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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Superuser Contribution Only You no stories only genre and decade playlists

PlanI have a Premium through the family plan CountryUnited Kingdom DeviceHuawei p30 pro Operating SystemAndroid 10 My Question or IssueI have the latest android app, I have uninstalled and reinstalled the app, I've restarted my phone and I've checked...

  • Casual Listener
  • Plan I have a Premium through the family plan   Country United Kingdom    Device Huawei p30 pro   Operating System Android 10   My Question or Issue I have the ...
  • Jeremy
  • Spotify Legend
  • 809 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 809 Views
  • 3 replies
  • 0 likes

Superuser Contribution My friends can't see what im listening to

I've tried turning off "share my listening activity" on social tab and then turned it on and then signed out everywhere but neither worked. Any ideas how to fix this?

  • Casual Listener
  • I've tried turning off "share my listening activity" on social tab and then turned it on and then signed out everywhere but neither worked. Any ideas how to fix this?
  • Eni
  • Moderator
  • 708 Views
  • 3 replies
  • 0 likes
  • Account
  • 708 Views
  • 3 replies
  • 0 likes

Superuser Contribution Getting "Something went wrong. Try again later." when trying to set a new password.

PlanFreeCountrySerbiaDeviceWeb (Mozilla Firefox)Operating SystemWindows 10 64-bit My Question or IssueI can't set new passwords recently. I put my old password and new passwords and click Set new password, but I get "Something went wrong. Try again l...

  • Visitor
  • Plan Free Country Serbia Device Web (Mozilla Firefox) Operating System Windows 10 64-bit   My Question or Issue I can't set new passwords recently.  I put my old password and new ...
  • Jeremy
  • Spotify Legend
  • 1083 Views
  • 6 replies
  • 0 likes
  • Account
    Free
  • 1083 Views
  • 6 replies
  • 0 likes

Solved!! Cant upgrade to spotify Duo/Family (South-Africa)

Hi. I have Spotify Premium, and wanted to get Duo so I can share an account with my boyfriend. I tried following the steps on the website(https://www.spotify.com/za-en/duo/)But the only payment option listed there is through Vodacom. I'm not with Vod...

  • Casual Listener
  • Hi. I have Spotify Premium, and wanted to get Duo so I can share an account with my boyfriend.   I tried following the steps on the website(https://www.spotify.com/za-en/duo/) But the only pa...
  • Billy-J
  • Spotify Star
  • 734 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 734 Views
  • 1 replies
  • 0 likes

Unable to change email address

PlanFreeCountryPhilippinesDeviceDesktopOperating SystemWindows 7 My Question or IssueI'm unable to change my email address on my Spotify account. I plan to sign up with my Google account when I do change the email and delete it. Can anyone help?

  • Visitor
  • Plan Free Country Philippines Device Desktop Operating System Windows 7    My Question or Issue I'm unable to change my email address on my Spotify account. I plan to sign up with...
  • Billy-J
  • Spotify Star
  • 793 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 793 Views
  • 5 replies
  • 0 likes

Superuser Contribution Using PC and Google Nest Hub at the same time

PlanPremiumCountryCanadaDevicesPC - Google Nest HubOperating SystemWindows 10 My Question or Issue:I have a premium family plan. There are 3 members within this plan. During the day, I login to my PC with Spotify on, while I work with headphones on. ...

  • Visitor
  • Plan Premium Country Canada Devices PC - Google Nest Hub Operating System Windows 10   My Question or Issue: I have a premium family plan. There are 3 members within this plan. During ...
  • beckster12
  • Newbie
  • 1659 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1659 Views
  • 2 replies
  • 0 likes

Superuser Contribution trying to change country and it shows no option to make payment

I have the premium family plan. I've recently moved out from the US to Taiwan, so I'm trying to update my address and country in order to use a credit card here for the payment. But every time I attempt to change the country under the payment page, i...

spotify payment.jpg
  • Casual Listener
  • I have the premium family plan. I've recently moved out from the US to Taiwan, so I'm trying to update my address and country in order to use a credit card here for the payment. But every time I atte...
  • Ver
  • Spotify Legend
  • 506 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 506 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Change email - Facebook register

PlanPremiumCountryCzech republicDeviceComputerOperating SystemWindows 10 My Question or IssueHello,I would need to change my email address, but I am logged in via Facebook. I no longer have access to that email address

  • Newbie
  • Plan Premium Country Czech republic Device Computer Operating System Windows 10   My Question or Issue Hello, I would need to change my email address, but I am logged in via Facebook....
  • Jeremy
  • Spotify Legend
  • 524 Views
  • 1 replies
  • 1 likes
  • Account
  • 524 Views
  • 1 replies
  • 1 likes

Superuser Contribution No Password Associated to account

The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two methods of signing in. There is no password associa...

  • Visitor
  • The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two ...
  • JustAwsomeDave
  • Casual Listener
  • 660 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
  • 660 Views
  • 2 replies
  • 1 likes

Solved!! Old account name shows up when linking playlist

PlanPremiumCountryGreeceDevicePCOperating SystemWindows 10 My Question or IssueHello, I changed my name in my my PROFILE but going to the profile settings, clicking on my name and updating with the new information i wanted. Now in the top right i can...

  • Visitor
  •   Plan Premium Country Greece Device PC Operating System Windows 10   My Question or Issue Hello,  I changed my name in my my PROFILE but going to the profile settings, clic...
  • JustAwsomeDave
  • Casual Listener
  • 1343 Views
  • 1 replies
  • 0 likes
  • Account
  • 1343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I play multiple songs, that were accessable before?

PlanPremium family CountryIceland DeviceSamsung phone Operating SystemAndroid My Question or IssueWhy cant I play songs that I could play before. Now when I try to select some of the songs nothing happens, no error or nothing. An examle of a song is ...

  • Visitor
  •   Plan Premium family   Country Iceland   Device Samsung phone   Operating System Android   My Question or Issue Why cant I play songs that I could play before...
  • Alex
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends Activity Disappeared

PlanPremiumCountryPolandDeviceDesktop PCOperating SystemWindows 10 Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming out/in, logging off/on and turning off/on PC and it don't solve my problem....

  • Visitor
  • Plan Premium Country Poland Device Desktop PC Operating System Windows 10   Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming o...
  • Alex
  • Spotify Legend
  • 542 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 542 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't change my country!

I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, but now that I'm back at Hungary, I want it back, but...

  • Casual Listener
  • I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, bu...
  • CarlosE
  • Moderator
  • 712 Views
  • 3 replies
  • 0 likes
  • Account
  • 712 Views
  • 3 replies
  • 0 likes

Can’t select a image for profile picture

I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the photo is like grayed out and unclickable. I tried it wi...

  • Visitor
  • I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the phot...
  • OneByBoo
  • Roadie
  • 576 Views
  • 1 replies
  • 0 likes
  • Account
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change the credit card on a new country

Plan: PremiumCountry: Ireland/Spain My Question or IssueHi!I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. I have followed the steps here for Premium accounts: https://support.spoti...

Screenshot 2021-05-26 at 20.28.05.png
  • Casual Listener
  • Plan: Premium Country: Ireland/Spain   My Question or Issue Hi! I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. &nbsp...
  • CarlosE
  • Moderator
  • 364 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 364 Views
  • 3 replies
  • 0 likes

Facebook won't re-link to my account?

Plan: Spotify Premium & HuluSpotify Premium Country: United States Device: iPhone and Macbook ProOperating System: macOS Catalina 10.15.2 My Question or Issue:About a month ago, Facebook seemed to disconnect from my Spotify, and now I am back to my o...

  • Newbie
  • Plan: Spotify Premium & Hulu Spotify Premium  Country: United States   Device: iPhone and Macbook Pro Operating System: macOS Catalina 10.15.2   My Question or Issue: ...
  • Solomoncarlson
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • Account
  • 437 Views
  • 2 replies
  • 0 likes

Can't change my account location / payment method

Hi! I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly. I'm having a premium (family) account. Old (current) payment method: Swi...

  • Newbie
  • Hi!   I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly.   I'm...
  • Maxim
  • Spotify Star
  • 725 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 725 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can’t join premium duo - error message appears

hi there, I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address. During past days I tried to join this invitation a lot of times, used different devices (mac, windows pc...

  • Casual Listener
  • hi there,   I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address.   During past days I tried to join th...
  • Alex
  • Spotify Legend
  • 2050 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2050 Views
  • 3 replies
  • 0 likes

stole

Sorum veya Sorunum. kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı yok diyorlar lütfen yardım et

  • Visitor
  •             Sorum veya Sorunum.     kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 398 Views
  • 1 replies
  • 0 likes

Daily stats in Spotify for Artists taking longer than usual to update

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it refreshed closer to 7pm ET, and on Saturday it didn...

  • Regular
  • In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it ...
  • Billy-J
  • Spotify Star
  • 1410 Views
  • 1 replies
  • 1 likes
  • Account
  • 1410 Views
  • 1 replies
  • 1 likes