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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078814 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078814 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49702 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49702 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146017 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146017 Views
  • 4840 replies
  • 118 likes

HELP ME

PlanFree/PremiumCountryUnited StatesDeviceIPhone XR My Question or IssueI had to create this account just to talk to someone...I was logged into my old Spotify Premium account, that I have had for years, on my phone, TV and laptop. One day they are a...

  • Not applicable
  • Plan Free/Premium Country United States Device IPhone XR     My Question or Issue I had to create this account just to talk to someone... I was logged into my old Spotify Premium ...
  • OneByBoo
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Login
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicates don't have higher chance of being played, why?

PlanPremium Im getting really frustrated with this. Theres a song I want to listen to very often.So I tried creating multiple duplicates of it on my playlist.But it doesnt matter, I just have to manually add it to queue. Is there any feature that doe...

  • Casual Listener
  • Plan Premium   Im getting really frustrated with this. Theres a song I want to listen to very often. So I tried creating multiple duplicates of it on my playlist. But it doesnt matter, I ju...
  • Peter
  • Spotify Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Premium
  • 278 Views
  • 2 replies
  • 0 likes

Unable to change email without the password

PlanPremiumCountryEngland, United KingdomDeviceMain device is desktop PC, I listen through my phone a lot tooOperating SystemWindows 10 My Question or IssueHi, im a very frequent user of spotify and im slightly worried. I have gone to update my accou...

  • Casual Listener
  • Plan Premium Country England, United Kingdom Device Main device is desktop PC, I listen through my phone a lot too Operating System Windows 10   My Question or Issue Hi, im a very freq...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 234 Views
  • 1 replies
  • 0 likes

I Can't Edit my profile/Account Info

I registered using my Facebook Account.I tried to edit my profile / Account Info, however it can't be edited.Please help me, how can I resolve this problem?Thank you! Username: 312ksp7ph5cmlkwmeia6hfulaouy

  • Newbie
  • I registered using my Facebook Account. I tried to edit my profile / Account Info, however it can't be edited. Please help me, how can I resolve this problem? Thank you!   Username: 312ksp...
  • A_Musicophile
  • Community Legend
  • 5891 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 5891 Views
  • 1 replies
  • 1 likes

Identity crisis

Premium user here. My problem is that every time I try to connect to Facebook to find some Spotify buddy users of mine it just crashes from any device I use. I'm having a subscription on a very old e-mail and my Facebook is on a newer one, yet when I...

  • Newbie
  • Premium user here. My problem is that every time I try to connect to Facebook to find some Spotify buddy users of mine it just crashes from any device I use. I'm having a subscription on a very old e...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi nombre de usuario son números | My user namer is random numbers

PlanPremiumCountrySpainDeviceBQ Aquaris X ProOperating SystemWindows 10 A few months ago, my username suddenly change into random numbers. I've tried everything (login out on every device where i use Spotify, disconnecting Facebook from Spotify accou...

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  • Newbie
  • Plan Premium Country Spain Device BQ Aquaris X Pro Operating System Windows 10   A few months ago, my username suddenly change into random numbers. I've tried everything (login out on e...
  • soyJairoCosta
  • Visitor
  • 1933 Views
  • 4 replies
  • 1 likes
  • Account
  • 1933 Views
  • 4 replies
  • 1 likes

Solved!! Where is option to not play an artist?

PlanPremiumCountryCanadaDeviceAndroid and Windows desktop appOperating System Android Oreo, Windows 7 Where is the option to not play an artist when on their page? 3 dots menu doesn't give option on phone app or desktop app

  • Casual Listener
  • Plan Premium Country Canada Device Android and Windows desktop app Operating System  Android Oreo, Windows 7     Where is the option to not play an artist when on their ...
  • OneByBoo
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • Premium
  • 519 Views
  • 1 replies
  • 0 likes

Annoying albums added without my consent

As a Premium member I expect to be able to customize my music. Why is it that when I go to my Albums section I see albums of artists I did not add. I just got a new car and I hook up my phone to it. I then go to select an album in My Library (emphasi...

  • Newbie
  • As a Premium member I expect to be able to customize my music.   Why is it that when I go to my Albums section I see albums of artists I did not add.   I just got a new car and I hook u...
  • NajNaor
  • Gig Goer
  • 886 Views
  • 2 replies
  • 0 likes
  • 886 Views
  • 2 replies
  • 0 likes

Unable to log in to my spotify

FreeFree/PremiumIsrael Device iPhone 8 plusOperating System iOS My Question or IssueI switched to an iphone 8 plus from my old phone which has my spotify on it. I tried to log in from the new phone and didn’t remember the password so I got an email t...

  • Newbie
  • Free Free/Premium Israel   Device iPhone 8 plus Operating System iOS    My Question or Issue I switched to an iphone 8 plus from my old phone which has my spotify on it. I trie...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 427 Views
  • 1 replies
  • 0 likes

someome hijacking my account?

Hello all. I am on spotify premium as part of a family plan. Regularly i get someone playing music via my account on a chrome web player, i.e. my music stops and i see some tracks i never heard of (and dont like) playing for that person. i can take i...

  • Casual Listener
  • Hello all.   I am on spotify premium as part of a family plan. Regularly i get someone playing music via my account on a chrome web player, i.e. my music stops and i see some tracks i never he...
  • zoso_03
  • Music Fan
  • 753 Views
  • 10 replies
  • 0 likes
  • Account
  • 753 Views
  • 10 replies
  • 0 likes

Username is just letters and numbers

So, my username somehow is just a bunch of random numbers and letters, and I don't know how to change or fix that. I've already disabled and re-enabled Facebook data processing, to no avail. It's really unconvenient to have a giant string of letters ...

  • Newbie
  • So, my username somehow is just a bunch of random numbers and letters, and I don't know how to change or fix that. I've already disabled and re-enabled Facebook data processing, to no avail. It's rea...
  • OneByBoo
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Account
  • 534 Views
  • 1 replies
  • 0 likes

Question regarding canceling and re-subscribing but keeping limited time offer?

So currently I am not a student, and I'm trying to move out soon but money will be tight with all the initial moving costs. I'm planning on cancelling all of my subscription services until after everything's done with and I have more spare money. How...

  • Newbie
  • So currently I am not a student, and I'm trying to move out soon but money will be tight with all the initial moving costs.   I'm planning on cancelling all of my subscription services until a...
  • Billy-J
  • Spotify Star
  • 456 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 456 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution One Ok Rock songs not playing anymore

PlanPremiumCountryPhilippines DeviceSony Xperia Operating SystemAndroidMy Question or IssueI've been playing songs from the artist On Ok Rock on the app withno problem until today. I put on their "Eye of the Storm" album, and what happens is that the...

  • Newbie
  • Plan Premium Country Philippines  Device Sony Xperia  Operating System Android My Question or Issue I've been playing songs from the artist On Ok Rock on the app withno problem unt...
  • Peter
  • Spotify Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 828 Views
  • 1 replies
  • 0 likes

New june update has destroyed the functionality of the app. Change it back!

Dear Spotify, Your new UI update has completely destroyed the mobile app. I don't want to have to go and follow all of the artists whose songs I have liked and saved just to get my alphabetical list back. I think an alphabetical list of artists, song...

  • Casual Listener
  • Dear Spotify,   Your new UI update has completely destroyed the mobile app. I don't want to have to go and follow all of the artists whose songs I have liked and saved just to get my alph...
  • osornios
  • Spotify Star
  • 472 Views
  • 1 replies
  • 9 likes
  • Account
  • 472 Views
  • 1 replies
  • 9 likes

Solved!!Superuser Contribution Account does but doesn't exist.

PlanFreeCountryUnited StatesDevicePC, Laptop, Moto Z3Operating SystemPC & Laptop: Windows 10 | Phone: Android 9.0.0 My Question or IssueSo, one day I went to use spotify as normal, this was a few months ago. I was signed out for some reason but I ign...

  • Not applicable
  • Plan Free Country United States Device PC, Laptop, Moto Z3 Operating System PC & Laptop: Windows 10 | Phone: Android 9.0.0   My Question or Issue So, one day I went to use spotify ...
  • Peter
  • Spotify Legend
  • 2233 Views
  • 15 replies
  • 0 likes
  • Account
    Free
    Login
  • 2233 Views
  • 15 replies
  • 0 likes

Can't log in. OFFLINE?!

My spotify has logged itself out and now it keeps telling me I am offline while everything else works perfectly. Because the app thinks I'm offline it won't let me log in. I really do not understand what's wrong. My internet works, i paid the bills, ...

  • Casual Listener
  • My spotify has logged itself out and now it keeps telling me I am offline while everything else works perfectly. Because the app thinks I'm offline it won't let me log in. I really do not understand ...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did you take away my options - Please go back to old format

Please go back to the old format. I just want to go into my artists, sort alphabetically, pick the band and play the songs I picked. I cannot find the artist without scrolling through the hundreds of artists. If I wanted you to recommend an artist, I...

  • Regular
  • Please go back to the old format. I just want to go into my artists, sort alphabetically, pick the band and play the songs I picked. I cannot find the artist without scrolling through the hundreds of...
  • joealien94
  • Regular
  • 961 Views
  • 6 replies
  • 3 likes
  • Premium
  • 961 Views
  • 6 replies
  • 3 likes

Log In Problems

Hi y'all!So, I now set up a new account to be able to write a question which is actually regarding my other account. Unfortunately my old mail address got hacked last year so I've basically switched all my accounts to my new mail address - apparently...

  • Not applicable
  • Hi y'all! So, I now set up a new account to be able to write a question which is actually regarding my other account. Unfortunately my old mail address got hacked last year so I've basically switche...
  • osornios
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 341 Views
  • 1 replies
  • 0 likes

Recently Played Library No More Updated After Facebook Issue

Hi, I had my Facebook account associated with Spotify temporarily blocked because the user name didn't match my real name and after having unlocked it, my Spotify account still consider me with my past Facebook name (Lamedesimaidenticafotografia Dell...

  • Newbie
  • Hi, I had my Facebook account associated with Spotify temporarily blocked because the user name didn't match my real name and after having unlocked it, my Spotify account still consider me with my pa...
  • osornios
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo resetear las recomendaciones de Spotify

PlanPremiumCountrySpainDeviceiPhoneOperating System My Question or IssueHola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos una fiesta, y no la cerré. Hace poco, el restaurante volvió a abrir y usaron sin sa...

  • Newbie
  • Plan Premium Country Spain Device iPhone Operating System     My Question or Issue Hola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos u...
  • cristianmorenoposada
  • Newbie
  • 11636 Views
  • 2 replies
  • 1 likes
  • Other
  • 11636 Views
  • 2 replies
  • 1 likes