Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
82086 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657565 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738943 Views
18 replies
29 likes
PlanPremiumCountrySwitzerlandMy Question or IssueHey ThereI have a new credit card and its not possible to change the information of the credit card. I always get a message that this is an invalid payment method. However, I can use the credit card el...
Plan Premium Country Switzerland My Question or Issue Hey There I have a new credit card and its not possible to change the information of the credit card. I always get a message that this...
Spotify Legend
799 Views
1 replies
0 likes
Hi there, I played a single lullaby track to get my baby to sleep for a whole year on spotify and now all my playlists (that I used to depend on for finding new music!) like release radar and discover weekly are completely ruined with baby music and ...
Hi there, I played a single lullaby track to get my baby to sleep for a whole year on spotify and now all my playlists (that I used to depend on for finding new music!) like release radar and ...
Casual Listener
2051 Views
2 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
306 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where to report those seller, so i do right here.This seller, sell spotify prem...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Moderator
1501 Views
2 replies
0 likes
Hey guys, so for some reason, I now cannot click on any pre-save links for spotify. When I click the presave button it loads for 0.1s and nothing happens, I tried opening browser and standalone spotify on my desktop and it doesnt change anything. I t...
Hey guys, so for some reason, I now cannot click on any pre-save links for spotify. When I click the presave button it loads for 0.1s and nothing happens, I tried opening browser and standalone spoti...
Spotify Legend
3301 Views
3 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 11My Question or IssueMy daughter has a new phone, cant remember her spotify password. She knows her username.The email linked to her username is my husbands, and he also has his own spotify account linked to that em...
Plan Premium Country UK Device (iPhone 11 My Question or Issue My daughter has a new phone, cant remember her spotify password. She knows her username. The email linked to her usernam...
Spotify Star
446 Views
2 replies
3 likes
Whenever I search for a song on Spotify, I find the song, but for whatever reason I can't play it. I'll click on the song, click on the play button next to it, but it always plays a different song.Is there anything I can do to fix this?
Whenever I search for a song on Spotify, I find the song, but for whatever reason I can't play it. I'll click on the song, click on the play button next to it, but it always plays a different song. ...
Moderator
952 Views
1 replies
0 likes
Hi there! Our band's Spotify followers have just disappeared. We maintain 4-5k monthly listeners, and have grown to about 816 followers as of 4/29/2022. On 4/30/2022 we dropped from 816 to 22 followers. This just isn't possible. Could we get help res...
Hi there! Our band's Spotify followers have just disappeared. We maintain 4-5k monthly listeners, and have grown to about 816 followers as of 4/29/2022. On 4/30/2022 we dropped from 816 to 2...
Visitor
1551 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryUSAOperating SystemAndroid My Question or IssueI was just charged $10.79 for "spotifyab" even though my account is th...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country USA Operating System Android My Question or Is...
Spotify Legend
2414 Views
1 replies
0 likes
PlanPremium through a family accountSweden DeviceiPhone 11 Pro and Windows desktopOperating System(iOS 10 and Windows 10) My Question or IssueI noticed that my email has been changed to something else, most likely hacked. Tried to change it but appar...
Plan Premium through a family account Sweden Device iPhone 11 Pro and Windows desktop Operating System (iOS 10 and Windows 10) My Question or Issue I noticed that my email has...
Spotify Star
1077 Views
1 replies
0 likes
PlanFree CountryNigeria DeviceGionee S11 lite (Android) My Question or IssueI am unable to log in the Spotify mobile app. After each failed attempt I get the error message that says I'm offline. I have tried logging in through Facebook, using my user...
Plan Free Country Nigeria Device Gionee S11 lite (Android) My Question or Issue I am unable to log in the Spotify mobile app. After each failed attempt I get the ...
Casual Listener
26123 Views
32 replies
1 likes
PlanFreeCountryUnited States I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my account on the web app player and received the same results, I can...
Plan Free Country United States I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my ...
Spotify Legend
1167 Views
5 replies
0 likes
About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...
About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify...
Roadie
4961 Views
7 replies
1 likes
PlanPremiumCountryGermanyDeviceGoogle CromeOperating SystemWindows 10 My Question or Issue I've got several E-Mails from Spotify that someone logged into my account.So i tryed to change the password but it doesn't work. Everytime when i want to confi...
Plan Premium Country Germany Device Google Crome Operating System Windows 10 My Question or Issue I've got several E-Mails from Spotify that someone logged into my account. ...
Moderator
870 Views
1 replies
0 likes
Hello! I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how? It says if you click the 3 dots on the users profile there should be a block user button but there is...
Hello! I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how? It says if you click the 3 d...
Spotify Legend
7112 Views
5 replies
0 likes
I've had Spotify for a long time, signed up by email address. My Premium account was closed due to change of the credit card. But now I'm paying för Premium but my account says that I still just have Spotify free. I did try to log out and log in agai...
I've had Spotify for a long time, signed up by email address. My Premium account was closed due to change of the credit card. But now I'm paying för Premium but my account says that I still just have...
Moderator
330 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like a premium account. But use a work phone and private phone and a tesla. If i want...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would...
Spotify Star
332 Views
1 replies
0 likes
I have a Vodafone account with Spotify premium as part of the entertainment package. I want to leave Vodafone but keep my Spotify account and playlists. How can I do this safely? Vodafone want to charge me £10 per month to keep Spotify but I would ra...
I have a Vodafone account with Spotify premium as part of the entertainment package. I want to leave Vodafone but keep my Spotify account and playlists. How can I do this safely? Vodafone want to cha...
Spotify Star
2231 Views
1 replies
0 likes
PlanFree/PremiumCountry US Device(iPhone 13 pro, iMac 21.5 late 2013, Macbook Air late 2015)Operating System(iOS 15, Windows 10, etc.) My Question I was listening Nirvana and then I can't play song
Plan Free/Premium Country US Device (iPhone 13 pro, iMac 21.5 late 2013, Macbook Air late 2015) Operating System (iOS 15, Windows 10, etc.) My Question I was lis...
Spotify Legend
932 Views
4 replies
0 likes
Hi, I make music under Escvped and there's actually 2 profile for the same name is it possible to merge the two into one thanks!https://open.spotify.com/artist/65qu6p9Aqjwgnl1ltXPzpW?si=wwwPQX5ISuytXJqPn_9IGQ https://open.spotify.com/artist/7xISapCrx...
Hi, I make music under Escvped and there's actually 2 profile for the same name is it possible to merge the two into one thanks! https://open.spotify.com/artist/65qu6p9Aqjwgnl1ltXPzpW?si=...
Spotify Star
453 Views
1 replies
0 likes
