One specific shared song on Facebook has no play button, but others have

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One specific shared song on Facebook has no play button, but others have

ravenlongman
Casual Listener

It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried sharing link to Facebook from Android, Mac, Safari. There are no difference.

 

Has anyone has any idea why it can happen ?

Please see attached screen shot.

 

 

 

Plan

Free

 

Country

UK

 

 

Screen Shot 2018-09-03 at 15.55.41.png
2 ACCEPTED SOLUTIONS

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Re: One specific shared song on Facebook has no play button, but others have

Jemi
Spotify Legend

Hey @ravenlongman,

 

Help's here. We suggest that you check out this help article to see if it resolves the issue. 

 

Let us know how it goes 🙂

 

View solution in original post

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Solution!

Re: One specific shared song on Facebook has no play button, but others have

ravenlongman
Casual Listener

Right, here is the solution if anyone else has the same problem. It solved my problem easily. 

 

  1. Head to https://developers.facebook.com/tools/debug/
  2. Paste URL and click Debug
  3. If you get a message that this URL hasn't been shared on Facebook before, click Fetch new information
  4. Click Scrape Again, and try sharing the item on Facebook yourself (you should see a preview without having to actually post)
  5. If it doesn't work the first time, try step 4 again a few times
  6. If it still doesn't work, Spotify suggest getting in touch with Facebook for more info


 

View solution in original post

4 Replies
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Solution!

Re: One specific shared song on Facebook has no play button, but others have

Jemi
Spotify Legend

Hey @ravenlongman,

 

Help's here. We suggest that you check out this help article to see if it resolves the issue. 

 

Let us know how it goes 🙂

 

View solution in original post

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Re: One specific shared song on Facebook has no play button, but others have

ravenlongman
Casual Listener

They redirected me to https://artists.spotify.com/contact. Waiting response now

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Re: One specific shared song on Facebook has no play button, but others have

Daisy
Spotify Legend

Hey @ravenlongman,

 

Good luck! Let us know how it goes 🙂 

Highlighted
Solution!

Re: One specific shared song on Facebook has no play button, but others have

ravenlongman
Casual Listener

Right, here is the solution if anyone else has the same problem. It solved my problem easily. 

 

  1. Head to https://developers.facebook.com/tools/debug/
  2. Paste URL and click Debug
  3. If you get a message that this URL hasn't been shared on Facebook before, click Fetch new information
  4. Click Scrape Again, and try sharing the item on Facebook yourself (you should see a preview without having to actually post)
  5. If it doesn't work the first time, try step 4 again a few times
  6. If it still doesn't work, Spotify suggest getting in touch with Facebook for more info


 

View solution in original post

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