One specific shared song on Facebook has no play button, but others have

[ravenlongman]

It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried sharing link to Facebook from Android, Mac, Safari. There are no difference.

Has anyone has any idea why it can happen ?

Please see attached screen shot.

Plan

Free

Country

UK

[Jemi · Accepted solution]

Hey @ravenlongman,

Help's here. We suggest that you check out this help article to see if it resolves the issue. 

Let us know how it goes 🙂

[ravenlongman]

They redirected me to https://artists.spotify.com/contact. Waiting response now

[Daisy]

Hey @ravenlongman,

Good luck! Let us know how it goes 🙂 

[ravenlongman · Accepted solution]

Right, here is the solution if anyone else has the same problem. It solved my problem easily. 

1. Head to https://developers.facebook.com/tools/debug/
2. Paste URL and click Debug
3. If you get a message that this URL hasn't been shared on Facebook before, click Fetch new information
4. Click Scrape Again, and try sharing the item on Facebook yourself (you should see a preview without having to actually post)
5. If it doesn't work the first time, try step 4 again a few times
6. If it still doesn't work, Spotify suggest getting in touch with Facebook for more info