Password Reset is not sending an email

[Crunch3d]

Plan

Premium Duo, under my husband's subscription

Country

France 

My Question or Issue

I have been logged into Spotify for over 3 years on my phone and have forgotten my password. When I click the "forgot password" button and try to have an email sent to me nothing has arrived. Have been waiting over 30 minutes now and nothing arrived. I have attempted to reset the password on both my phone and a computer, both in a normal window and in a private navigation window in case of a cookies/caching issue.

Nothing seems to make the email arrive. I'm using the following link:

https://accounts.spotify.com/en/password-reset

And have tried using the following browsers to reset the password:

- Chrome

- Brave (Both regular and incognito)

- Edge

Any info or assistance is appreciated.

[Dian]

Hey @Crunch3d,

Thanks for posting in the Community and the troubleshooting already tried.

Recently there was a little hiccup with the sending of the password reset emails. This should have been fixed though. Could you give the password reset one more try?

Let us know how that went,

Cheers!