Password reset not working

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Re: Password reset not working

Newbie
Hi I have forgotten my password.. When I try to reset it always says "sorry form expired please try again"
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Re: Password reset not working

Newbie
Hey I had the same problem, I was logged off by spotify and can not log back in and when I try to reset I get the email but it says that the link has expired or been used.
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Re: Password reset not working

Casual Listener

I have the same problem, I receive the email to reset the password, when I use the link in the email message I get the message that the link is wrong or the password have already been used. I have tried several times and always get the same error message, I have been able to use my facebook password to login, but I do want to reset my Spotify password. When loggod on via Facebook to Spotify I tried to change my password, but that is not possible as I don't know the old password, that I tried to reset. Please advice how to update my password for Spotify.

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Re: Password reset not working

Casual Listener

I solved the problem on my own. I use Google as my standard web browser and I use Adblock.  When I did cut and past of the link from the reset email into Microsoft internet Explorer it works.

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Re: Password reset not working

Newbie
wow thanks! @teriksson . that worked!
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Re: Password reset not working

Regular

I finally got it to work after days of not getting my new password to work.

 

Once you get the link to set your new password sent via email, copy that link into your browser. You will see the option to put in a new password. Once it says password updated or changed or whatever, it says you are logged into your account. Go into your account, not your Spotify App.

Once in there, you will see your username on the upper right hand corner of the page.

You will then see a down arrow next to that. Click that and go into your account.

On the left hand side you will see an option to change password. Go into that, put in the password you just created as the old password and create another new password. This new one will be the one you use for the Spotify apps. Please let me know if this helped.

 

 

 

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Solution!

Re: Password reset not working

Newbie
I have clicked the reset password then comes up the page to type in new password as soon as I type it in it tells my form expired
Please help

View solution in original post

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Re: Password reset not working

Newbie

Try another browser. I had the same problem when trying to reset my password. When I changed from Internet Explorer 11 to Chrome I had no problem at all resetting the password. Worked perfect!

/Magnus

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Re: Password reset not working

Casual Listener

Please can someone help me with a similar problem. I click on the request to reset my password. I then get an email with a password reset link. when i click on the link nothing happens. when I open the link in a new tab the new screen is empty. I have tried several different browsers, I have emptied the cache and I have turned off the firewall - nothing seems to make the link work...please can someone advise. Many thanks Mike

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Re: Password reset not working

Regular
I finally got it to work after days of not getting my new password to work.



Once you get the link to set your new password sent via email, copy that
link into your browser. You will see the option to put in a new password.
Once it says password updated or changed or whatever, it says you are
logged into your account. Go into your account, not your Spotify App.

Once in there, you will see your username on the upper right hand corner of
the page.

You will then see a down arrow next to that. Click that and go into your
account.

On the left hand side you will see an option to change password. Go into
that, put in the password you just created as the old password and create
another new password. This new one will be the one you use for the Spotify
apps. Please let me know if this helped.


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