Payment Failure

[k0b0]

I went to go purchase my student premium and when I checked my billing statement it charged me 4x the amount ($4.99 four times), yes I know that I will eventually pay that in the long run, but I do not want to it keep charging me like this. Also, when I go to listen to music it still says I am a basic user. Does anyone know of a solution?

[jean3601]

Hey @k0b0, Welcome to the community! 🙂

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.