Spotify Community

Jekee · 2018-03-01

I tried so many times to get premium but everytime i tried i got payment failed option can u help me with that

Robert_W · 2018-03-01

Welcome to the forums!

Can you let me know if you get any error message when you try to sign up?

Also, please try to sign up via a computer, but this time clear your cache and cookies, along with trying in an ingocnito browser.

Let me know how it goes!

Has this solved your issue? If it has please click ‘Accept as a Solution’ and consider adding a ‘Like’!

Robert_WRock Star 11

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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