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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Solved!! Spotify login problems

Spotify seems to be unable to render correctly when I open the website to login. Please see attached picture. Any tips?

  • Newbie
  • Spotify seems to be unable to render correctly when I open the website to login. Please see attached picture. Any tips?
  • phan_times
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Delete My account

How do I delete my account

  • Newbie
  • How do I delete my account
  • phan_times
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Connection issues

My account always get connect to other devices and interrupt me listening to my music.

  • Newbie
  • My account always get connect to other devices and interrupt me listening to my music.
  • phan_times
  • Community Legend
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution I firmly want to contact a spotify user. Could you help me?

Hello there, I'm trying to contact a spotify user (https://open.spotify.com/user/corrente./) but it seems there's no way. It's driving me insane. Is it impossible to reach other users, or is there any possible way? It's kind of being very important t...

  • Regular
  • Hello there, I'm trying to contact a spotify user (https://open.spotify.com/user/corrente./) but it seems there's no way. It's driving me insane. Is it impossible to reach other users, or is there an...
  • rossocenere
  • Regular
  • 686 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 686 Views
  • 4 replies
  • 0 likes

Solved!! 30 day free trial + giftcard

So I just got a $60 spotify giftcard. When I enter the code it said I could get a free 30 days if i enter my payment info. i DO NOT want to use my credit card to pay for any months, I only did it for the free 30 days. If I enter my spotify $60 gift c...

  • Casual Listener
  • So I just got a $60 spotify giftcard. When I enter the code it said I could get a free 30 days if i enter my payment info.   i DO NOT want to use my credit card to pay for any months, I only d...
  • phan_times
  • Community Legend
  • 12235 Views
  • 6 replies
  • 0 likes
  • Account
  • 12235 Views
  • 6 replies
  • 0 likes

i cant use spotify on my ps4

So here is what happened. I used to have a ps4 account connected to my spotify, facebook, etc.I still use this account on all my devices.I recently got a new ps4 acc and i want to link my spotify account to my new ps4 account.The problem now is, when...

  • Newbie
  • So here is what happened.  I used to have a ps4 account connected to my spotify, facebook, etc. I still use this account on all my devices. I recently got a new ps4 acc and i want to link my ...
  • phan_times
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Enjoying your trip overseas?

I am unable to log in, in Australia, with the message "enjoying your trip overseas..."I have double checked my IP address and it's correct. I've updated all my details in my account as well as signed up for premium but it still is not working. What d...

  • Visitor
  • I am unable to log in, in Australia, with the message "enjoying your trip overseas..." I have double checked my IP address and it's correct. I've updated all my details in my account as well as sign...
  • phan_times
  • Community Legend
  • 653 Views
  • 3 replies
  • 0 likes
  • 653 Views
  • 3 replies
  • 0 likes

Someone hacked my account

Hi! Last week my account were hacked, and when I finally got logged in, all my playlists were gone, and my username were changed. I had, like - over 2000 songs on one of my playlists, and I just want my account back to the same old account.. Please, ...

  • Casual Listener
  • Hi!   Last week my account were hacked, and when I finally got logged in, all my playlists were gone, and my username were changed. I had, like - over 2000 songs on one of my playlists, and I ...
  • phan_times
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

My account has been hacked

Hi, my account has been hacked today and i would like delete this account but i can't.The delete button don't work

  • Regular
  • Hi, my account has been hacked today and i would like delete this account but i can't. The delete button don't work
  • phan_times
  • Community Legend
  • 237 Views
  • 3 replies
  • 0 likes
  • Security
  • 237 Views
  • 3 replies
  • 0 likes

Can't recover password

I just signed back up for premium after a few months off and getting a new phone. I forgot my password. When I went to reset it, I realized that my email address was entered with a ".con" instead of ".com". Now I can't reset my password to access Spo...

  • Newbie
  • I just signed back up for premium after a few months off and getting a new phone. I forgot my password. When I went to reset it, I realized that my email address was entered with a ".con" instead of ...
  • phan_times
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Sorry..please delete

Accidental post. Please delete.

  • Newbie
  • Accidental post. Please delete.
  • phan_times
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Free
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to make all playlists public

is there an easier way to just click on button to make everyplaylist public or do i have to make them public one by one?

  • Casual Listener
  • is there an easier way to just click on button to make everyplaylist public or do i have to make them public one by one?
  • Nico
  • Community Legend
  • 4400 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 4400 Views
  • 6 replies
  • 0 likes

Random devices connecting?

Hi there, So as I was travelling a few days ago, I had my music stop on me as it had connected to someone else’s device, it was an unknown device/name and I wasn’t sure what else to do, so I turned my Spotify offline. I turned it back on earlier toda...

  • Newbie
  • Hi there,   So as I was travelling a few days ago, I had my music stop on me as it had connected to someone else’s device, it was an unknown device/name and I wasn’t sure what else to do, so I...
  • phan_times
  • Community Legend
  • 8807 Views
  • 1 replies
  • 0 likes
  • 8807 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Maximum offline devices

I’m getting an error that I can’t download songs to my phone since I already have it synced with 3 devices. I’ve removed all devices, re logged in, and checked the offline devices and it only lists one device. It still won’t let me download music. An...

  • Newbie
  • I’m getting an error that I can’t download songs to my phone since I already have it synced with 3 devices. I’ve removed all devices, re logged in, and checked the offline devices and it only lists o...
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Right facebook account linked, wrong email listed

I sign in via facebook, and want to use spotify on another device (car stereo, phone), and have to set a password that gets sent to my email address on file. However, when I go to my spotify account profile page, and go to edit profile, it has the wr...

  • Newbie
  • I sign in via facebook, and want to use spotify on another device (car stereo, phone), and have to set a password that gets sent to my email address on file. However, when I go to my spotify account ...
  • phan_times
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 573 Views
  • 1 replies
  • 0 likes

Can't even get to log in screen

Hello,after i logged out from my account and opened Spotify again, it got stuck buffering even before the login page. I have tried to reinstall cleaning the registry but it keeps happening. I'd appreaciate a solution.Thanks.

  • Newbie
  • Hello, after i logged out from my account and opened Spotify again, it got stuck buffering even before the login page. I have tried to reinstall cleaning the registry but it keeps happening. I'd app...
  • phan_times
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution ACCOUNT PREMIUM

Hello,I have a premium account but I change my credit card and my account premium expired because I didn’t change the number to continue to pay.however, I just update the credit card in the apple store and validate the assignature of sporty but when ...

  • Newbie
  • Hello, I have a premium account but I change my credit card and my account premium expired because I didn’t change the number to continue to pay. however, I just update the credit card in the apple...
  • SergioDavid
  • Roadie
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in via wifi

Hey guys I have Spotify premium and I haven't been able to connect via wifi lately. Neither my phone nor my computer (PC) will connect over Wi-Fi. All other applications work fine. I uninstalled the application and tried to reinstall it but now it wo...

  • Newbie
  • Hey guys I have Spotify premium and I haven't been able to connect via wifi lately. Neither my phone nor my computer (PC) will connect over Wi-Fi. All other applications work fine. I uninstalled the ...
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • Other
  • 328 Views
  • 1 replies
  • 0 likes

We're all mixed upRefresh this page or try again later. It may take some time to get things up again

Hello Spotify Team!I've got a problem with my account. So I bought Spotify Premium for one month and I used paysafecard to pay. But now since I payed it says at account overview "We're all mixed up Refresh this page or try again later. It may take so...

  • Casual Listener
  • Hello Spotify Team! I've got a problem with my account. So I bought Spotify Premium for one month and I used paysafecard to pay. But now since I payed it says at account overview "We're all mixed up...
  • phan_times
  • Community Legend
  • 8332 Views
  • 10 replies
  • 2 likes
  • 8332 Views
  • 10 replies
  • 2 likes

Superuser Contribution Account subscription

I am being charged for Spotify when yi didn’t even sign up how can I get a refund

  • Newbie
  • I am being charged for Spotify when yi didn’t even sign up how can I get a refund
  • SergioDavid
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes