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I recently registered for a premium account. The experience has been pretty good, but i've noticed that i'm getting a popup in the ios app suggesting content (like a sponsored podcast) that I have to dismiss before i start listening to music. This is quite annoying and very disappointing that I'm receiving advertising despite paying for a premium service, and to be frank it's making me want to stop using spotify altogether.
How can I disable these popups?
Hey there folks,
Thank you for your posts and feedback.
There's an idea about this. You can leave a +VOTE and Subscribe to the thread for any updates.
We're always testing things by adding or removing features to make Spotify better overall. We're constantly aiming to improve our features so we hope you’ll continue using it and find it gets better in the future.
You can read more about how your feedback reach Spotify here.
Once again - thanks for the feedback, we appreciate it.
Cheers!
I am having the same issues mentioned by other premium users regarding uninvited popups. It appears months have passed yet no concrete solution has been offered.
Hey everyone,
Thanks for reaching out with this one.
If you're referring to the Commercial Marquee, it's a sponsored announcement that allows artists to reach out to their fans and promote new music. The pop ups doesn't interrupt listening and can be dismissed altogether on Premium. Users will never receive more than 1 pop-up in a day and a maximum of 2 pop-ups per week. It will appear either when the user opens the app or navigates to their Home screen. You should only see announcements that are relevant to their music tastes
If you’d rather not see them and are on Premium, click Learn more the next time you receive a notification. From there, you can stop them showing for the artist you received the notification from, or stop them showing altogether.
Hope you find this useful. Keep us posted if you have any questions.
Just got this one this morning. I don't see "Learn More" anywhere here.
Hey there folks,
Thank you for your posts and feedback.
There's an idea about this. You can leave a +VOTE and Subscribe to the thread for any updates.
We're always testing things by adding or removing features to make Spotify better overall. We're constantly aiming to improve our features so we hope you’ll continue using it and find it gets better in the future.
You can read more about how your feedback reach Spotify here.
Once again - thanks for the feedback, we appreciate it.
Cheers!
This isn’t a solution. Why is it marked as one?
An "Idea" isn't good enough. Remove this advertising from the paid subscriber experience. It doesn't matter if they are advertisements or "commercials" for things within Spotify, it is still an ad, and as you can see we don't want them. I plan on cancelling my premium subscription if I continue to see advertisements and I think many others will as well, so hopefully someone over there at Spotify has some sense. I will give it until the end of Jan 2021 and then I will cancel and delete Spotify. You've had a good run but like many tech giants you'll stumble and fall while grasping for more profits and pushing ads onto your users.
This is ridiculous that it has gone on so long. If you want to try out 'commercial' notifications, do that on the free version.
The premium version specifically states: No ad interruption
When I get apparel popups for an artist, that is an ad plain and simple.
It should not require an Idea to get something that we entered into an agreement for.
It isn't an "idea" to not advertise to members who pay for an advertising free experience. It's pretty much the entire point of an ad free experience.
Spotify is getting worse and worse, with total lack of consideration for their paying customers. They laugh all the way to the bank. Convoluted interface 7-8 clicks to get to equalizer. android app totally sucks. never been improved. cumbersome. only thing that they improve is the bottom line at our expense
There is still no way to dislike a song on app, if alexa or you plays anything by mistake, it is added to your history, yearly list, etc. Told that you have to USE A PC web browser to do this?!
don't want to carry her laptop or PC around with us just so we can edit our premium playlists.
For real? Spotify's been out for how many years on android?
it just another example of how their lack of concernste for their premium customers
Impossible to even find assistance, forcing users to convoluted SELF HELP community of other users, not Spotify, calling them Rockstars turning them into egomaniacal helpers, closing or deleting posts left and right or other users posting inaccurate information,that's what we will pay premium. In Spotify's world, premium must only mean no commercials as they don't give a **bleep** Total circle j*rk.
No way to actually contact someone who can effect a solution. Offered dumb **bleep**, change your password, clear your cache, etc. Most would already have thought of on our own, and does not work.
It is unbelievable that they have been this successful somebody must be paying somebody off.
Overhyped greedy company.
I can't wait until another music service just blows them right out of the water ungrateful bastards
Still going strong with the Spotify "We don't care about you. Thanks for the idea though. We'll be sure to look in to it." They wont.
Yep, blows my mind how this is allowed. But I guess we are the ones allowing it 😞
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