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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • exospersonaldog
  • Casual Listener
  • 256919 Views
  • 477 replies
  • 30 likes
  • Account
    Free
  • 256919 Views
  • 477 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12902 Views
  • 6 replies
  • 11 likes
  • Security
  • 12902 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528323 Views
  • 989 replies
  • 113 likes
  • Account
  • 528323 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127873 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127873 Views
  • 74 replies
  • 12 likes

i lost my Spotify library

spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )

  • Casual Listener
  • spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Artists Question: Not eligible to pitch song with release date 3 weeks in the future

Hi, I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something that's never been streamed before". My release date is 3 weeks in...

  • Newbie
  • Hi,   I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something th...
  • Not applicable
  • 6892 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 6892 Views
  • 8 replies
  • 0 likes

I can't login using my Facebook account and I don't have any email

The Spotify Support suggested to use email as my login method instead, the thing is both of my spotify and Facebook account doesn't have email (I register my Spotify through Facebook, and I register my Facebook through mobile number only so I don't h...

  • Visitor
  • The Spotify Support suggested to use email as my login method instead, the thing is both of my spotify and Facebook account doesn't have email (I register my Spotify through Facebook, and I register ...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

I can’t download my music, Because I have to delete other offline devices

Because I have a new phone I want to download my music. But it says I have to delete other offline devices, but because my old phone is cleared up (fabric settings), I can’t do anything with it. I’ve searched on the internet, but the ways they explai...

  • Visitor
  • Because I have a new phone I want to download my music. But it says I have to delete other offline devices, but because my old phone is cleared up (fabric settings), I can’t do anything with it. I’ve...
  • Billy-J
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Why am I being charged twice a month, different amounts for one account?

I am charge $18.67 and $12.08. I only have one account and do not want to cancel it or my bank card but will if I can’t get this resolved.

  • Visitor
  • I am charge $18.67 and $12.08. I only have one account and do not want to cancel it or my bank card but will if I can’t get this resolved.
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution free trial

trying to make a free trial with my step card and it doesnt go through at allit declines when i try to do it but i dont get charged

  • Visitor
  • trying to make a free trial with my step card and it doesnt go through at all it declines when i try to do it but i dont get charged
  • Susan_GP
  • Moderator
  • 333 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 333 Views
  • 1 replies
  • 1 likes

Superuser Contribution When I play a song it say song not available

The song that I want to play says unavailable, in an album of 10 songs 6 say that are unavailable to play. Why is this? I have deleted and re-installed the app, didn't do anything and then I deleted cache in spotify which also didn't do anything. HEL...

  • Visitor
  • The song that I want to play says unavailable, in an album of 10 songs 6 say that are unavailable to play. Why is this? I have deleted and re-installed the app, didn't do anything and then I deleted ...
  • Yordan
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

How do I change profile country to Spain?

There is no Spain in my drop down for country un the profile, only UK and Indonesia so I cant change it to correct country and pay for my premium

  • Visitor
  • There is no Spain in my drop down for country un the profile, only UK and Indonesia so I cant change it to correct country and pay for my premium
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Du bist für dieses Abo leider nicht berechtigt. Hier sind weitere Möglichkeiten, dir Spotify Premium

PlanStudentCountryAustriaDeviceWindowsOperating SystemWindows My Question or Issue Hello,I have verified my student status. Now I want to change my Plan to the student ones. But if I choose the plan the error is appearing:Du bist für dieses Abo leide...

  • Newbie
  • Plan Student Country Austria Device Windows Operating System Windows   My Question or Issue   Hello, I have verified my student status. Now I want to change my Plan to the stude...
  • Susan_GP
  • Moderator
  • 4776 Views
  • 4 replies
  • 0 likes
  • Account
  • 4776 Views
  • 4 replies
  • 0 likes

Solved!! Cannot find account attached to credit card

My wife has an active premium subscription, which is invoiced via her credit card. However we have searched all spotify accounts, and none of them seems to have an active subscription, how do I get in contact with Spotify to track the account the cre...

  • Casual Listener
  • My wife has an active premium subscription, which is invoiced via her credit card.   However we have searched all spotify accounts, and none of them seems to have an active subscription, how d...
  • Maxim
  • Spotify Star
  • 878 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 878 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Claim Artist Profile (Still Waiting, 3-4 weeks!)

I've had my song on Spotify for weeks now, and STILL I can't claim my profile. No peep from anyone at Spotify. Regular tech help will not answer any questions and essentially your just S.O.L. if you want help with this platform at all. Anyone else ex...

  • Casual Listener
  • I've had my song on Spotify for weeks now, and STILL I can't claim my profile.  No peep from anyone at Spotify.  Regular tech help will not answer any questions and essentially your just S....
  • Maria
  • Moderator
  • 45383 Views
  • 11 replies
  • 3 likes
  • Account
    Login
  • 45383 Views
  • 11 replies
  • 3 likes

Address finder not recognising Channel Island addresses

PlanPremium / premium DuoCountryJersey, Channel Islands My Question or IssueI'm trying to add my address in Jersey to start a duo plan with my partner. However, even though Jersey is listed in where Spotify is available, when it comes to verify our a...

  • Visitor
  • Plan Premium / premium Duo Country Jersey, Channel Islands     My Question or Issue I'm trying to add my address in Jersey to start a duo plan with my partner. However, even though J...
  • Maxim
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 403 Views
  • 1 replies
  • 0 likes

How to change my card details

Please i am unable to change my payment details from my credit card since the old one was hacked

  • Visitor
  • Please i am unable to change my payment details from my credit card since the old one was hacked  
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
  • 368 Views
  • 1 replies
  • 0 likes

Plano duo. sou membro e continuo escutando musicas com anuncios

Sou membro do plano duo. confirmei o endereço. porem a minha conta spotfy continua como gratuita e ouvindo musicas com anuncios. o que fazer?

  • Visitor
  • Sou membro do plano duo. confirmei o endereço. porem a minha conta spotfy continua como gratuita e ouvindo musicas com anuncios. o que fazer?
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can Spotify delete my old account with embarrassing playlists if I don't have the password or email

I made a Spotify account a few years ago. I then logged out of that and made a new account. All the playlists on that old account is still public and I wish the whole account would be deleted as it’s embarrassing and is inactive. I’ve tried logging i...

  • Newbie
  • I made a Spotify account a few years ago. I then logged out of that and made a new account. All the playlists on that old account is still public and I wish the whole account would be deleted as it’s...
  • Joan
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update an incorrect email without logging in with an email

Tried logging in using all other methods and none of them were linked. The email in use is an email I’m assuming has been randomly generated yet when I try to change it it just comes up with an error message. All online help needs you to be logged in...

  • Visitor
  • Tried logging in using all other methods and none of them were linked. The email in use is an email I’m assuming has been randomly generated yet when I try to change it it just comes up with an error...
  • Novy
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes