Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9080 Views
  • 1 replies
  • 9 likes
  • Security
  • 9080 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482452 Views
  • 979 replies
  • 111 likes
  • Account
  • 482452 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210989 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210989 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120997 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120997 Views
  • 72 replies
  • 12 likes

Solved!! Playing simultaneously different music on 2 devices

Hi there, I'd like to play music on my ipad (white noise in my babies room) and also listen to music on my phone a the same time. I have a family account. Do I need to create a different account then ? Could I do it with the same email address or do ...

  • Visitor
  • Hi there,   I'd like to play music on my ipad (white noise in my babies room) and also listen to music on my phone a the same time. I have a family account. Do I need to create a different acc...
  • Maxim
  • Spotify Star
  • 870 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 870 Views
  • 1 replies
  • 0 likes

i work for a record label and we want to set up a verified user account

i work for a record label and we want to set up a verified user account. We can create our own playlist with our releases, and people can recognize that is from our official account

  • Visitor
  • i work for a record label and we want to set up a verified user account. We can create our own playlist with our releases, and people can recognize that is from our official account
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution ad free for 30 mins, whoops we meant 3 songs...?

this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play commercials (not a video), then a couple songs (not ...

  • Newbie
  • this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play c...
  • ViktorG
  • Casual Listener
  • 2459 Views
  • 4 replies
  • 4 likes
  • 2459 Views
  • 4 replies
  • 4 likes

Superuser Contribution Volume Equalizing

The songs sound like a wanna be DJ is playing with the sound. Every song. The volume sounds like it is on 10 for a verse then jumps to 2 for the next 3 verses, the jumps back. It changes at least 20 times in each song, and won't stay consistent more ...

  • Visitor
  • The songs sound like a wanna be DJ is playing with the sound. Every song. The volume sounds like it is on 10 for a verse then jumps to 2 for the next 3 verses, the jumps back. It changes at least 20 ...
  • Ivelina
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Spotify library has not transferred to new phone & no email link

Recently transferred app from old phone to new & app crossed over but not linked to my account. Email with link from spotify does not log in to my account either. Been over an hour now trying to sort this & getting very frustrated. Have used saved us...

  • Visitor
  • Recently transferred app from old phone to new & app crossed over but not linked to my account. Email with link from spotify does not log in to my account either. Been over an hour now trying to ...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Campagne MARQUEE arrêtée (solde indiponnible ?)

bonjour, suite à une campagne MARQUEE (120 €) mon solde n'est plus disponible. "L'assistance" de Spotify me raccroche au nez ou me répond à coté de ma question. Pouvez-vous m'aider ? Que devient le solde disponible après une campagne MARQUEE stoppée ...

  • Newbie
  • bonjour,   suite à une campagne MARQUEE (120 €) mon solde n'est plus disponible. "L'assistance" de Spotify me raccroche au nez ou me répond à coté de ma question. Pouvez-vous m'aider ? Que dev...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Automatically signed into family member's account

My Question or IssueI have a spotify account and my sister has a separate spotify account. However, recently I'm being automatically signed into her account, and so I proceed to log out and log into my account. This ends up logging my sister out of h...

  • Newbie
  •   My Question or Issue I have a spotify account and my sister has a separate spotify account. However, recently I'm being automatically signed into her account, and so I proceed to log out and...
  • Maxim
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
  • 379 Views
  • 1 replies
  • 0 likes

Phishing Email

Hate to admit it, but I fell for a Phishing email just now. I've never done that before! Just a heads up, in case you get it too. The website it's linking to is: https://neh.ekr.mybluehost.me/support/spot/MitID/account.php The email comes from **blee...

Screenshot 2024-02-10 at 1.29.50 PM.png
  • Casual Listener
  • Hate to admit it, but I fell for a Phishing email just now. I've never done that before!  Just a heads up, in case you get it too. The website it's linking to is: https://neh.ekr.myblueho...
  • kaworu_bloodpaw
  • Roadie
  • 2970 Views
  • 1 replies
  • 0 likes
  • Security
  • 2970 Views
  • 1 replies
  • 0 likes

Superuser Contribution SOY PREMIUM Y MI MÚSICA SE REPRODUCE SIEMPRE EN MODO ALEATORIO ADEMÁS DE QUE NO PUEDO DEVOLVER CANCI

Hola!Sucede que me suscribí nuevamente a Spotify Premium el pasado 27 de Julio de 2017 y quisiera saber por qué motivo mis canciones se reproducen de una manera aleatoria y no de forma ordenada en el momento que yo quiera; además quisiera saber porqu...

  • Newbie
  • Hola! Sucede que me suscribí nuevamente a Spotify Premium el pasado 27 de Julio de 2017 y quisiera saber por qué motivo mis canciones se reproducen de una manera aleatoria y no de forma ordenada e...
  • pedromunozlopez
  • Visitor
  • 3344 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 3344 Views
  • 3 replies
  • 0 likes

User Takedown Notice

My Question or IssueI received this email implying my User profile has been "Taken Down" and I don't know what it means. The Spotify support chat cannot help me and keep closing the issue without giving me other options to contact them. The email has...

  • Casual Listener
  • My Question or Issue I received this email implying my User profile has been "Taken Down" and I don't know what it means. The Spotify support chat cannot help me and keep closing the issue without g...
  • 510 Views
  • 0 replies
  • 0 likes
  • Account
  • 510 Views
  • 0 replies
  • 0 likes

How can I change my payment date on my account? I want to change it to the 1st of the month?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • kaworu_bloodpaw
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! How to change to Duo plan if already on a 12-month pre-paid Premium Individual account

PlanCurrently on Premium IndividualLooking to change to Duo plan CountryUK My Question or IssueI'm currently on a pre-paid 12-month Premium Individual plan (expiring Jan 2025). I wish to upgrade to a Duo plan, but can only see monthly payment options...

  • Casual Listener
  • Plan Currently on Premium Individual Looking to change to Duo plan   Country UK   My Question or Issue I'm currently on a pre-paid 12-month Premium Individual plan (expiring Ja...
  • Maxim
  • Spotify Star
  • 894 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 894 Views
  • 3 replies
  • 0 likes

Solved!! can't listen to premium items

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a DUo plan However, I can't see or use some premium storybooks. These are available t...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 297 Views
  • 3 replies
  • 0 likes

Solved!! I can't change my Country

Hello everyone,I have a problem with my account. I can not change the adress to my actuall. I made my Account in Bosnia, where I used to live. I live for more than a year in Germany and it's still not changed. I bought now the Premium duo, and I can ...

  • Casual Listener
  • Hello everyone, I have a problem with my account. I can not change the adress to my actuall. I made my Account in Bosnia, where I used to live. I live for more than a year in Germany and it's still ...
  • Maxim
  • Spotify Star
  • 362 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 362 Views
  • 5 replies
  • 0 likes

Change country - family plan

Hi, I created a Family account when I was living in the UK, my brother and my girlfriend joined the plan as they were living with me. Now we all moved together in Italy, where we still live together. I wanted to change country from the UK to Italy bu...

  • Newbie
  • Hi,   I created a Family account when I was living in the UK, my brother and my girlfriend joined the plan as they were living with me. Now we all moved together in Italy, where we still live ...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes