Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187171 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187171 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Superuser Contribution I'm locked out of spotify. forced to change password. Still can't get in. I

Have been a subscriber for years. Subscribed to a podcast that linked to spotify and discovered I could not log on. Changed my password -- still no luck

  • Newbie
  • Have been a subscriber for years. Subscribed to a podcast that linked to spotify and discovered I could not log on. Changed my password -- still no luck
  • Lyubka
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kann meinen Studentenstatus nicht verlängern

Hi,mein Studentenstatus läuft demnächst ab und Spotify hat mir zwar netterweise eine Email geschickt mit einem Button, um den Rabatt zu verlängern. Der Link führt aber leidr nirgendwo hin, wo man irgendwas verlängern kann. In meinem Account finde ich...

  • Casual Listener
  • Hi, mein Studentenstatus läuft demnächst ab und Spotify hat mir zwar netterweise eine Email geschickt mit einem Button, um den Rabatt zu verlängern. Der Link führt aber leidr nirgendwo hin, wo man i...
  • Dian
  • Spotify Legend
  • 8107 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 8107 Views
  • 4 replies
  • 0 likes

premium giftcard already have premium

PlanPremiumCountryUSA DeviceiPhone 14pro My Question or Issuehi! I received a $30 Spotify premium giftcard. When I go to redeem I get an error that says “you cannot redeem this code as you are already a Spotify premium member.” i don’t have to hassle...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone 14pro   My Question or Issue hi! I received a $30 Spotify premium giftcard. When I go to redeem I get an error that says “you cannot redeem t...
  • Maxim
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 252 Views
  • 3 replies
  • 0 likes

How do I add another member for Spotify duo

I am trying to add my partner to Spotify duo and I am not able to because the screen redirects me before giving me a link.

  • Visitor
  • I am trying to add my partner to Spotify duo and I am not able to because the screen redirects me before giving me a link.
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! I can’t change my email

I tried to change the email that is linked to my account but it wouldn’t let me because I already had an account with the email I want to change to, so I deleted the account with that email but it still won’t let me change the email.

  • Visitor
  • I tried to change the email that is linked to my account but it wouldn’t let me because I already had an account with the email I want to change to, so I deleted the account with that email but it st...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

recieving emails in an account that is not on spotify

Currently my account is seted in an email but I'm am recieving emails in a different one. Can you check if the email is by any chance used on spotify? the email seems legit, but it is not the email linked on my account.

  • Visitor
  • Currently my account is seted in an email but I'm am recieving emails in a different one. Can you check if the email is by any chance used on spotify? the email seems legit, but it is not the email...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution change address

Hi, i cant add a new family member as the address doesnt match. I cant check the address under my profile. We do live at the same address. I have read that this is a reoccurring issue. What can i do?? Or...what can you do. Thx

  • Visitor
  • Hi, i cant add a new family member as the address doesnt match. I cant check the address under my profile. We do live at the same address. I have read that this is a reoccurring issue. What can i do?...
  • Joan
  • Moderator
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution From free version to Premium - how to

Hi, Hope you can help me. I bought Premium Spotify Family. All my family members now have Premium, except for me. I still have the old (free version) account on my phone. I did try to remove the app from my phone and downloaded again. Same problem. S...

  • Visitor
  • Hi,  Hope you can help me. I bought Premium Spotify Family. All my family members now have Premium, except for me. I still have the old (free version) account on my phone.  I did try to re...
  • Joan
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

I am not able to access my spotify premium account

I have my premium account on my mobile number. But last 7 days I am not able to access my spotify account. Whenever I try it show that "Try Again". I followed almost everything like reboot the phone, uninstall then install. Everything I just tried. S...

  • Visitor
  • I have my premium account on my mobile number. But last 7 days I am not able to access my spotify account. Whenever I try it show that "Try Again".  I followed almost everything like reboot the...
  • MauriceMV
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify adding random songs to playlist

Is there any way to disable this feature? I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music. Spotify added like 15 Robin Schulz songs to my playlist. If I wanted to listen to d...

  • Casual Listener
  •  Is there any way to disable this feature?  I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music.   Spotify add...
  • Garrettthor
  • Visitor
  • 84312 Views
  • 20 replies
  • 3 likes
  • Account
  • 84312 Views
  • 20 replies
  • 3 likes

Superuser Contribution dont know my password and my email got hacked so i want to change my email any 1 have any help

i have premium and i still want the account back but i cant get into it pls anybody help is there someone i can talk to?

  • Visitor
  • i have premium and i still want the account back but i cant get into it pls anybody help is there  someone i can talk to?
  • ChooseAGoodUsername
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Connection to Facebook not working

PlanPremiumCountryUS DeviceWindows Store app on Desktop Operating SystemWindows 10 My Question or IssueMy account is a non-Facebook account. I've been trying to connect my account to FB. I open the Spotify desktop app. Click Connect to Facebook. I lo...

  • Casual Listener
  • Plan Premium Country US   Device Windows Store app on Desktop  Operating System Windows 10    My Question or Issue My account is a non-Facebook account. I've been tryin...
  • Eni
  • Moderator
  • 18596 Views
  • 28 replies
  • 3 likes
  • Account
  • 18596 Views
  • 28 replies
  • 3 likes

Redeem Spotify Premium promotion code as Spotify Family manager

PlanPremium /w Spotify FamilyCountryGermay My Question or IssueI have received a promotion code for Spotify Premium (3 month / 30€).Is it possible to redeem these 30€ with my account as Spotify Family manager, means next (2) payments will be taken fr...

  • Regular
  • Plan Premium /w Spotify Family Country Germay   My Question or Issue I have received a promotion code for Spotify Premium (3 month / 30€). Is it possible to redeem these 30€ with my accou...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

Language of the account (web)

I live in Switzerland and my account language is defaulted to German. I want to change it because I don't speak German! And by the way, Italian is an official language here too, so I would at least appreciate to have that option. Another insight for ...

  • Newbie
  • I live in Switzerland and my account language is defaulted to German. I want to change it because I don't speak German! And by the way, Italian is an official language here too, so I would at least a...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes

I can´t change my country

I have an account based in the UK, I am trying to change it to Spain but it won´t let me

  • Newbie
  • I have an account based in the UK, I am trying to change it to Spain but it won´t let me    
  • ChooseAGoodUsername
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Can't 're-authorise' my spotify account for Sonos.

Sonos is saying that I need to authorize my spotify account when I have done so successfully many times?

  • Newbie
  • Sonos is saying that I need to authorize my spotify account when I have done so successfully many times? 
  • Mundungu
  • Regular
  • 17085 Views
  • 9 replies
  • 0 likes
  • 17085 Views
  • 9 replies
  • 0 likes

Superuser Contribution Re: Customer service

HI!I have mistakenly logged out of my Spotify. I don't remember my account details. can anybody help?

  • Visitor
  • HI! I have mistakenly logged out of my Spotify. I don't remember my account details. can anybody help?  
  • OscarDC
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

To profiler.. Trekkes dobbelt opp i mnd

Haster! Noen som kan svare på dette?? Jeg har spotify premium der jeg husker brukernavn og passord. Denne trekkes hver mnd og alt er ok. Men jeg har tydeligvis klart å lage meg en profil til i mitt navn..Ser i nettbanken at jeg trekkes dobbelt opp, f...

  • Newbie
  • Haster! Noen som kan svare på dette?? Jeg har spotify premium der jeg husker brukernavn og passord. Denne trekkes hver mnd og alt er ok. Men jeg har tydeligvis klart å lage meg en profil til i mitt n...
  • FøkkSpøtifaiThieves
  • Visitor
  • 1641 Views
  • 3 replies
  • 0 likes
  • 1641 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login through my mobile number

PlanFreeCountryIndiaDeviceIphone 14 pro maxOperating Systemios 16.5 My Question or IssueI am trying to login to my spotify account via my mobile number but each time it is giving me error like you can also try with a different number in fact i am typ...

  • Visitor
  • Plan Free Country India Device Iphone 14 pro max Operating System ios 16.5   My Question or Issue I am trying to login to my spotify account via my mobile number but each time it is gi...
  • Dian
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
  • 328 Views
  • 1 replies
  • 0 likes