Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 171592 Views
  • 695 replies
  • 57 likes
  • Account
  • 171592 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1090376 Views
  • 118 replies
  • 104 likes
  • Account
  • 1090376 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 51926 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51926 Views
  • 58 replies
  • 8 likes

Solved!!Superuser Contribution Unable to remove unknown device

PlanPremiumCountryUnited StatesMy Question or IssueThere is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the device removed. It is greyed out probably due to it being offl...

  • Visitor
  • Plan Premium Country United States My Question or Issue There is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the d...
  • Peter
  • Spotify Legend
  • 2207 Views
  • 7 replies
  • 0 likes
  • Account
  • 2207 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cant open my premium account

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A50sOperating SystemAndroid My Question or IssueI can't login to my premium account. Every time I try it, spotify can't seem to find my account. I linked it with my facebook but even that doesn't work...

  • Visitor
  •   Plan Premium Country Philippines Device Samsung Galaxy A50s Operating System Android    My Question or Issue I can't login to my premium account. Every time I try it, spot...
  • Jeremy
  • Moderator
  • 714 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 714 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't login to my premium spotify account even after troubleshooting

Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android My Question or Issue I can't seem to login to my premium account. I've already tried logging in multiple times but it always says that account username and password ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android   My Question or Issue I can't seem to login to my premium account. I've already tried lo...
  • Jeremy
  • Moderator
  • 801 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 801 Views
  • 3 replies
  • 0 likes

Solved!! Automatically logged out but only know my username

PlanPremiumCountryDenmark DeviceiPhone 11Operating SystemiOS 14.2 My Issue So I was automatically logged out on both the app on Iphone and open.spotify.com which are the methods I use for Spotify. Now, hours later I still have no idea how to retrieve...

  • Visitor
  • Plan Premium Country Denmark   Device iPhone 11 Operating System iOS 14.2   My Issue   So I was automatically logged out on both the app on Iphone and open.spotify.com whic...
  • MauriceMV
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Login
  • 242 Views
  • 1 replies
  • 0 likes

Dont get a password change email

Hey guys,a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is nothing in the spamfolder.PlanPremiumCountryGermanyD...

  • Regular
  • Hey guys, a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 384 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't load friends to follow

PlanPremiumCountryCanadaDeviceDell XPS 13, ASUS ZenFone 3Operating SystemWindows 10, Android 8.0 My Question or IssueI keep getting the error message "Sorry, we couldn't load friends to follow" every time I click the "Find Friends" button in the desk...

  • Casual Listener
  • Plan Premium Country Canada Device Dell XPS 13, ASUS  ZenFone 3 Operating System Windows 10, Android 8.0   My Question or Issue I keep getting the error message "Sorry, we couldn...
  • Ver
  • Spotify Legend
  • 9586 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 9586 Views
  • 6 replies
  • 0 likes

Can't log in with Spotify username

PlanPremiumCountryUKDeviceiMacOperating SystemOSX. High Sierra My Question or IssueCan't log in with my Spotify username.Have to use Facebook settings.

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System OSX. High Sierra   My Question or Issue Can't log in with my Spotify username.Have to use Facebook settings. 
  • Keanu_C
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just want to be able to change my Spotify email

I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. Contacting Spotify is useless because they will jus...

  • Regular
  • I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. ...
  • Jeremy
  • Moderator
  • 876 Views
  • 8 replies
  • 4 likes
  • Account
    Free
  • 876 Views
  • 8 replies
  • 4 likes

Need Help - email changed

PlanPremiumCountryUSDevicePC/GALAXYOperating SystemWindows 10 My Question or IssueYour previous email address was: **bleep**It's now: **bleep** If you meant to do that, then no worries. It's business as usual for you. If this wasn't you,**bleep** to ...

  • Visitor
  •   Plan Premium Country US Device PC/GALAXY Operating System Windows 10   My Question or Issue Your previous email address was:   **bleep** It's now:   **bleep** ...
  • Billy-J
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 211 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Have a forgotten account click on this

what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.

  • Regular
  • what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.    
  • chrismurray
  • Composer
  • 189 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! My account was compromised

My account had been compromised!PlanFree/PremiumCountryUnited StatesDeviceDell Inspiron 3583Operating SystemWindows 10 (S mode) My Question or IssueMy Spotify account for three years from when I started using it was used by somebody else, which inclu...

  • Visitor
  • My account had been compromised! Plan Free/Premium Country United States Device Dell Inspiron 3583 Operating System Windows 10 (S mode)   My Question or Issue My Spotify account for t...
  • TreyAnastasio
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting downloaded albums

I pay for premium which means that we have the ability to download music and listen to it off-line. But over the past two years or more Spotify has either been logging me out or completely deleting all the albums that I’ve downloaded onto my phone. S...

  • Newbie
  • I pay for premium which means that we have the ability to download music and listen to it off-line. But over the past two years or more Spotify has either been logging me out or completely deleting a...
  • Jose_M
  • Spotify Star
  • 389 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 389 Views
  • 1 replies
  • 1 likes

Unable to play albums,songs,playlists

Hi there.Having problems with the for example,, The KLF,, LP's or songs at all;(Don't know why, but if I type KLF or any song of theirs, shows nothing or ,,unable to play,, wth.???Can anyone tell me what's is all about??Also if I find an album is all...

  • Casual Listener
  • Hi there. Having problems with the for example,, The KLF,, LP's or songs at all;( Don't know why, but if I type KLF or any song of theirs,  shows nothing or ,,unable to  play,, wth.??? C...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Playlist
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Unable to like/vote signed in

This a question I wanted to ask, you can view the Social version here. (Edit: I recently made a transition to Apple, I used to use Windows and Android. My Plan is now Free.)PlanFree CountryUSADeviceiPhone XOperating SystemiOS My Question or IssueThe ...

  • Music Fan
  • This a question I wanted to ask, you can view the Social version here.   (Edit: I recently made a transition to Apple, I used to use Windows and Android. My Plan is now Free.) Plan Free&nb...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

cant login with correct email and password

I was logged out of my account on my phone. After i tried to login it showed me that the combination between email and password is wrong. When i try to login with my browser the combination works. I already tried to change the password and log in aga...

  • Regular
  • I was logged out of my account on my phone. After i tried to login it showed me that the combination between email and password is wrong. When i try to login with my browser the combination works. I ...
  • TreyAnastasio
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 334 Views
  • 1 replies
  • 0 likes

cover left bottom doesn't jump to song in list anymore after update

hi, after latest update, clicking the song cover left bottom of the screen, doesn't make it jump anymore to the list and line where the song is playing. Please correct. Thanks!

  • Music Fan
  • hi, after latest update, clicking the song cover left bottom of the screen, doesn't make it jump anymore to the list and line where the song is playing. Please correct. Thanks!
  • Ixian
  • Music Fan
  • 365 Views
  • 10 replies
  • 0 likes
  • 365 Views
  • 10 replies
  • 0 likes

Update Email in Spotify

PlanPremium FamilyCountryPhilippines DeviceSamsung S10+Operating SystemAndroid 10 My Question or IssueI registered using Facebook and changed my email address a few months ago and I saw that it may take up to 48 hours before it reflects on Spotify. I...

  • Casual Listener
  • Plan Premium Family Country Philippines   Device Samsung S10+ Operating System Android 10   My Question or Issue I registered using Facebook and changed my email address a few mo...
  • Billy-J
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • Account
  • 315 Views
  • 3 replies
  • 0 likes

If my Spotify account is deleted will collaborative playlists I set up be deleted for everyone?

If I decide to delete my account permanently I know that my playlists will be deleted but what happens to collaborative playlists I created? Will my name still appear? Will people still have access to those playlists?

  • Casual Listener
  • If I decide to delete my account permanently I know that my playlists will be deleted but what happens to collaborative playlists I created? Will my name still appear? Will people still have access t...
  • BellaK_396
  • Rising Star 4
  • 2034 Views
  • 3 replies
  • 0 likes
  • Account
  • 2034 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please let us block followers

It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.

  • Visitor
  • It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.
  • kaapponsah
  • Casual Listener
  • 1622 Views
  • 7 replies
  • 17 likes
  • Account
    Other
  • 1622 Views
  • 7 replies
  • 17 likes

Superuser Contribution Lyrics does not work

PlanPremiumCountryHong KongDeviceiPhone 12Operating SystemiOS 14.2.1 My Question or IssueMy lyrics is not working. I am sure it's not an iPhone/iOS problem because my friend with same phone as me got the lyrics while I didn't when playing the same so...

  • Newbie
  • Plan Premium Country Hong Kong Device iPhone 12 Operating System iOS 14.2.1   My Question or Issue My lyrics is not working. I am sure it's not an iPhone/iOS problem because my friend ...
  • Mario
  • Spotify Legend
  • 338 Views
  • 3 replies
  • 1 likes
  • Account
  • 338 Views
  • 3 replies
  • 1 likes

Env: prod