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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76807 Views

28 replies

0 likes

  • 76807 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95033 Views

9 replies

2 likes

Account
Login
  • 95033 Views
  • 9 replies
  • 2 likes

How can I log someone else out of my account?

A few weeks ago I was over at a friend's house and I logged into my Spotify account on her computer to play her a song we had been talking about. Unfortunately, I forgot to log out of my spotify account when I left. The thing is, this friend has VERY...

Visitor

A few weeks ago I was over at a friend's house and I logged into my Spotify account on her computer to play her a song we had been talking about.  Unfortunately, I forgot to log out of my spotif...

Maxim

Spotify Star

1123 Views

1 replies

0 likes

Security
  • 1123 Views
  • 1 replies
  • 0 likes

Need help with duo plan

I thought two people could use the same account and listen same time. I wasn’t aware that it had to be two separate accounts for a duo plan.Would my partner be able to still listen to my saved music same time as me instead of creating another account...

Visitor

I thought two people could use the same account and listen same time. I wasn’t aware that it had to be two separate accounts for a duo plan. Would my partner be able to still listen to my saved musi...

Luan

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Form 889 for Pcard Purchases

PlanPremiumCountryJapanDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to find out if there is currently an available form 889 pdf.

Casual Listener

Plan Premium Country Japan Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying t...

impulsejr

Casual Listener

457 Views

2 replies

0 likes

Premium
  • 457 Views
  • 2 replies
  • 0 likes

I can't change my email

When I try to change my email it says that I should try again. I'm trying for a few hours. I can't log into my previous email because someone hacked it

Visitor

When I try to change my email it says that I should try again. I'm trying for a few hours. I can't log into my previous email because someone hacked it

Jose_M

Spotify Star

852 Views

1 replies

0 likes

  • 852 Views
  • 1 replies
  • 0 likes

Solved!! Accessing Spotify in Somalia

Hi everyone,As you know, Spotify has been officially available in most African countries since 2021. Unfortunately, Somalia is still not on the list of supported countries. I've been using Spotify for the past five years, and I've always dreamed of u...

Music Fan

Hi everyone, As you know, Spotify has been officially available in most African countries since 2021. Unfortunately, Somalia is still not on the list of supported countries. I've been using Spot...

Luan

Spotify Star

1163 Views

4 replies

0 likes

Account
Free
  • 1163 Views
  • 4 replies
  • 0 likes

I can not set up my duo account as my address is not on my profile

I have paid for the duo account, however I can not set up my wife as the system does not recognise my address and in my profile I do not have my address listed

Visitor

I have paid for the duo account, however I can not set up my wife as the system does not recognise my address and in my profile I do not have my address listed

Luan

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Need to disconnect facebook log in and add gmail account as sole log in

I think I created the account under my facebook user but I need to remove facebook and add a personal email. The email in question I already use it for billing. Is there a way I can completely change my log in to the personal email

Visitor

I think I created the account under my facebook user but I need to remove facebook and add a personal email. The email in question I already use it for billing. Is there a way I can completely change...

Billy-J

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution discover weekly often repeating same songs

i used to love my "discover weekly" playlist. I found very good music. recently, I have noticed it often contains songs that are already on some other playlist of mine or that I already know (and listened to them on Spotify)besides that, it is also s...

Roadie

i used to love my "discover weekly" playlist. I found very good music.   recently, I have noticed it often contains songs that are already on some other playlist of mine or that I already know...

fedenrico

Roadie

10398 Views

27 replies

14 likes

  • 10398 Views
  • 27 replies
  • 14 likes

I cannot access my artist account, only my spotify normal user account

Spotify for artists takes me to my normal account, not my artist account, my artist account remains separate and I cannot edit anything, I am completely locked out. This is the account spotify for artists logs in to, my old just normal user account h...

Visitor

Spotify for artists takes me to my normal account, not my artist account, my artist account remains separate and I cannot edit anything, I am completely locked out. This is the account spotify for a...

Maxim

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot add a new login to my account, which was linked to Facebook before

I cannot add a new login method to my account, I keep getting error messages "something went wrong, please try again". None of the responses given to similar questions here have worked.

Visitor

I cannot add a new login method to my account, I keep getting error messages "something went wrong, please try again". None of the responses given to similar questions here have worked.

Yordan

Moderator

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

my account was closed. I change my password, but everything is gone my subscription and likes.

PlanPremiumCountryArgentinaOperating Systemwindow and android My Question or IssueI entered spotify, but my account was closed. My password didn't work, so i had to change it. When I could finally enter, everything was gone. My account was like a new...

Visitor

  Plan Premium Country Argentina Operating System window and android   My Question or Issue I entered spotify, but my account was closed. My password didn't work, so i had to chang...

Luan

Spotify Star

307 Views

1 replies

1 likes

Account
Login
Security
Subscription
  • 307 Views
  • 1 replies
  • 1 likes

how can I find my old password after resetting it?

how can I find my old password after resetting it? Another user appear to have hacked my account and logged in at a foreign country. I would like to identify the compromised password and update everywhere else it is used.

Visitor

how can I find my old password after resetting it? Another user appear to have hacked my account and logged in at a foreign country. I would like to identify the compromised password and update every...

osornios

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Duo plan not the manager

Hi, my ex is the plan manager and we are not on talking terms, he used my card to make Spotify payments however he hasn’t removed it. He’s happy to let me pay however we are not together anymore.I want my debit card removed from the account, and have...

Visitor

Hi, my ex is the plan manager and we are not on talking terms, he used my card to make Spotify payments however he hasn’t removed it. He’s happy to let me pay however we are not together anymore. I ...

osornios

Spotify Star

436 Views

1 replies

0 likes

Account
  • 436 Views
  • 1 replies
  • 0 likes

I keep trying to change my email and it is saying that I am unable to.

I do the steps to change my email and every time I click save it says I am unable to at this time but I have tried on my computer, on the app, on the website, and nothing is working! I need to get it changed.

Visitor

I do the steps to change my email and every time I click save it says I am unable to at this time but I have tried on my computer, on the app, on the website, and nothing is working! I need to get it...

osornios

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login and still being charged (canceled associated Facebook & email address)

I signed with Spotify years ago (premium subscription) using my Facebook account. However, I canceled Facebook a few months ago. As a result, I was logged out of Spotify on my Android phone. I went to log in using my Facebook email address, to reset ...

Visitor

I signed with Spotify years ago (premium subscription) using my Facebook account. However, I canceled Facebook a few months ago. As a result, I was logged out of Spotify on my Android phone. I went t...

Yordan

Moderator

468 Views

3 replies

0 likes

Account
  • 468 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google and Sonos family accounts

PlanPremium FamilyCountryAus Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen i'm out and playing spotify from my phone, on my account every now and again music ...

Casual Listener

Plan Premium Family Country Aus   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

juju555

Casual Listener

547 Views

3 replies

0 likes

Account
Premium
  • 547 Views
  • 3 replies
  • 0 likes

Superuser Contribution Je n'arrive pas à récupérer mon profil depuis le changement de mon téléphon

Depuis le remplacement de mon téléphone, je n'arrive pas à me connecter à mon profil avec le nouveau téléphone

Visitor

Depuis le remplacement de mon téléphone, je n'arrive pas à me connecter à mon profil avec le nouveau téléphone

OscarDC

Moderator

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Next song not playing from selected Playlist

PlanPremiumCountryIndiaDevice(i Samsung Galaxy m51Operating SystemiOS 10 My Question or IssueWhen selected Playlist only first song is Playlist next some other song is playing which is not in Playlist at all

Visitor

Plan Premium Country India Device (i Samsung Galaxy m51 Operating System iOS 10   My Question or Issue When selected Playlist only first song is Playlist next some other song is playin...

Eni

Moderator

345 Views

1 replies

0 likes

Account
Premium
Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Potential Security Flaw In Spotify Connect

My Question or Issue I found some interesting and hopefully unintended behaviour with unknown users outside my network able to play music on my home speakers.I was at work, connected to my work wifi network, when my wife contacted me from home, askin...

Casual Listener

  My Question or Issue   I found some interesting and hopefully unintended behaviour with unknown users outside my network able to play music on my home speakers. I was at work, con...

bishoptim453

Casual Listener

1799 Views

4 replies

1 likes

Security
  • 1799 Views
  • 4 replies
  • 1 likes