Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422553 Views
  • 965 replies
  • 108 likes
  • Account
  • 422553 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

This email is already in use despite not being in use

My Question or IssueI am trying to create a new spotify account for my sister, but no matter what email address I put in, it says that "This email address is already connected to a spotify account". Even if I create a brand new email and try to sign ...

  • Visitor
  •   My Question or Issue I am trying to create a new spotify account for my sister, but no matter what email address I put in, it says that "This email address is already connected to a spotify ...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 187 Views
  • 1 replies
  • 0 likes

premium free for 2 months not available?

the newest advertisement says, that if you buy premium now, you will get 2 more months for free, but when I click on that button a message pops up, which says (poorly translated from german): "that reduced article is not available for you. But you ca...

  • Newbie
  • the newest advertisement says, that if you buy premium now, you will get 2 more months for free, but when I click on that button a message pops up, which says (poorly translated from german): "that r...
  • karyna29
  • Visitor
  • 524 Views
  • 4 replies
  • 6 likes
  • 524 Views
  • 4 replies
  • 6 likes

Switch country

Hi there, I need to update my card details. To do so, I have to switch country as I started my membership back in Australia and now live in France. I am unable to update the card details without updating the country, and it seems I am unable to chang...

  • Visitor
  • Hi there, I need to update my card details. To do so, I have to switch country as I started my membership back in Australia and now live in France.  I am unable to update the card details witho...
  • Maxim
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 417 Views
  • 1 replies
  • 0 likes

google account deleted of which was registered to the account

PlanPremium I registered a Spotify account with a Google account which is now deleted, I have access to the account on my phone as I have not logged out, I would like access to the account on my other devices but I cannot without the password which I...

  • Visitor
  •   Plan Premium   I registered a Spotify account with a Google account which is now deleted, I have access to the account on my phone as I have not logged out, I would like access to the...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is not up-to-date but my application is

Hi there, I wanted to know what is wrong with my account. Spotify brought a plus sign instead of the like button months ago but on my iPhone application, I still have a heart sign instead of this plus sign. I changed account to see if my problem is t...

  • Newbie
  • Hi there, I wanted to know what is wrong with my account. Spotify brought a plus sign instead of the like button months ago but on my iPhone application, I still have a heart sign instead of this plu...
  • Dian
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how to make my wife joining my premium duo as she is using free app

I have the duo premium, and I tried to make my wife joining. I followed the plan and entered her e mail address as requested to create her account. But even if I don't have ads in my own apps, she has. I did surely make a mistake in creating her acco...

  • Visitor
  • I have the duo premium, and I tried to make my wife joining. I followed the plan and entered her e mail address as requested to create her account. But even if I don't have ads in my own apps, she ha...
  • Dian
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t I disable group sessions completely?

When i listen to music on a phone call I have no choice but to join a group session. I would not like to do that anymore at all. Since every time i end the session and play music again it puts me back onto a group session.

  • Visitor
  • When i listen to music on a phone call I have no choice but to join a group session. I would not like to do that anymore at all. Since every time i end the session and play music again it puts me bac...
  • Rebecca206
  • Visitor
  • 2987 Views
  • 5 replies
  • 0 likes
  • 2987 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify says payment didnt work when it did.

The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok. Its been doing this for months, chanching between randomly working and randomly claiming the payme...

  • Visitor
  • The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok.  Its been doing this for months, chanchin...
  • Joan
  • Moderator
  • 185 Views
  • 1 replies
  • 1 likes
  • Account
  • 185 Views
  • 1 replies
  • 1 likes

Username/password when I created account using Google

I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password. What am I supposed to use in order to login exactly??

  • Newbie
  • I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password.   What am I supposed to use in order to log...
  • ChooseAGoodUsername
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • Login
  • 329 Views
  • 1 replies
  • 0 likes

Someone hacked my account & is now using my account with my card info.

Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and then I was no longer able to get into my account becau...

  • Newbie
  • Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and the...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Hospital Spotify Access

I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to purchase. Is it possible to get a generic account for...

  • Newbie
  • I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to pu...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've lost access to my email account

Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?

  • Newbie
  • Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?
  • Eni
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Artist Account for Podcast

Dear Spotify community, me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist profile and so we can't get any insights, nor can we claim a...

  • Casual Listener
  • Dear Spotify community,   me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist ...
  • Habeebzahir
  • Visitor
  • 7191 Views
  • 4 replies
  • 0 likes
  • Account
  • 7191 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't login neither to app nor to desktop

Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I received an email from you earlier this week

  • Newbie
  • Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I rece...
  • Yordan
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Restore Downloads after premium plan renewal

My Question or IssueI changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed but the app size stayed huge, meaning all the tracks a...

  • Casual Listener
  • My Question or Issue I changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed b...
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 357 Views
  • 1 replies
  • 2 likes

Superuser Contribution I can't log in or reset my password.

I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-mail I have and have not cancelled any e-mails. I ha...

  • Casual Listener
  • I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-m...
  • Yordan
  • Moderator
  • 568 Views
  • 4 replies
  • 0 likes
  • 568 Views
  • 4 replies
  • 0 likes

Superuser Contribution Change Admin/Manager within Spotify Family Accounts

Hi there, my family and I are happily using Spotify Familiy but have a little problem with the managing account. Is it possible to remove the managing account and replace it with an existing one? Thanks so much guys!Cheers

  • Visitor
  • Hi there,   my family and I are happily using Spotify Familiy but have a little problem with the managing account.  Is it possible to remove the managing account and replace it with an e...
  • Cfree64
  • Newbie
  • 10032 Views
  • 4 replies
  • 3 likes
  • 10032 Views
  • 4 replies
  • 3 likes

recently played artists

I want the most recently played artists on my profile to be visible to everyone

  • Casual Listener
  • I want the most recently played artists on my profile to be visible to everyone
  • 31xnhewr4bilasztanhj
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Solved!! Double billing??

I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great.But I got charged AGAIN on the 13th as well as a charge for $25.90 by SPOTIFY USA INC. What is this charge for? More sig...

  • Newbie
  • I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great. But I got charged AGAIN on the 13th as well as a charge for $25.90 ...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes