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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263168 Views
  • 790 replies
  • 81 likes
  • Account
  • 263168 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129096 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129096 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72005 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72005 Views
  • 63 replies
  • 8 likes

Solved!! Can't change country

I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card.I have moved to Germany, so I went to change my payment details. I successfully changed my payment method to a German pa...

  • Newbie
  • I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card. I have moved to Germany, so I went to change my payment details. I ...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Can't change my country setting for my Facebook-created account

PlanFamilyCountryFrance, originally Brazil My Question or IssueI used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I switched to a family plan, no one of my family members living with me...

  • Newbie
  • Plan Family Country France, originally Brazil   My Question or Issue I used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I s...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 290 Views
  • 1 replies
  • 0 likes

What is the scope of "Personal Use"?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Started playing on its own, unknown "submissions"

PlanPremiumCountryUSADeviceSamsung 11, Windows 10 My Question or IssueSpotify started playing on its own one morning. No pre set alarm or alexa connection. Nobody else has access to my account, and the people who might are my parents or my brother an...

  • Newbie
  •   Plan Premium Country USA Device Samsung 11, Windows 10   My Question or Issue Spotify started playing on its own one morning. No pre set alarm or alexa connection. Nobody else ha...
  • Alex
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Other
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! My credentials not accepted

PlanPremiumCountryChinaDeviceiPhone 5Operating SystemiOS 10 My Question or IssueFirst question: until 2 days ago, I could access Spotify without VPN. Since I must connect through VPN. Did something change ?Second question: until 2 days ago, my IPhone...

  • Newbie
  • Plan Premium Country China Device iPhone 5 Operating System iOS 10   My Question or Issue First question: until 2 days ago, I could access Spotify without VPN. Since I must connect thr...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • hone5
  • 319 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help

I want to use spotfiy family but what is the meaning of living at same physical adress. Can ı use it with my friends in same country or city or house ?

  • Music Fan
  • I want to use spotfiy family but what is the meaning of living at same physical adress. Can ı use it with my friends in same country or city or house ?
  • Alex
  • Moderator
  • 721 Views
  • 10 replies
  • 0 likes
  • Premium
  • 721 Views
  • 10 replies
  • 0 likes

Superuser Contribution NO content is available at all not a single song can be streamed (East Coast, USA)

I have uninstalled logged out deleted every trace of spotify I can find on my main pc as there is not a single song on the platform that I can find that is playable to me on my account as it sometimes happens with my Macbook pro (less than 6 months o...

  • Newbie
  • I have uninstalled logged out deleted every trace of spotify I can find on my main pc as there is not a single song on the platform that I can find that is playable to me on my account as it sometime...
  • Ver
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Being Repeatedly Reported

A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines." Because of that, I have removed the cover photo and renamed it to different variations - all of which al...

  • Newbie
  • A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines."   Because of that, I have removed the cover ph...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find Only You

PlanPremiumCountryU.S.A.PhoneiPhone XROperating SystemiOS 14.6 My Question or IssueI’m trying to view my Only You story but I can’t find it. I found the genre that showed me mixes but I couldn’t find the story anywhere. Both my phone and the app are ...

  • Visitor
  •   Plan Premium Country U.S.A. Phone iPhone XR Operating System iOS 14.6   My Question or Issue I’m trying to view my Only You story but I can’t find it. I found the genre that sh...
  • CarlosE
  • Moderator
  • 32294 Views
  • 40 replies
  • 28 likes
  • Account
    Premium
  • 32294 Views
  • 40 replies
  • 28 likes

Solved!!Superuser Contribution change from premium account to student account

PlanFree/Premium/StudentCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have my own spotify account (premium. not family). My son is entering universi...

  • Casual Listener
  •   Plan Free/Premium/Student Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • redbridge2003
  • Casual Listener
  • 907 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 907 Views
  • 3 replies
  • 0 likes

Superuser Contribution Allow Spotify Premium users to change App affiliated phone number

Paying for Spotify Premium. Account is synced with a phone number no longer owned by user. Permit updating phone number ∆ without access to no longer available phone number using any other number of industry standard verification options.

  • Newbie
  • Paying for Spotify Premium. Account is synced with a phone number no longer owned by user. Permit updating phone number ∆ without access to no longer available phone number using any other number of ...
  • MafeG
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable Suggestions While Typing in Search Bar

I see that some users suggested the idea that suggestions should come up as I type.Please incorporate a settings menu, where this can be disabled.While trying to see if a podcast I want to listen to is on Spotify, I am getting hung up on each letter ...

  • Visitor
  • I see that some users suggested the idea that suggestions should come up as I type. Please incorporate a settings menu, where this can be disabled. While trying to see if a podcast I want to listen...
  • Eni
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

gift cards used in other countries - EUR - US

Hi, I've just purchased a giftcard for 1 years subscription using my PayPal account which is linked to Belgium (as is my own personal Spotify subscription). When the recipient in Spain enters the code they're told that they can't use a code purchased...

  • Newbie
  • Hi,   I've just purchased a giftcard for 1 years subscription using my PayPal account which is linked to Belgium (as is my own personal Spotify subscription).   When the recipient i...
  • Jules_Tagoe
  • Visitor
  • 208 Views
  • 2 replies
  • 1 likes
  • Account
  • 208 Views
  • 2 replies
  • 1 likes

Solved!! How to change e-mail address if I lost access to it?

Hi, I just recently cancelled my premium account in order to try and fix this issue. Many years ago I created this Spotify account through the Facebook login tool, which caused my account to be created with the e-mail that used to be associated with ...

  • Casual Listener
  • Hi, I just recently cancelled my premium account in order to try and fix this issue.   Many years ago I created this Spotify account through the Facebook login tool, which caused my account to...
  • anacsg
  • Casual Listener
  • 696 Views
  • 4 replies
  • 0 likes
  • Account
  • 696 Views
  • 4 replies
  • 0 likes

Solved!! Spotify update on phone has account problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I have had a Spotify Unlimited Account for the last 11 years. An update I received a few ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi! I h...
  • silvaric
  • Casual Listener
  • 702 Views
  • 10 replies
  • 0 likes
  • Unlimited
  • 702 Views
  • 10 replies
  • 0 likes

Be able to delete a Spotify account from a deleted email.

There should be a way that agents are able to access and alter the email to be able to delete the account when necessary, and resolving this issue.

  • Visitor
  • There should be a way that agents are able to access and alter the email to be able to delete the account when necessary, and resolving this issue.
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan allowing simultaneous play with spare accounts

I have spotify (and have used it since 2009-ish, I miss Roberta) and the new Family plan is great - my mum and wife are currenly members. This means I am using 3 out of my 5 'streams'. I also have Sonos at home, which is logged in with my account. Wh...

  • Regular
  • I have spotify (and have used it since 2009-ish, I miss Roberta) and the new Family plan is great - my mum and wife are currenly members.   This means I am using 3 out of my 5 'streams'. &nbs...
  • Jraward
  • Regular
  • 373 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 373 Views
  • 4 replies
  • 0 likes

Solved!! How can I see the account IDs or emails on my family plan

Plan: Premium FamilyCanada DeviceMultipleOperating SystemTesla Model 3 I can see the username by accessing plans on my family account, but I'm logged into Spotify on my Tesla and I have no way of seeing the account ID or email used for that account.I...

  • Casual Listener
  • Plan: Premium Family Canada   Device Multiple Operating System Tesla Model 3   I can see the username by accessing plans on my family account, but I'm logged into Spotify on my Tesl...
  • sixpercent
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 649 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't reset password

So yesterday I got kicked out from account and when I tried to log in it says that password is incorrect, after that I tried to reset password but it says ,,The username or email you provided is not associated with an active Spotify account.'' *commu...

  • Casual Listener
  • So yesterday I got kicked out from account and when I tried to log in it says that password is incorrect, after that I tried to reset password but it says ,, The username or email you provided is not...
  • Eni
  • Moderator
  • 293 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 293 Views
  • 3 replies
  • 0 likes