Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285948 Views

529 replies

34 likes

Account
Free
  • 285948 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13599 Views

6 replies

11 likes

Security
  • 13599 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539700 Views

990 replies

114 likes

Account
  • 539700 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129555 Views

74 replies

12 likes

Account
Login
Premium
  • 129555 Views
  • 74 replies
  • 12 likes

Changing to Duo Basic

I currently have a Duo Premium account. I want to switch to Duo Basic. My question is what happens to the other account that mine is paired with for the Duo subscription? If I make this change, will it follow mine across to the Duo Basic tier? That’s...

Newbie

I currently have a Duo Premium account. I want to switch to Duo Basic. My question is what happens to the other account that mine is paired with for the Duo subscription? If I make this change, will ...

osornios

Spotify Star

1102 Views

1 replies

0 likes

Account
  • 1102 Views
  • 1 replies
  • 0 likes

Change country of Spotify

How do I change my country on Spotify. I’ve tried to update my card under profile but Spotify won’t let me update the card from the new country. It kept saying that the country and card doesn’t match. I’m trying to change the card so that the country...

Visitor

How do I change my country on Spotify. I’ve tried to update my card under profile but Spotify won’t let me update the card from the new country. It kept saying that the country and card doesn’t match...

osornios

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Connect] Can't Login on Android Mobile

I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622) I can login on my computer just fine, but when I use the sa...

Casual Listener

I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622)   ...

Felainum

Casual Listener

7093 Views

6 replies

0 likes

Connect
Mobile
  • 7093 Views
  • 6 replies
  • 0 likes

Home Address problems

PlanFamily PremiumCountryUKDevicePC, Samsung GalaxyOperating SystemWindows 11, AndroidMy Question or IssueWhen inviting family members to our family premium account, when they try to verify the address it can't find it, no matter what combination of ...

Visitor

Plan Family Premium Country UK Device PC, Samsung Galaxy Operating System Windows 11, Android My Question or Issue When inviting family members to our family premium account, when they try t...

Billy-J

Spotify Star

327 Views

1 replies

0 likes

Account
Security
  • 327 Views
  • 1 replies
  • 0 likes

How to to change my country profile when the dropdown doesn't allow me to?

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the country dropdown is always gray and doesn't allow me ...

Casual Listener

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the co...

ribezaz

Spotify Star

436 Views

3 replies

1 likes

  • 436 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't find my artist profile to claim

I used SoundCloud Next pro to distribute my album.My album is on spotify and my profile exists.When I search for my artist name, is does not show, when i copy the link of the profile to claim, it doesn't find the profile. Link works when pasted on a ...

Visitor

I used SoundCloud Next pro to distribute my album. My album is on spotify and my profile exists. When I search for my artist name, is does not show, when i copy the link of the profile to claim, it...

Billy-J

Spotify Star

1051 Views

1 replies

0 likes

  • 1051 Views
  • 1 replies
  • 0 likes

Superuser Contribution locked out of premium account.

Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)

Casual Listener

Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)

MartinT

Spotify Legend

487 Views

3 replies

0 likes

  • 487 Views
  • 3 replies
  • 0 likes

Unable to create an account for my 13 year old

I am trying to create an account for my 13 year old, but it says she's too young. Website says 13 year olds can have an account, so I don't understand why

Visitor

I am trying to create an account for my 13 year old, but it says she's too young.  Website says 13 year olds can have an account, so I don't understand why  

TanyaS

Spotify Star

308 Views

1 replies

0 likes

Account
  • 308 Views
  • 1 replies
  • 0 likes

Why Spotify keeps my password history? It's not safe.

Greetings!Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity".As far as I remember, some time ago Spotify kept a history of last 5 passwords, which was already ...

Newbie

Greetings! Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity". As far as I remember, some time ago Spotify...

ReclaimerNo

Casual Listener

937 Views

1 replies

3 likes

Account
Login
Security
  • 937 Views
  • 1 replies
  • 3 likes

Email in wrong language

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

Casual Listener

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

TomQu

Regular

2838 Views

8 replies

2 likes

  • 2838 Views
  • 8 replies
  • 2 likes

I received Spotify Data and it's in JSON files, how to open it?

The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?

Casual Listener

The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?

Secretor007

Visitor

2781 Views

2 replies

0 likes

  • 2781 Views
  • 2 replies
  • 0 likes

I suspect that my Spotify account has been hacked

Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by computer it has my profile with my picture, but logging b...

Visitor

Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by co...

Not applicable

3953 Views

2 replies

0 likes

  • 3953 Views
  • 2 replies
  • 0 likes

I cannot login using gmail

PlanFreeCountryCanadaDeviceWindows PCOperating SystemWindows 11 Pro My Question or IssueI am unable to login to my account since today. I get the following error: Oops! Something went wrong. Please try again or check out our help area.

Visitor

Plan Free Country Canada Device Windows PC Operating System Windows 11 Pro   My Question or Issue I am unable to login to my account since today. I get the following error:   Oo...

MauriceMV

Spotify Star

507 Views

1 replies

0 likes

Login
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to merge accounts to duo premium

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my partner upgrade his Premium account to Duo Premium and ...

Visitor

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my part...

Joan

Moderator

3629 Views

1 replies

0 likes

Account
Other
Premium
  • 3629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged monthly fee on free premium account (3 month trial)

Hi Spotify.I signed up to the 3month premium trial on the 99c offer.Yet 2 months into the trial you have started charging me the normal premium monthly fee.How do i go about getting a refund? (and yes i have used that darn contact form numerous time ...

Regular

Hi Spotify. I signed up to the 3month premium trial on the 99c offer. Yet 2 months into the trial you have started charging me the normal premium monthly fee. How do i go about getting a refund? (...

Hi720

Newbie

2563 Views

16 replies

2 likes

Account
Free
Premium
Subscription
  • 2563 Views
  • 16 replies
  • 2 likes

Lost my account 3 days ago

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Anyk17

Spotify Star

313 Views

1 replies

0 likes

Account
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify settings keep resetting.

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. All of a sudden, it will forget my settings for last.fm o...

Casual Listener

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. Al...

vk83eca9m7rd7t8xfec

Casual Listener

5947 Views

11 replies

3 likes

Account
  • 5947 Views
  • 11 replies
  • 3 likes