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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CrispyPotato275
  • Newbie
  • 281831 Views
  • 827 replies
  • 86 likes
  • Account
  • 281831 Views
  • 827 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134002 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134002 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76036 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76036 Views
  • 63 replies
  • 8 likes

Superuser Contribution Playlists being deleted

PlanPremiumCountryuk Device(iPhone XR My Question or IssueMy Spotify app keeps completely deleting playlists I have made, I thought it could be because I was making them offline but now it is even deleting playlists I make when I am online. The app i...

  • Visitor
  •   Plan Premium Country uk   Device (iPhone XR     My Question or Issue My Spotify app keeps completely deleting playlists I have made, I thought it could be because I w...
  • CameyMatory
  • Newbie
  • 218 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 218 Views
  • 2 replies
  • 0 likes

[Desktop][Other] Make it so I can login to Spotify

I can't login to Spotify. This repeats ad infinitum. If I give my password from my Password Manager Spotify rejects it. If I try and change it - to that password that Spotify says it doesn't recognize - it tells me my new password must be different. ...

  • Casual Listener
  • I can't login to Spotify. This repeats ad infinitum. If I give my password from my Password Manager Spotify rejects it. If I try and change it - to that password that Spotify says it doesn't recogniz...
  • Benlee12123b
  • Composer
  • 188 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Synchronization playlists, favorites doesn't work on differents devices

Hello, I'm a Premium member. I have an issue when I had songs to liked titles on my tablet Android, I can't find them on my phone (Android) or PC. It seems synchronization of my libraries doesn't work on devices.It's the same with podcasts or favouri...

  • Casual Listener
  • 🇺🇲 Hello,    I'm a Premium member.  I have an issue when I had songs to liked titles on my tablet Android, I can't find them on my phone (Android) or PC. It seems synchronizatio...
  • Kakuna
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 230 Views
  • 2 replies
  • 0 likes

Superuser Contribution "We Added" problem

PlanFreeCountryN/ADeviceGalaxy S20Operating SystemSamsung Ok so I haven't been on spotify for a while now and I went back on and when I played a Playlist at the bottom it says, "we added". I don't know if this is a free thing only but it gets on my n...

  • Visitor
  •   Plan Free Country N/A Device Galaxy S20 Operating System Samsung    Ok so I haven't been on spotify for a while now and I went back on and when I played a Playlist at the b...
  • Alex
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Failed to Reset Offline Device

PlanPremiumCountryUSADeviceLaptopOperating SystemFedora 35My Question or IssueAfter I reinstalled my computer system from Windows 10 to Fedora 35, I tried to download songs offline, but the software prompts Device Limit Reach. I tried to go to https:...

  • Casual Listener
  • Plan Premium Country USA Device Laptop Operating System Fedora 35 My Question or IssueAfter I reinstalled my computer system from Windows 10 to Fedora 35, I tried to download songs offline, b...
  • BryanLiang
  • Casual Listener
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
  • 210 Views
  • 3 replies
  • 0 likes

Solved!! Account Hacked - Only Facebook login available

PlanPremiumCountryIndiaDeviceAcer Swift XOperating SystemWindows 11 My Question or IssueHi. I have always used my facebook login for spotify and had not really set any email or password login. Recently, songs and playlists that I have never played st...

  • Newbie
  • Plan Premium Country India Device Acer Swift X Operating System Windows 11   My Question or Issue Hi. I have always used my facebook login for spotify and had not really set any email ...
  • Maxim
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Can’t login to app but can login to website premium account

I can login in to the website fine but can’t login to the app, I get a ‘something went wrong’ message. Using my email address and password to login on apple device. ive tried:updating my password and logging out of all devicesusing the long user numb...

  • Casual Listener
  • I can login in to the website fine but can’t login to the app, I get a ‘something went wrong’ message. Using my email address and password to login on apple device.   ive tried: updating my p...
  • indiandude
  • Newbie
  • 1598 Views
  • 15 replies
  • 0 likes
  • Account
    Premium
  • 1598 Views
  • 15 replies
  • 0 likes

Superuser Contribution Created two accounts

Hey I've created two accounts and I didn't even know I did and paid the premium on the account I don't use , how can I make this right I want to use premium on the account I generally use as it has all my playlists and my followers

  • Visitor
  • Hey I've created two accounts and I didn't even know I did and paid the premium on the account I don't use , how can I make this right  I want to use premium on the account I generally use as i...
  • Yordan
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Change from free to premium

I am currently a user under my son's account. He recently switched from Premium to Free account.I want to set up my own account - Premium (with my current user name and password).Can I keep my current user name / Password?Will my current listing of s...

  • Newbie
  • I am currently a user under my son's account.  He recently switched from Premium to Free account. I want to set up my own account - Premium (with my current user name and password). Can I keep...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 1 replies
  • 0 likes

I can't login to my spotify account

My IssueHi!I can't login to my Spotify account on my phone. On my computer I can. In the website it says you must have a different password to login on your devices, so I created a new password for my device and when I try to login on my phone it say...

  • Visitor
  • My Issue Hi! I can't login to my Spotify account on my phone. On my computer I can. In the website it says you must have a different password to login on your devices, so I created a new password f...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Login
  • 157 Views
  • 1 replies
  • 0 likes

Account Suspended - Customer Service Won't Help

My account was recently suspended and I am not sure as to why. Whenever I message customer service the frontline staff say they cannot help me, the escalation/specialty staff say there is nothing they can do and end the chat on me. They also are not ...

  • Music Fan
  • My account was recently suspended and I am not sure as to why. Whenever I message customer service the frontline staff say they cannot help me, the escalation/specialty staff say there is nothing the...
  • Benlee12123b
  • Composer
  • 314 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 314 Views
  • 2 replies
  • 1 likes

Unable to add songs to playlists

When I try to add a song to any of my existingplaylists, I get a screen that says “make your first playlist” and it has a “create playlist” button on it. I don’t want to create a new playlist. I want to add a song to my current playlist. Any idea wha...

  • Visitor
  • When I try to add a song to any of my existing playlists, I get a screen that says “make your first playlist” and it has a “create playlist” button on it. I don’t want to create a new playlist. I wa...
  • Benlee12123b
  • Composer
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see users that I follow, only artists

PlanPremiumOperating System(Android Oreo, Windows 10) My Question or IssueI noticed since a week ago or more that I can't see who I follow that isn't an artist on my desktop and phone application. Both are updated to the latest versionsHave they chan...

  • Regular
  •   Plan Premium Operating System (Android Oreo, Windows 10)   My Question or Issue I noticed since a week ago or more that I can't see who I follow that isn't an artist on my des...
  • Ver
  • Spotify Legend
  • 723 Views
  • 15 replies
  • 2 likes
  • Account
    Other
    Premium
  • 723 Views
  • 15 replies
  • 2 likes

Solved!!Superuser Contribution My Goal to Become a Rockstar!

Hello My goal is to Become a Spotify Rockstar i have Been Trying for over a Year and im Extremely Dedicated If you see this Please spread the Word My goal is to Help with all those problems we cant seem to solve

  • Composer
  • Hello My goal is to Become a Spotify Rockstar i have Been Trying for over a Year and im Extremely Dedicated If you see this Please spread the Word My goal is to Help with all those problems we cant s...
  • Katerina
  • Spotify Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • Account
  • 318 Views
  • 2 replies
  • 0 likes

Hi, I have a premium subscription as part of my mobile phone contract however when I was logged out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have a premium subscription as part of my mobile phone contract, however when I was log...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I h...
  • Benlee12123b
  • Composer
  • 176 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pay in full for a year?

Just wondering if it's possible to pay in full for a year instead of monthly? We're purchasing for university events and would love to have it appear in only one billing cycle. Thanks!

  • Casual Listener
  • Just wondering if it's possible to pay in full for a year instead of monthly? We're purchasing for university events and would love to have it appear in only one billing cycle. Thanks!
  • Ver
  • Spotify Legend
  • 453 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 453 Views
  • 5 replies
  • 0 likes

Superuser Contribution My playlist is not showing on spotify for artists, after a bot do massive fake reports

PlanPremiumCountryColombiaDevice(iPhone XR) My Question or IssueHello, I have a playlist that already exceeds thousands of likes, my best friend is a singer and we use the playlist so that it can reach more people, Throughout the month of November th...

  • Newbie
  • Plan Premium Country Colombia Device (iPhone XR)   My Question or Issue Hello, I have a playlist that already exceeds thousands of likes, my best friend is a singer and we use the playli...
  • Edwin23
  • Visitor
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify payment

Spotify says I paid for it online on my account but on the app it says I didn’t pay for it So it says if I don’t pay for all those premium but I paid for it and there’s proof on the app what do I do

  • Visitor
  • Spotify says I paid  for it online on my account but on the app it says I didn’t pay for it So it says if I don’t pay for all those premium but I paid for it and there’s proof on the app what do...
  • Eni
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 220 Views
  • 1 replies
  • 0 likes

Spotify suddenly unusable in several ways.

PlanFreeDeviceHP Operating SystemWindows 10 My Question or IssueHi guys, not sure this is the right place but I couldnt find a nradom help topic; So for three weeks or so now I've had issues with my spotify which aren't going away.This seemingly happ...

  • Newbie
  • Plan Free Device HP  Operating System Windows 10   My Question or Issue Hi guys, not sure this is the right place but I couldnt find a nradom help topic;  So for three weeks o...
  • Benlee12123b
  • Composer
  • 321 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 321 Views
  • 2 replies
  • 0 likes