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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421473 Views
  • 965 replies
  • 108 likes
  • Account
  • 421473 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186514 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186514 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103471 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103471 Views
  • 69 replies
  • 10 likes

Superuser Contribution Change of password link not working

I have recently gotten a new phone and so logged out of my Spotify account. Obviously can’t remember password so reset it via email link.However the link isn’t working. It says it’s no longer valid (it’s 35 seconds old).I’m on and iphone, in australi...

  • Visitor
  • I have recently gotten a new phone and so logged out of my Spotify account. Obviously can’t remember password so reset it via email link. However the link isn’t working. It says it’s no longer valid...
  • Eni
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocking

I want to delete a shared playlist but I did not create it. If I block him will I be taken off the shared playlist as well as the songs I added?

  • Newbie
  • I want to delete a shared playlist but I did not create it. If I block him will I be taken off the shared playlist as well as the songs I added? 
  • AlejaR
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution i want to delete my account but i'm logged out

i enter spotify and it says to log in. I try to do so but it say incorrect username or password. Now i want to delete but can't

  • Visitor
  • i enter spotify and it says to log in. I try to do so but it say incorrect username or password. Now i want to delete but can't
  • Kiril
  • Moderator
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duo Premium: share all playlists

Plan: Premium DuoCountry:UD Device: mobile My Question or Issue: after sharing a premium account for years my husband and I upgraded to Premium Duo. How does he get the library from the main account synced with the new account. I’m hoping there is a ...

  • Casual Listener
  •   Plan: Premium Duo Country:UD   Device: mobile   My Question or Issue: after sharing a premium account for years my husband and I upgraded to Premium Duo. How does he get the li...
  • Sabb255
  • Visitor
  • 45682 Views
  • 9 replies
  • 1 likes
  • Account
  • 45682 Views
  • 9 replies
  • 1 likes

Superuser Contribution I'm unable to enter my account through facebook, what can i do?

I had no problems with my account, then at some point it logged me out, i supposed i could just log in again, i can only log in through facebook since i never knew if i could link my account to my email, but an error message appears everytime i try t...

  • Visitor
  • I had no problems with my account, then at some point it logged me out, i supposed i could just log in again, i can only log in through facebook since i never knew if i could link my account to my em...
  • DmytroSolovei
  • Visitor
  • 465 Views
  • 5 replies
  • 1 likes
  • 465 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Erro em "Atividade de Amigos"

Sei que há duas ou três atualizações atrás a opção que vem por padrão é a de não mostrar as atividades de música no Spotify, mesmo assim, tenho amigos com essa opção de mostragem ativada mas não consigo ver o que fazem (apenas aparece um único amigo ...

  • Music Fan
  • Sei que há duas ou três atualizações atrás a opção que vem por padrão é a de não mostrar as atividades de música no Spotify, mesmo assim, tenho amigos com essa opção de mostragem ativada mas não cons...
  • lari4
  • Visitor
  • 6006 Views
  • 2 replies
  • 8 likes
  • Account
    Premium
  • 6006 Views
  • 2 replies
  • 8 likes

Superuser Contribution Ad playback despite premium account

Hi, I've signed up for Spotify Premium to get ad-free playback. However, I was forced to sign up for a "free trial" before my premium subscription starts. Every day, my account plays an incredibly loud ad at a random time, despite having a "premium a...

  • Casual Listener
  •   Hi,  I've signed up for Spotify Premium to get ad-free playback. However, I was forced to sign up for a "free trial" before my premium subscription starts. Every day, my account plays a...
  • LouLouB8248
  • Visitor
  • 238 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 238 Views
  • 3 replies
  • 0 likes

intellectual copyright

Someone uploaded my music as their own - without my permission. What to do?

  • Visitor
  • Someone uploaded my music as their own - without my permission. What to do?
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

I have a premium spotify session on my phonebut when I put my phone to sign in in the PC it is not.

PlanPremium duo CountryLima Peru DeviceAndroid and Windows PC Operating System Android Oreo, Windows 10 My Question or IssueI have an account in my phone, my name, my email. But when I want to sign in in any other device I put my email where I receiv...

  • Visitor
  • Plan Premium duo    Country Lima Peru    Device Android and Windows PC    Operating System  Android Oreo, Windows 10   My Question or Issue I...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

Unauthorized payments

I have unauthorized transactions on my account. I’m getting charged $15 but I have Spotify free.

  • Visitor
  • I have unauthorized transactions on my account. I’m getting charged $15 but I have Spotify free.
  • Not applicable
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two accounts with same email

PlanFreeCountryIndiaDeviceRedmiOperating SystemAndroid My Question or IssueI have two spotify account with the same email Id.. I'm unable to log in to the account I have for my podcast I'm unable to log in to that

  • Newbie
  •   Plan Free Country India Device Redmi Operating System Android   My Question or Issue I have two spotify account with the same email Id.. I'm unable to log in to the account I h...
  • CadeKirby
  • Newbie
  • 503 Views
  • 3 replies
  • 0 likes
  • Account
  • 503 Views
  • 3 replies
  • 0 likes

My account has been disabled, can I recover it?

Spotify blocked my account without explanation. I don't have access to my playlists. what can i do to get it back

  • Casual Listener
  • Spotify blocked my account without explanation. I don't have access to my playlists. what can i do to get it back
  • Zam4
  • Visitor
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Can I see if a gift card is valid without scratching off the pin code?

I received a Spotify premium gift card for Christmas however I already have a premium family account. I’d like to regift it to a friend who doesn’t have premium but I’d like to check and make sure it is valid before gifting it to save from any awkwar...

  • Casual Listener
  • I received a Spotify premium gift card for Christmas however I already have a premium family account. I’d like to regift it to a friend who doesn’t have premium but I’d like to check and make sure it...
  • Maxim
  • Spotify Star
  • 429 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 429 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 Problems: Invisibility & Wrong Most played Music

Hello together and thank you in advance First I have the problem that a few of my Playlist wont show in my profile, despite being public and I don't know how to solve this problem. Secondly, there's like three musicians, which appear as my most liste...

  • Casual Listener
  • Hello together and thank you in advance 🙂 First I have the problem that a few of my Playlist wont show in my profile, despite being public and I don't know how to solve this problem. Secondly, t...
  • Alex
  • Spotify Legend
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

I'm having trouble changing my account country from Netherlands to the USA

I am trying to change my account country and payment method from the Netherlands to the USA after a year living abroad. I am given an error message every time I try to change it, which says that it is not possible to have this "subscription." I have ...

  • Visitor
  • I am trying to change my account country and payment method from the Netherlands to the USA after a year living abroad. I am given an error message every time I try to change it, which says that it i...
  • Maxim
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

Android Auto automatic Spotify Mixtape Playlists play not possible since weeks

PlanPremiumCountry Germany Deviceseveral connected Android Smartphones tested.Actually Android Galaxy A53 with KIA Niro 2018Operating SystemAndroid 13 My Question or Issue Worst of all, Spoitify doesn't seem to offer direct support even for premium c...

  • Casual Listener
  • Plan Premium Country  Germany   Device several connected Android Smartphones tested. Actually Android Galaxy A53 with KIA Niro 2018 Operating System Android 13   My Question...
  • Friek
  • Casual Listener
  • 290 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 290 Views
  • 2 replies
  • 1 likes

i have seen i profile whose username is not random string of alphanumerics

i have seen i profile whose username is not random string of alphanumerics string and i want to change my username too please help

  • Newbie
  • i have seen i profile whose username is not random string of alphanumerics string and i want to change my username too please help
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

I moved to Madagascar but cant find the country in modify profile free acc

My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy and sometimes France, which doesn’t allow me to use ...

  • Visitor
  • My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy a...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes