Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 224964 Views
  • 733 replies
  • 70 likes
  • Account
  • 224964 Views
  • 733 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112729 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112729 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59110 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59110 Views
  • 61 replies
  • 8 likes

Solved!! Policy Change of Spotify Credit card

Hi! I live on a small island called Curacao that is part of The Netherlands. I have a CC from Curacao and i always used it for the premium but now i want to purchase it again and it says its not allowed because its not the same country bla bla bla Pr...

  • Casual Listener
  • Hi!   I live on a small island called Curacao that is part of The Netherlands. I have a CC from Curacao and i always used it for the premium but now i want to purchase it again and it says i...
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Curaçao

Spotify has not been rolled out in Curaçao yet. Can I still use all Spotify functionalities there? I have a Premium account.

  • Newbie
  • Spotify has not been rolled out in Curaçao yet. Can I still use all Spotify functionalities there? I have a Premium account.
  • MattSuda
  • Spotify Star
  • 2481 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2481 Views
  • 3 replies
  • 0 likes

I can't change the country I am in.

I've been out if my country (Belgium) for more 14 days and I am not able to get connected of Spotify anymore (I am currently living in Burkina Faso more several months). Spotify suggested to change the country (from Belgium to Burkina Faso), but it i...

  • Casual Listener
  • I've been out if my country (Belgium) for more 14 days and I am not able to get connected of Spotify anymore (I am currently living in Burkina Faso more several months).    Spotify sugges...
  • MattSuda
  • Spotify Star
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

No postal codes here!

Hi! I'm currently studying abroad in Gaborone, Botswana, where they do not use postal codes. I don't know how to let Spotify know that I'm not in America anymore, and that I am, in fact, in Africa. I've tried all of the suggestions, but the lack of p...

  • Newbie
  • Hi! I'm currently studying abroad in Gaborone, Botswana, where they do not use postal codes. I don't know how to let Spotify know that I'm not in America anymore, and that I am, in fact, in Africa. I...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Superuser Contribution Community login and captcha keep kicking me out

PlanPremiumCountryPolandDeviceWeb Browser (Google Chrome)Operating SystemWindows 10 My Question or IssueWhen I try to write and post messages in the Community forum I keep getting a message to log back in and the "I'm not a robot" captcha expires eve...

  • Roadie
  • Plan Premium Country Poland Device Web Browser (Google Chrome) Operating System Windows 10   My Question or Issue When I try to write and post messages in the Community forum I keep ge...
  • Ivan
  • Spotify Legend
  • 373 Views
  • 7 replies
  • 0 likes
  • Login
  • 373 Views
  • 7 replies
  • 0 likes

Travelled from Canada to The Bahamas(will be here a few months)country wont change and it wont work

Yeah, I'll be in The Bahamas for the next 4 months but I cannot get my spotify account to work at all in this country. I signed up in Canada.

  • Newbie
  • Yeah, I'll be in The Bahamas for the next 4 months but I cannot get my spotify account to work at all in this country. I signed up in Canada.
  • MattSuda
  • Spotify Star
  • 754 Views
  • 2 replies
  • 0 likes
  • 754 Views
  • 2 replies
  • 0 likes

Solved!! Add The Bahamas to your countries list

Will Spotify be adding The Bahamas to thier Countries List I live here and I am unable to use my Spotify because my country The Bahamas is not on the Countries list.

  • Newbie
  • Will Spotify be adding The Bahamas to thier Countries List I live here and I am unable to use my Spotify because my country The Bahamas is not on the Countries list.
  • MattSuda
  • Spotify Star
  • 1002 Views
  • 2 replies
  • 3 likes
  • Account
  • 1002 Views
  • 2 replies
  • 3 likes

Solved!! Moving to Armenia w/ billing address in US

I am moving to Armenia for a few years. I know Spotify is not currently available in Armenia, but I will be keeping my permanent billing address in the US. Will I have any problems? I have used it in the past with no issues for shorter trips outside ...

  • Newbie
  • I am moving to Armenia for a few years. I know Spotify is not currently available in Armenia, but I will be keeping my permanent billing address in the US. Will I have any problems? I have used it in...
  • MattSuda
  • Spotify Star
  • 1085 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1085 Views
  • 3 replies
  • 0 likes

Solved!! Location restriction in Armenia?!

Why, why there is no service in Armenia. I`m ready to pay monthly fee to use this service.I dont understant the reason... more over.. I can use many VPN's and anonimizers to chnage my real location as I do it before, but it's really unfair... please ...

  • Casual Listener
  • Why, why there is no service in Armenia.  I`m ready to pay monthly fee to use this service. I dont understant the reason... more over.. I can use many VPN's and anonimizers to chnage my real l...
  • MattSuda
  • Spotify Star
  • 3759 Views
  • 4 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 3759 Views
  • 4 replies
  • 9 likes

Solved!! Spotify service for the Caribbean?

Dear Sir/Madame, Will Spotify service be extened to regions outside of the current regions being served; specifically the Caribbean region and countires such as Antigua and Barbuda?

  • Newbie
  • Dear Sir/Madame,   Will Spotify service be extened to regions outside of the current regions being served; specifically the Caribbean region and countires such as Antigua and Barbuda? 
  • MattSuda
  • Spotify Star
  • 2111 Views
  • 2 replies
  • 0 likes
  • 2111 Views
  • 2 replies
  • 0 likes

Deleted playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI know if a playlist has been shared with you and then deleted it is still accessible because...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I know ...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Username Issue, Email Issue.

I am facing issue regarding the USERNAME, last night i delete my account because i couldn't edit my username. i tried to create new account using the same email (Yahoo email) but when enters email then it says this email is already connected to an ac...

  • Newbie
  • I am facing issue regarding the USERNAME, last night i delete my account because i couldn't edit my username. i tried to create new account using the same email (Yahoo email) but when enters email th...
  • AyuTheHuman
  • Composer
  • 424 Views
  • 1 replies
  • 1 likes
  • Account
  • 424 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Possible hack or bug

Hi, A couple days a ago I I started experiencing two random albums that I have never played before started to auto play on all of my devices. These two albums are now in my playlist and I never put them there. Now I’ll go to listen to a song and afte...

  • Newbie
  • Hi,   A couple days a ago I I started experiencing  two random albums that I have never played before started to auto play on all of my devices. These two albums are now in my playlist an...
  • Jeremy
  • Spotify
  • 293 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 293 Views
  • 3 replies
  • 1 likes

Logging into Spotify in another country

So I'm from the UK and I'm currently in Tanzania - it says that I cannot log into my account as my profile details a different country to the one I am in - When I go to my profile settings to change the country to Tanzania, the only option it gives m...

  • Newbie
  • So I'm from the UK and I'm currently in Tanzania - it says that I cannot log into my account as my profile details a different country to the one I am in - When I go to my profile settings to ch...
  • MattSuda
  • Spotify Star
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Solved!! OPEN MESSAGE TO EVERYONE AT SPOTIFY

PLEASE PLEASE PLEASE ENABLE SPOTIFY FOR SRI LANKA. WE DONT HAVE ANY KIND OF MUSIC STREAMING AND IT WOULD BE A DREAM COME TRUE IF YOU GUYS COULD PLEASE ADD IT TO SRI LANKA. MUSIC IS SOMETHING I LISTEN ON A DAILY BASIS DURING MY COMMUTES, AT WORK ETC. ...

  • Newbie
  • PLEASE PLEASE PLEASE ENABLE SPOTIFY FOR SRI LANKA.   WE DONT HAVE ANY KIND OF MUSIC STREAMING AND IT WOULD BE A DREAM COME TRUE IF YOU GUYS COULD PLEASE ADD IT TO SRI LANKA. MUSIC IS SOMETHING...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 2 replies
  • 0 likes
  • Account
  • 188 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not able to select my country of residence

I recently moved to Sri Lanka and I am unable to modify the country in my account. ( I use free Spotify).in fact, there are no country in the list, expect for the one where I was living before (Malta)perhaps you know why I can’t chose any country but...

  • Casual Listener
  •  I recently moved to Sri Lanka and I am unable to modify the country in my account. ( I use  free Spotify). in fact, there are no country in the list, expect for the one where I was living...
  • MattSuda
  • Spotify Star
  • 485 Views
  • 7 replies
  • 0 likes
  • Account
  • 485 Views
  • 7 replies
  • 0 likes

Solved!! Does Spotify supports in Sri Lanka ?

HI, I want to know , does the spotify works in Sri Lanka, Thank you

  • Casual Listener
  • HI, I want to know , does the spotify works in Sri Lanka, Thank you
  • MattSuda
  • Spotify Star
  • 19011 Views
  • 7 replies
  • 5 likes
  • Other
  • 19011 Views
  • 7 replies
  • 5 likes

Spotify In Pakistan (abroad)

Hi, I have a premium subscription while in the US, is it possible for me to shift my bill payments to a Pakistani account (foreign from US), and keep on using spotify in Pakistan or any other country. Please note that I am relocating to another count...

  • Newbie
  • Hi,   I have a premium subscription while in the US, is it possible for me to shift my bill payments to a Pakistani account (foreign from US), and keep on using spotify in Pakistan or any othe...
  • MattSuda
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Spotify In Pakistan

Hello,My name is Muslim Zaidi and I live in Faisalabad, Pakistsn. I have a Mastercard that can be used in online shopping internationally. I have a permanent VPN with America's IP address. If I buy Spotify premium using my VPN and my Mastercard. Is t...

  • Newbie
  • Hello, My name is Muslim Zaidi and I live in Faisalabad, Pakistsn. I have a Mastercard that can be used in online shopping internationally. I have a permanent VPN with America's IP address. If I buy...
  • MattSuda
  • Spotify Star
  • 1020 Views
  • 2 replies
  • 0 likes
  • 1020 Views
  • 2 replies
  • 0 likes

Solved!! Spotify availability in Pakistan

PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN

  • Visitor
  • PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN
  • MattSuda
  • Spotify Star
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes