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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266005 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266005 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13067 Views
  • 6 replies
  • 11 likes
  • Security
  • 13067 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529880 Views
  • 989 replies
  • 113 likes
  • Account
  • 529880 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128188 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128188 Views
  • 74 replies
  • 12 likes

Superuser Contribution I am trying to take over my dead boyfriends Spotify account

My boyfriend recently committed suicide and we share a playlist together. There are many songs that he had yet to add to our playlist that I would like access to. I have no problem for paying for his account to keep it active. I am just hoping to be ...

  • Visitor
  • My boyfriend recently committed suicide and we share a playlist together. There are many songs that he had yet to add to our playlist that I would like access to. I have no problem for paying for his...
  • Vasil
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Unable to contact Spotify Support

My Question or IssueI can't figure out how to contact Spotify Support The Support Bot option does not have a field I can type into nor does the Facebook Messaging option

  • Visitor
  •     My Question or Issue I can't figure out how to contact Spotify Support      The Support Bot option does not have a field I can type into nor does the Facebook Messagin...
  • Maxim
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • Account
  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium from Bing Rewards

I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify.com/ppt/microsoft .I was thinking of giving it to s...

  • Casual Listener
  • I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify....
  • Eni
  • Moderator
  • 844 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 844 Views
  • 1 replies
  • 0 likes

Não consigo mudar do plano individual para o plano família

PlanPremium Individual CountryBrazilDevice(Poco x3 pro)Operating System(Android 13) errorNão foi possível trocar de plano. Pode ser porque você não atende aos requisitos do plano, porque já tem este plano ou porque não tem nenhuma forma de pagamento ...

  • Casual Listener
  • Plan Premium Individual  Country Brazil Device (Poco x3 pro) Operating System (Android 13)   error Não foi possível trocar de plano. Pode ser porque você não atende aos requisitos...
  • Bittencourt
  • Spotify Star
  • 1606 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 1606 Views
  • 8 replies
  • 0 likes

Superuser Contribution followers and follow option keeps selecting and unselecting itself

Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.

  • Casual Listener
  • Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.
  • MartinT
  • Moderator
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ho sbagliato accoount in cui attivare Premium, come si fa a modificarlo?

PlanPremiumCountryItaliaDeviceIphone 12/MacOs My Question or IssueHo fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato. Come faccio a spostare l'abbonamento sull'account giusto?

  • Visitor
  •   Plan Premium Country Italia Device Iphone 12/MacOs   My Question or Issue Ho fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato....
  • Eni
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
  • 357 Views
  • 1 replies
  • 0 likes

Invited guest signing into Duo

PlanPremium DuoUSA My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into mine, but that doesn’t give him DUO access and prevents me from usi...

  • Visitor
  • Plan Premium Duo USA   My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into min...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium
  • 275 Views
  • 1 replies
  • 0 likes

New phone won't update playlists

I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my playlists created on my previous phone. Need help ple...

  • Visitor
  • I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my pl...
  • noahaarthur
  • Newbie
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Gig Goer
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer...
  • msd_qusyairi
  • Casual Listener
  • 5271 Views
  • 35 replies
  • 7 likes
  • Account
    Other
  • 5271 Views
  • 35 replies
  • 7 likes

Can't find password reset and Gmail associated with account not found

My Question or IssueI just got a free trial for the Premium subscription and I'm trying to log in on another phone. The problem is is that I forgot the password to the Gmail that's associated with my Spotify account. I tried to reset the password, bu...

  • Visitor
  •     My Question or Issue I just got a free trial for the Premium subscription and I'm trying to log in on another phone. The problem is is that I forgot the password to the Gmail that's ...
  • osornios
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 345 Views
  • 1 replies
  • 0 likes

I have signed up for a premium duo account but the app on my phone doesnt s

signed up for premium duo, but my iphone app seems to think i only have the free version. cannot shuffle playlists.

  • Visitor
  • signed up for premium duo, but my iphone app seems to think i only have the free version. cannot shuffle playlists.
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

I don't have a artist account and my music got mixed with another artist? how can i fix this?

Please help me, i do not know what to do. i just want to get an artist account but now i cannot since my music is mixed up with some random artist.

  • Visitor
  • Please help me, i do not know what to do. i just want to get an artist account but now i cannot since my music is mixed up with some random artist.
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 257 Views
  • 1 replies
  • 0 likes

cant log in to Spotify

PlanPremiumCountryUKDeviceiPhone 13 proOperating SystemiOS 17 My Question or IssueI can't log into my spotify which is linked to my google account. Whenever i try it says incorrect username or password. I have tried changing the password or logging i...

  • Visitor
  • Plan Premium Country UK Device iPhone 13 pro Operating System iOS 17   My Question or Issue I can't log into my spotify which is linked to my google account. Whenever i try it says inc...
  • TanyaS
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • Login
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

  • Newbie
  • Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...
  • Elena
  • Moderator
  • 583 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution showing email and password is incorrect.

can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case for my main account.

  • Visitor
  • can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case...
  • Elena
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restoring my Spotify

I have a premium account and have been accessing my Spotify account very well but I now just got a new phone. I moved from my iPhone 7 to an iPhone 11 and I cannot get my Spotify account

  • Visitor
  • I have a premium account and have been accessing my Spotify account very well but I now just got a new phone.  I moved from my iPhone 7 to an iPhone 11 and I cannot get my Spotify account 
  • Maria
  • Moderator
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Missing account

PlanFreeCountryUnited KingdomDeviceAll, including websiteOperating SystemN/A My Question or IssueMy friend has had a free account for a couple of months. However, they were randomly logged out of the app. They had issues logging back in so followed t...

  • Visitor
  •   Plan Free Country United Kingdom Device All, including website Operating System N/A   My Question or Issue My friend has had a free account for a couple of months. However, the...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 281 Views
  • 1 replies
  • 0 likes

No me deja canjear el pin virtual

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

  • Visitor
  • Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes