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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654004 Views

13 replies

4 likes

Account
  • 654004 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734478 Views

18 replies

29 likes

  • 734478 Views
  • 18 replies
  • 29 likes

Superuser Contribution What type of account should kids use who are older than 12

I want to add my daughter who is 13 years old as a user for Premium Family. Since Spotify Kids is intended for Kids of 12 years and under, what type of account should my daught register for since she is being refused a Standard account because she is...

Visitor

I want to add my daughter who is 13 years old as a user for Premium Family. Since Spotify Kids is intended for Kids of 12 years and under, what type of account should my daught register for since she...

Luan

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Como puedo escuchar música al mismo tiempo que otra persona de mi plan fam?

Tengo el plan familiar, pero cuando quiero escuchar musica al mismo tiempo que la otra persona no es posible, uno de los dos tiene que dejar de escuchar musica para que el otro pueda escuchar

Visitor

Tengo el plan familiar, pero cuando quiero escuchar musica al mismo tiempo que la otra persona no es posible, uno de los dos tiene que dejar de escuchar musica para que el otro pueda escuchar

Luan

Spotify Star

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Family member account issues

Plan Premium Country USA Device iPhone X, Windows PC Operating System iOS 16 and Windows 10 My Question or Issue I'm posting this here on behalf of a family member that is on my account. They are experiencing account and password issues. They went to...

Regular

Plan Premium Country USA   Device iPhone X, Windows PC Operating System iOS 16 and Windows 10   My Question or Issue I'm posting this here on behalf of a family member...

Maxim

Spotify Star

688 Views

6 replies

0 likes

Login
  • 688 Views
  • 6 replies
  • 0 likes

My account has been blocked

My account is blocked and i dont know why? I can sign jn anymore and i dont get any reason why. I payed for each subscription for about 6 years nowPlanPremiumCountryNlDeviceEach deviceOperating System My Question or Issuecan somebody tell me what to ...

Visitor

My account is blocked and i dont know why? I can sign jn anymore and i dont get any reason why. I payed for each subscription for about 6 years now Plan Premium Country Nl Device Each device O...

Not applicable

736 Views

4 replies

0 likes

Account
  • 736 Views
  • 4 replies
  • 0 likes

You can only join a family plan every 12 months

PlanFree/PremiumCountryGermanyDeviceAny Operating SystemAny My Question or IssueI am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere April on 8th to be precise. Because of the price increase my 99€ gift card was used...

Visitor

Plan Free/Premium Country Germany Device Any  Operating System Any   My Question or Issue I am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere Ap...

22pwscrt5fhoyi3ijpem

Visitor

2877 Views

4 replies

3 likes

Account
  • 2877 Views
  • 4 replies
  • 3 likes

People can't find my profile 'The Way Records' when searching

People can't find my profile 'The Way Records' when searching, and this is really frustrating and I want to make sure they can find my profile.

Visitor

People can't find my profile 'The Way Records' when searching, and this is really frustrating and I want to make sure they can find my profile.

vivi-

Regular

381 Views

2 replies

0 likes

  • 381 Views
  • 2 replies
  • 0 likes

Superuser Contribution I'm not receiving a password reset mail

I have issues with my other account. I have registered for spotify for podcasters, but can't login anymore, because apparently the password I saved with my browser is wrong. I am however not receiving a password reset mail when i demand one, and I ca...

Visitor

I have issues with my other account. I have registered for spotify for podcasters, but can't login anymore, because apparently the password I saved with my browser is wrong. I am however not receivin...

Vasil

Moderator

541 Views

1 replies

0 likes

Account
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update country or payment method, it says I'm not eligible

When I try to update my payment method it asks me to change country. I do this and then it says I am not eligible for premium and my country location remains unchanged.

Visitor

When I try to update my payment method it asks me to change country. I do this and then it says I am not eligible for premium and my country location remains unchanged.

Yordan

Moderator

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password Reset Due to Suspicious Activity - False Report

PlanPremiumCountryUS My Question or IssueEvery few months or so I get signed out of all devices, then receive an email stating: To protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new pa...

Casual Listener

Plan Premium Country US   My Question or Issue Every few months or so I get signed out of all devices, then receive an email stating:   To protect your Spotify account, we've reset ...

danramarch

Newbie

5350 Views

9 replies

1 likes

Account
  • 5350 Views
  • 9 replies
  • 1 likes

cant add all my liked songs into a playlist

PremiumCountryLithuania My Question or IssueHello, I cant add all of my liked songs into a playlist simply because theres to much songs (12k). I get an error everytime i try to copy them into a playlist. How can I solve this issue?

Visitor

  Premium Country Lithuania       My Question or Issue Hello, I cant add all of my liked songs into a playlist simply because theres to much songs (12k). I get an error ev...

kaworu_bloodpaw

Roadie

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! cannot change region or payment method

I have problems with my UK based credit card, because of that a want to change the spotify account to my Switzerland based credit card.When I try to change my region, the process just breaks and I land on a page, where I can choose between different ...

Casual Listener

I have problems with my UK based credit card, because of that a want to change the spotify account to my Switzerland based credit card. When I try to change my region, the process just breaks and I ...

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

How do I change my login name

I have my account since I was a kid, and my login name (not my username) is kidlike, and I want to change it so I can have the link to my Spotify without that name, if someone know how to change (or the name or the link) please help

Visitor

I have my account since I was a kid, and my login name (not my username) is kidlike, and I want to change it so I can have the link to my Spotify without that name, if someone know how to change (or ...

Maxim

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

can't change country

I moved to Canada and want to pay for premium, I want to connect a local card, but it says that the card does not match the country, and when I try to change the country this field is not active

Visitor

I moved to Canada and want to pay for premium, I want to connect a local card, but it says that the card does not match the country, and when I try to change the country this field is not active

Maxim

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Spotify with alexa

If I get family premium on Spotify, when I connect it to my Amazon Alexa will it be another account part of the family. I have 4 members in my family and 4 Alexa’s so does that mean each Alexa has to have a separate membership or does it all connect ...

Visitor

If I get family premium on Spotify, when I connect it to my Amazon Alexa will it be another account part of the family.  I have 4 members in my family and 4 Alexa’s so does that mean each A...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hesabımı kapamama rağmen hesabim hala aktif

Hesabımı hangi senede kapattığını hatırlamıyorum ama 2020 olabilir. Şimdi ise 2024 ve hesabim hala aktif. Kapatmak için ne yapmalıyım

Visitor

Hesabımı hangi senede kapattığını hatırlamıyorum ama 2020 olabilir. Şimdi ise 2024 ve hesabim hala aktif. Kapatmak için ne yapmalıyım

Ivelina

Moderator

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Why doesn't spotify create an account for my father-in-law

I am setting up an account for my father-in-law who recently moved in with us so he can join our plan.

Visitor

I am setting up an account for my father-in-law who recently moved in with us so he can join our plan.

Maxim

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing on all my devices

I have tried playing Spotify on my phone, Playstation, WebApp and Desktop App, and no matter what it keeps pausing after a few seconds. I've cleared the cache, logged out of all accounts and changed my password, and checked my playback history to see...

Casual Listener

I have tried playing Spotify on my phone, Playstation, WebApp and Desktop App, and no matter what it keeps pausing after a few seconds. I've cleared the cache, logged out of all accounts and changed ...

Luan

Spotify Star

802 Views

3 replies

0 likes

  • 802 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to login to Spotify with email id and password

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Eni

Moderator

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Rastrear acesso

Minha conta foi debitada como Curitiba e eu sou de São paulo

Visitor

Minha conta foi debitada como Curitiba e eu sou de São paulo

Bittencourt

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes