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Premium Spotify

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Premium Spotify

Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using the premium. I would like to know what happened, and if its possible get a refund for all these months that "I cancelled". Thank you
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@Ana100988

 

Can you please check if you can find any emails from Spotify Support in your junk/spam folder?

 

MaximSpotify Star
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7 Replies

@Ana100988

 

You need to contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out.

 

osorniosSpotify Star
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I have sent them 2 message and never heard back. ๐Ÿ˜ž

@Ana100988

 

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

MaximSpotify Star
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No, no emails at all
Marked as solution

 

@Ana100988

 

Can you please check if you can find any emails from Spotify Support in your junk/spam folder?

 

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

@Ana100988

 

Try through Twitter, you can tweet @SpotifyCares

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks guys! It was on my junk! For some reason they never got my subscription.. ๐Ÿ˜ž and I deleted the email of cancelation because it was ages ago. Im sure I cancelled it, because all my downloaded music went back to a free version. ๐Ÿ˜ž

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