Premium Spotify

[Ana100988]

Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using the premium. I would like to know what happened, and if its possible get a refund for all these months that "I cancelled". Thank you

[osornios]

@Ana100988

You need to contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

[Ana100988]

I have sent them 2 message and never heard back. 😞

[Maxim]

@Ana100988

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

[Ana100988]

No, no emails at all

[Maxim · Accepted solution]

@Ana100988

Can you please check if you can find any emails from Spotify Support in your junk/spam folder?

[osornios]

@Ana100988

Try through Twitter, you can tweet @SpotifyCares

[Ana100988]

Thanks guys! It was on my junk! For some reason they never got my subscription.. 😞 and I deleted the email of cancelation because it was ages ago. Im sure I cancelled it, because all my downloaded music went back to a free version. 😞