Premium code disappeared after having changed creditcard

[ankhansen]

Hi

I went from Spotify Unlimited to Premium subscriber around april 18th. I bought a Sonos device, and got 6 months free Spotify Premium coupon code along. 

At that time I entered the coupon code, and was receiving Spotify Premium as I should. Using the six months this should last to around mid-november. 

I just received a new creditcard lately, and Spotify notified me to change the credit card informations. After I had changed the card, Spotify has started withdrawing 99 dkk per month for my Premium account - even though there should be 4 months left from the coupon.

Where do I turn to to get this solved, and my four months reenabled? 

Best regards

/Anders

[Peter__]

What does it say on your online overview?
https://www.spotify.com/account/overview/

[ankhansen]

It's says i am Premium and will be charged again soon.

Subscription status

Your Spotify Premium subscription will be automatically renewed the 2014-06-27 and charged kr 99,00 every 1 month, unless you cancel your subscription before that time.

[Peter__ · Accepted solution]

Sounds like something weird has happened! I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to check this out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[ankhansen]

Ok, I'll try that.

thanks for fast reply. 🙂

/Anders