Premium for family code not working

[hatenk]

Hi there,

My premium for family code does not work, when I try to redeem the code I get the following message:

"Unfortunately this Premium code does not seem to be valid. Try again or contact customer service."

I also cannot accept the invitation sent to me in my email inbox, the "ACCEPT INVITATION" text is greyed out and is not a hyperlink.

Thanks

[jtraore89]

I'm having the same issue!!

[jockeyshift71]

Same issue here. What gives? Please help SPOTIFY

[paulfamrules]

Same problem! How about posting some help spotify?

[lbwoods24]

I'm having the same problem...has anyone found a solution yet?

[TobiasYoung]

Hey @hatenk, welcome to the community,

First thing is to make sure that you reside at the same adress. Then you can try and send the invite again.

If this does not help I recommending getting in touch with spotify via the contact form on the website. You can also tweet them on twitter @SpotifyCares.

[hhuston3]

I have a question - if I am currently not at my home address when I accept the invitation will it not let me? Even if I live at home?

[laurenluvsmusic]

hey, 

as long as you reside a the home address if you are out and about no worries-it should work 🙂 

[Rini1958]

Yes, Ik have the samen problem.What is there solution?

[ckreature]

I know this was posted in 2016, but now it's December 02, 2017 and I'm experiencing the same problem.  I send an invite to someone I copy and paste it to the code section of their account and it tells me it's not valid.  Can I get some help with this???

[scrunger1]

I just subscribed to the Family Premium service - but the invite code sent out does not work. What should I do? Gavin Boorman