I've gone to the student discount verification page and it says I've been verified. Then it says click here to start using the discount. When I click on it then it takes me back to my account page and the subscription details reflect the $9.99 cost. I haven't gotten any email or directions on how to apply the discount.
Customer service has replied to me emails and to try verifying it again. The problem is not getting verification, the problem is making it so when I go to enter payment information, it displays the cost as $4.99.