Problem trying to suscribe to Premium...

[Antonio_G_S_]

Hi,

I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens...

If I try to pay trough PayPal the system says I need do enable javascript which is already enabled and I can´t pay either... 😮

Thanks, in advance, for your help!

Antonio

[Merik]

Hey @Antonio_G_S_, welcome to the community!

What country are you located in and what country is listed on your account overview? Once I have that information, I'll provide some steps that should work.

[Antonio_G_S_]

Wow, thanks for that quick reply! 🙂

I am located and listed in Spain. 

Thanks!

[Merik]

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@Antonio_G_S_ wrote:

Wow, thanks for that quick reply! 🙂

I am located and listed in Spain. 

Thanks!

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No problem! 🙂

First, clear your Internet browser's cache and cookies, then try subscribing by going to https://www.spotify.com/es/purchase/panel/?country=es#__main-pci-credit-card. Let me know how it goes!

[Antonio_G_S_]

l unable... The page doesn´t charge:

And trying to re-do the other proccess and I get the same error... 😮

[Merik · Accepted solution]

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@Antonio_G_S_ wrote:

l unable... The page doesn´t charge:

And trying to re-do the other proccess and I get the same error... 😮

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@Antonio_G_S_ That's definitely interesting. Can you try using a different web browser and/or network?

[Antonio_G_S_]

Tried with Firefox... Same happens!

BUT, I tried with Explorer and it worked! 🙂

Thank you very much! 

[Merik · Accepted solution]

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@Antonio_G_S_ wrote:

Tried with Firefox... Same happens!

BUT, I tried with Explorer and it worked! 🙂

Thank you very much! 

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@Antonio_G_S_ That's good news! For some notes that I can bring to the team, what web browsers and versions were you using that it wasn't working on?