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Problem with Spotify account

Problem with Spotify account

tanit

Hello!
My Spotify account has been removed (now I'm using a new one) and I want to recover it because I had contacts and lists that I would keep.
I had Unlimited service and, without any authorization, Spotify changed my account to Premium! So I asked for a refund. Obviously, they refunded me the money but, then, they deleted my account. Why? How can I recover my old account? Thank you!

Reply
4 Replies

Joe

Hi. You'll need to use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

tanit

Hi jwylot,

It's horrible, as you said, they answer me this constantly with no option to do anything else:

 

If you have any questions, first you must go to the Community http://community.spotify.com/ where you will receive assistance offered by other users. It can also inform you of any news that may affect the service and share your ideas and provide feedback.

 

Then take a look at the FAQ http://support.spotify.com The FAQs contain solutions to common problems and issues and provide guidance on the use of Spotify.

 

We are confident that some of these pathways may help you in solving your question. Remember, we will keep you updated on any news on Twitter: https://twitter.com/spotifystatus @ Spotifystatus

Joe

yeah. just reply to that 🙂

tanit

Ok! Thanks 😉

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