Problem with log in

[Anna766]

Hi! 

When I should log in it comes up that I already have an account. I press log in and not create a new account. Can you help med?

[Tom · Accepted solution]

Hello @Anna766,

Welcome to the community!

Sorry to hear you are having issues with your Spotify account.

Are you trying to sign up for a new account?

If you are getting a message saying you already have an account, I recommened resetting the password using the email you are using, then you should be able re-gain access to the account.

Let me know if this helps 🙂

[Anna766]

No, I'm not trying to sign up for a new account. Just log in. I will try a new password. Thak you so much 🙂

[Anna766]

Now it works!

thank you so much and have a great day!

[Tom]

No problem, I am glad I resolved the issue today, if I helped I would apreciate it if you could like my replies :).

Have a great day too!