Profil hacked!!!!

[lolacola12]

Hi there,

at first...I am sorry for my English, I'm not a native speaker.

My Problem: Today I got an Email with the Information that my Emailadress  was changed. I never changed my Email on spotify. Since than I can not log in anymore to my account.

I thought I could change back my Emailadress, but I can't log to my account. Not on spotify and not on the webplayer. Everything is denied.

Iam a bit scared, because iam a premium user and this means that my creditcard is listed on my account. What can I do? Is anybody here who could help me?

I wrote also an Email to Spotify Germany (my country) but they told me, it could take a time until they going to reply....

What can I do?

Thank you very much for your help.

[OviiiOne]

Hello and welcome to the Spotify Community!

Don't worry, let me help you, first of all, as your email was changed, if you contacted Spotify via the contact form, they'll contact you to the new email on your account, I suggest you to contact with Spotify Consumer Support filling this anonymous contact form, you'll need to submit an email and provide some proofs that proves that you're the account owner. 

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[lolacola12]

Hey,

thank you very much for your fast replay. I did like you recommend but I
got an reply that I should check the community firt and after that I can go
to the "most asked question"section. There was no Information that someone
will contact me soon. Is there something else I could do?
Best regards,
Marta

[OviiiOne]

Yes, you should reply to the email you received even if it's from no-reply

[Carlosaf]

Hi there!
I have the same problem, but, when filling the form you suggested (Alejandro Oviedo), Spotify answers that it will reply as soon as possible to my 'new' email. It means thar you guys will senda a message to the hacker and not to me.

What can I do?

Thanks

[lolacola12]

Hi
I wrote my problem to many different supports and contact formula. It one
of them I could write an other email address. I hope this will work out.

Did you also received an email that your regular email address was changed?
What was the email? Maybe it's the same person?