Spotify Family not working!!

[user-removed]

Hi,

I sent this question to support last week, but it remains silent there. Maybe there is someone here who can help?

I have a premium acount, bought a family package and sent an invitation to my daughter (she has a free acount now). 

When she accepts the invitation and cash it online I get the message: 'For some reason, the code can not be accepted. This could be because you are already Premium subscriber. It can also be a technical problem. Make sure you have entered the code correctly and contact our customer service team if the problem persists'. I tried everything several times, but can't solve the problem.

Can you help me with this?

All the best,

Jeroen

[OviiiOne]

If you contacted support you received an automated mail, isn't it?

Check your spam box, if you find it, reply to it (even if it's from no reply).

[MattSuda]

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

Otherwise, if you didn't get an email, do you have an 8 digit case number?

I can ask support to read your thread and help you if you want me to.

[user-removed]

Thanks! I'll reply and see if I get any answers then...

[MattSuda]

You're welcome 

[urrbano_99]

Hey have you found your solution the same thing keeps happening to me!!

[manicmom5]

me too.  My family account has my daughter as the "head of the family".  No matter how many times I accept invitation on my email, I can not set up an account.  "invitation pending" is all I ever get.  SO FRUSTRATING