Spotify Support

[James7th]

How long does it take to get a reply and a fix?

I had a free trail which ended on the 31st but I agreed to renew to the premium service and this is why £9.99 has left my acccount.

However, i now only have a FREE service and no play list.

Tech and internet companies are great until it goes wrong and you cant call them.

What can i do to speed this process up!

[Jordi]

Hey there,

Spotify normally response within 24-48 hours. Have you replied to the automated e-mail? If not, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[gabbyevans8]

My daughter has the same paid on friday and is still on free music I emailed still waiting to here back

[Peter__]

@James7th - Do you have an email receipt which has your username in it?

[James7th]

No Email!

[James7th]

@Peter I know my username but i do not have an email receipt.

[Greg]

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@James7th wrote:

@Peter I know my username but i do not have an email receipt.

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I've done some detective work and located your Case. It's with the right team and is currently in a queue. It normally takes less than 24 hours to get a response, so you should have one by tomorrow.  

[James7th]

Thanks Pete 🙂

Keep up the good work.

[James7th]

I still seem to be waiting and im still on a free not premium subscription.

I have checked my bank account and the money went out on the 01/10/2014 and my account defaulted back to Free on the 4th or 5th??

[James7th]

48hours now and i have still not had my problem resolved.

Think im going to move over to a different service!!!!

[Jordi]

Hmm. @Jason can you take a look at this?

[Jason]

Hey @James7th

Apologies for the delay! I've got one of the team to take a look at things for you now.

Keep an eye on that inbox 😉

[James7th]

Jason i had the email and ive replied but im still on free.

[Jason]

No fear, we're on top of things now and a reply should be your way now. We'll keep tabs on things. 🙂