Spotify doesn't work on Cellular Data on Android

[Saayansh]

Plan

Free

Country

India

Device

Motorola X4

Operating System

Android 9 Pie

My Question or Issue

Since almost a month now, whenever I use my Spotify on Cellular Data, It doesn't seem to work. It shows, "No internet connection available." However, on WiFi, it absolutely works fine. Also, it's just the issue with Spotify. Every other app works just fine. I hope you see and can help me ASAP. 

[Ivan]

Hey there @Saayansh, 

Thanks for searching for the answer you need here! 
 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your device. 

Check out this help page in order to find the steps for clean reinstall on the affected device. If it doesn’t do the trick, we’ll provide you with further help. 
 

Hope this helps. Let us know how it goes. 

[u-29y5n272_rg]

Didn't work tried everything ;( please help

[Alex]

Hi @u-29y5n272_rg,

Sorry to hear your having this issue.

Could you tell us a bit more about the troubleshooting you've done so far?

Sharing your device make, model and OS version would also be helpful.

We'll be on the lookout for your reply.

Thanks.

[Donvfisher]

I have done multiple clean reinstalls. I have done a factory reset of the phone. Problem persists. I have to go to phone settings , open the app and "delete storage" to get it to work. That fixes it until the next time I try to open the app. Please help. Everything else works on phone. Motog6.

[CarlosE]

Hi @Donvfisher,

Thanks for reaching out.

Can you try logging in to a different mobile device and let us know if the issue persists? Also, try logging in to a different account, like a friend's or relative's, on your phone and let us know if there's any difference. This would help us determine if this is an account or device related issue.

Keep us posted. We'll be on the lookout.

[Donvfisher]

A friend was able to login ok on my phone.
To be clear, when I get the "no internet" message I can go into the app
settings and "delete storage". After doing that it will let me log in and
it works great. But when I leave the Spotify app and then try to reopen
later it doesn't work. I have to go through the whole process again to get
it to work. The phone is my only device at home. Tomorrow I will go
somewhere and try a desktop or laptop.
Thanks for your help.

[CarlosE]

Hey @Donvfisher,

Thanks for your reply.

While logged in to your friend's account, try closing the app and opening it again to see if you can replicate the issue with that account.

Additionally, can you confirm if that only happens when using mobile data? Does it work properly when using a WiFi network?

If possible, try it on another phone to see if the issue persists. We'd like to narrow down the possible cause of the issue and check if this is rather network-related.

We'll keep an eye out for your reply.

[Donvfisher]

I don't know what changed but today Spotify is working! If the problems
recur I'll let you know.
Thanks for helping!

[CarlosE]

Hey @Donvfisher,

Thanks for keeping us posted.

We're glad to know that it was sorted out!

If you have questions or need a hand with anything else, we're always a post away.

Have a great weekend 🙂

[Donvfisher]

I bought a new phone but continue to have problems with Spotify. I'll get
"no internet" or it's just frozen. Sometimes it will load after 5 or 10
minutes but other times I'll have to go to the phone settings and delete
data. I rarely use Wi-Fi but seems to behave the same way.
Thanks for your help.

[Novy]

Hi @Donvfisher, 

Thanks for your message. We're sorry to hear that you're still experiencing this issue. 

Just to confirm, were you able to test this with a computer? 

Also, could you let us know the exact OS version on your phone and the Spotify version you're currently running? 

We'll be on the lookout. 

[Donvfisher]

Spotify version: 8.6.30.889
Android 10
Moto G7 plus
I don't have access to a computer at home, but I will see if I can get to
one elsewhere.

[xQtie]

Its literally the same for me, on my pc it works completely fine ,but on my phone on wifi connection the app says no internet connection, on mobile data works completely fine.

[Yordan]

Hey @xQtie!

Check if the app's allowed to access your Wifi network. This can be done in your phone's settings > Apps > Spotify. If it's already enabled, try clearing the app's cache and data, or reinstalling it by following these steps to see if that would do the trick.

Keep us posted!

[knmfstan]

Hi! I'm facing this problem as well. Cleared cache, cleared data, rsstared my phone and even reinstalled the app. It still only works under wifi condition and not on mobile data.

[AndresM]

Hey @knmfstan,

Thanks for posting on the Community and welcome. 

Could you tell us if this happened after installing any recent update on your phone?

Changing tunes, let us know if the issue persists when logging in with a different device. 

Lastly, tell us if other steaming services are working fine with your mobile data (if possible). 

We'll stay tuned. 

[Moiiiii]

Hi! I'm facing the same problem. I've reinstalled, cleared cache, cleared data and also restarted my phone.  It still works with only WiFi and not cellular data.

[Vasil]

Hey @Moiiiii!

As @AndresM has mentioned, could you check if the issue persists when logging in with a different device?
We'd also like to know if this is account specific, so could you either have anyone else log themselves into your Spotify app or could you create a free account for testing purposes and see if anything changes?

We'll be on the lookout for your response 🙂
Thanks!

[bUBUU]

Do you still have the problem