Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Student Account Charged

Student Account Charged

So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I'm a "free" user.

 

I tried to contact Spotify support and they haven't answered in five days (I already replied to the noreply saying I need help). 

 

I'd rather not goto the bank and reverse this, but I'm so over this bs.

Reply
17 Replies

Hey there! What's your case #? 



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Case #: 03014543

i have same problem did they ever help you out?

No. I'm about to reverse the payment. This is by far the worst customer support I've ever experienced. 

Hey! I have the same issue today. I was charged 3 times. How would you reverse pay from the bank? And you're right this is the worst customer serivice ever. They didn't even have my college so I couldn't get the student preimum 

You will have to goto your bank locally or call them.

hey guys - I pinged the community moderators here. Hopefully, we cna hear something back soon for you. 



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Thanks, I just can't believe it's taking this long as a paying customer.

Reversing payment by end of business day if no response. This is absurd. 

It's a shame how horrible and slow this customer support it. 10/10 not going to resubscribe

# 03054937

i have the exact same issue. i've been charged twice now without service.

Same with me today, still haven't replyed after about 5 hours

HELLO? Is this real life or is this by far the worst company I've ever dealt with?

Hey guys!

Thanks for posting on the Spotify Community.

Checking in on your cases, it looks as though our CS advisors have reached back to you via email. Let us know if there's any further issue. We'll be here to help 🙂

Thanks!

Yea they told me to pay AGAIN. no thanks

Hey again

So I tried to use a different browser this time instead of Google Chrome,
(I used Internet Explorer) but it seems that its done the exact same thing.
It hasn't told me that it has taken a payment, and also hasn't given me
premium yet (although this is only an hour after I've tried) With the
browser, after my debt details are put in it takes me here
http://i.imgur.com/hLpVt4l.png where if I press continue it turns into a
spinning icon and then goes back to normal and does nothing, and doesn't
tell me anything has happened. I also made sure I only did this once so
there should be only one temporary payment, since last time I tried a few
times since I didn't know what was happening.

I don't really know what to do anymore, although I think a friend of mine
recommended that I should transfer my details to another account and
activate it there.

Any help would be appreciated.

Regards

Brandon

I just had this same thing happen to me. Very dissapointing. I sent in a form. When can I expect to hear back? 

Suggested posts