Help Wizard

Step 1


Subscription Issue

Subscription Issue






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I was charged my monthly Spotify subscription  on March 30th, however, today I received an email stating my account was downgraded to free subscription.


3 Replies

hi @povalle56 


Sorry to hear of what you receive. Please kindly double check your subscription here in this link.


Let me know if yours is currently free or premium.

Hi Daniel I was supposed to be premium.


Hey there @povalle56!


Thanks for reaching out, we'll gladly help you further.


If your payment has gone though but your account is still on free you can take a look at this page and follow the instructions there.


If you're not able to solve this with the help of the Spotify Answer, can you let us know what payment method you're using and check your payment's status on your statement?


We'll be happy to investigate this further 🙂


Keep us in the loop and let us know if have any other questions.

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