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alabya · 2018-08-27

Hi, I love Spotify but I have a serious problem currently. When I'm online I downloaded my all songs and then I turned off the internet connection. When I'm off-line mode the songs disappear and never play. Please help me, it is the same with my mobile phone and my Laptop. Thank you in advance.

Jose_M · 2018-08-27

Hi @alabya!

I’d recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstall and avoiding any cache-clearing apps.

Hope this helps! Let me know how you get on 🙂

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Jose_M · 2018-08-27

Hi @alabya!

I’d recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstall and avoiding any cache-clearing apps.

Hope this helps! Let me know how you get on 🙂

Jose_MSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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