This track is unavailable, if you have the file on your computer you can import it

[Thekasbahas]

I have the Unlimited version. When i try to play one album the program start scrolling all the songs one by one and when it finish the message appears (This track is unavailable, if you have the file on your computer you can import it). Note that none of the songs on my album / playlist are "grey",  and they seem to be all available. I tried all my playlist with hundreds of songs from different albums but none of them is playing music.

here there are some random spotify URI i copied from different playlist.

spotify:track:2LtGxinKW0WOZuUtLCPpgS

spotify:track:6kicsnoSgwTPWYPlxTDB2t

spotify:track:17YuXw2ScwLLL1sUrRKhoW

i need quick answers since im using the program in my restaurant

regards.

[Dreadlord]

Hello @Thekasbahas,

Can you please provide us with the following information ?

• Spotify app version
• Account type (Free/Premium)
• Device and operating system (e.g. MacBook Air, 10.10 OSX)

Meanwhile if you are running Windows 10, you can check this thread.

[Thekasbahas]

***UPDATE*** 

i've tried with another account and it doesn't work, so i think is something with the software. from play.spotify.com it works !!!

let me know

regards

[Thekasbahas]

app version 1,0,13,108,gcd94e7db

Unlimited

windows 8.1

regards

[Thekasbahas]

This track is unavailable, if you have the file on your computer you can import it.

The software is scrolling all the songs without playing any of them. when it finishes this message compare.

We have the same version i sent you last time, same account type (unlimited) and same operating system 

waiting for feedback

thekasbahas

[Dreadlord · Accepted solution]

Hello @Thekasbahas,

Most of the time the issue is caused by the playback device. You can check if there are any devices available. Open CMD and execute the following command : 

control mmsys.cpl sounds

Set one of the devices as default ( or change the current one ) , then restart Spotify and see if it works.

[saniol]

Have the same ANNOYING issue. Please help.

Unlimited premium
v: 1.0.21.143.g76c19bcd
Macbook with OS X 10.10.5

[halilk]

I have the same annoying issue and there is no solution anywhere. Please fix this!
Spotify Version: 1.0.21.143.g76c19bcd
OS: Windows 7 64 bit
Subscription: Spotify Premium

[jammerallen]

Hi all.

Glad it's not just me with this issue too. I noticed it yesterday and hoped a good old fashioned reinstall and reboot would help but no luck unfortunately. Strangely enough is that Spotify Premium is working fine on my Android phone but not on my PC so must be a settings issue somewhere? Please help otherwise I'm wasting my subscription fee!

[von_hayek]

Any updates, I´m experimenting exactly the same issue

[dtillman]

Getting the same issue - I'm able to play songs from a playlist I've listened to within the last week, but if I try to play any other song I'm getting the message 'This song is not available..."

Spotify Premium

Windows 7 64 bit

Spotify version 1.0.24.104.g92a22684

[puke]

Same issue, tracks don't work in the spotify client "This track is not available. If you have the file on your computer you can import it."

But they work fine on spotify web. Really annoying! Wonder if Google Music have similar issues or if it is worth switching music service.

[mehtafrom]

ame issue, tracks don't work in the spotify client "This track is not available. If you have the file on your computer you can import it.

i have same problem

[mdannenberg1]

ame

[gemalie]

Same issue. 

• 1.0.26.132.ga4e3ccee
• Premium
• Windows 7 Enterprise 64-bit

[Dreadlord]

Hello folks,

Is possible to reproduce the issue while logging is on? Here is how to do so:

1. Exit Spotify ( File > Exit )
2. Open up CMD and execute the following command:

   %AppData%\Spotify\Spotify.exe --log-file=C:\Users\YourUSER\Desktop\Spotify.log

3. When the issue is triggered, wait 5-10 seconds and exit Spotify ( File > Exit )
4. Now you can find the log file into your Desktop ( Spotify.log )
5. Attach the log here

Thank you!

*Make sure to adjust YourUSER accordingly!

[Haragoth]

I'm having the same issue, I've been having it for two days now and its getting a little annoying, I'm paying premium, so please fix this ASAP. I tried to run the command on cmd and it didn't work. 

[brainiak005]

Dreadlord, I'm having similar issues and can give some more insight into some things I've noticed.

First, I'm running Windows 7 and Spotify version 1.0.26.132.ga4e3ccee for the installation that's having issues. I've installed Spotify on Linux on the same laptop, and that installation works perfectly fine. Similarly, the Web Player (both on Windows and Linux)  also works perfectly fine.

Next, I ran the command to enable logging and got meaningful output, it seems that this line in the log is most helpful:

05:36:11.498 E [audio_decompressor_process.cpp:430] playbackError: playback_error_audio_driver (12)

I have the full log available, is there any information I should take out before posting it?

Thanks!

[rtexra]

i've just entered in my folder on app data and deleted my user's folder, then it works

C:\Users\(my PC User)\AppData\Roaming\Spotify\Users\(My spotify user this folder i've deleted)

[darrentn]

i got same problem.

-version = 1.0.28.87.g8f9312a4
-Account = Free
-Device= OS X el capitan 10.11.4