Unable to apply gift card because "I've got a premium account"

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Unable to apply gift card because "I've got a premium account"

Newbie

Hi

 

I've got an in-store receipt with a code, it is valid, but I've been unable to add it to my acount. I get the following error message:

 

"Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code"

 

Yes I've got a premium subscription, but i was under the impression that I could extend my subscription period. Will I be able to use this code or was it 90 usd wasted?

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Re: Unable to apply gift card because "I've got a premium account"

Community Legend

Hello and welcome to the community 🙂

well the 90 usd aren't wasted. I made the same one month ago 2 times. i am paying through "Klarna" and i redeemed a 3-month card (which i won) and a 1 month card (which i bought) and it worked perfectly. can you please contact the support by using this contact form? Please check your email afterwards and be sure to reply to the automated e-mail even if it says "noreply". also check your spam-box when done and remember that it's weekend so it can take a little bit longer before you get an answer ;).

 

good luck!

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

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4 Replies
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Solution!

Re: Unable to apply gift card because "I've got a premium account"

Community Legend

Hello and welcome to the community 🙂

well the 90 usd aren't wasted. I made the same one month ago 2 times. i am paying through "Klarna" and i redeemed a 3-month card (which i won) and a 1 month card (which i bought) and it worked perfectly. can you please contact the support by using this contact form? Please check your email afterwards and be sure to reply to the automated e-mail even if it says "noreply". also check your spam-box when done and remember that it's weekend so it can take a little bit longer before you get an answer ;).

 

good luck!

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

View solution in original post

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Re: Unable to apply gift card because "I've got a premium account"

Community Legend
How do you pay for your premium subscription?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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my gift card dilemma

Visitor

I was gifted a spotify gift card for christmas. In efforts of trying to scratch off the pin number I scratched off the whole thing making it unclear and un-readable. Is there anything I can do to redeem the money on the gift card? It says I can find a the premium code from your in-store receipt. Where is the the premium code from your in-store receipt??? 

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Re: my gift card dilemma

Moderator
Moderator

Hey there @lcruz0927,

 

Sorry to hear the PIN was damaged.

 

In this case we'd recommend you to turn to support for help. Make sure you keep you receipt and card.

 

Have a good day!

PetyaModerator
 
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