Unable to apply gift card because "I've got a premium account"

[ih8myself]

Hi

I've got an in-store receipt with a code, it is valid, but I've been unable to add it to my acount. I get the following error message:

"Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code"

Yes I've got a premium subscription, but i was under the impression that I could extend my subscription period. Will I be able to use this code or was it 90 usd wasted?

[Amarro · Accepted solution]

Hello and welcome to the community 🙂

well the 90 usd aren't wasted. I made the same one month ago 2 times. i am paying through "Klarna" and i redeemed a 3-month card (which i won) and a 1 month card (which i bought) and it worked perfectly. can you please contact the support by using this contact form? Please check your email afterwards and be sure to reply to the automated e-mail even if it says "noreply". also check your spam-box when done and remember that it's weekend so it can take a little bit longer before you get an answer ;).

good luck!

[Peter__]

How do you pay for your premium subscription?

[lcruz0927]

I was gifted a spotify gift card for christmas. In efforts of trying to scratch off the pin number I scratched off the whole thing making it unclear and un-readable. Is there anything I can do to redeem the money on the gift card? It says I can find a the premium code from your in-store receipt. Where is the the premium code from your in-store receipt??? 

[Petya]

Hey there @lcruz0927,

Sorry to hear the PIN was damaged.

In this case we'd recommend you to turn to support for help. Make sure you keep you receipt and card.

Have a good day!

[wombley]

I had the same "cannot be combined with a Premium code" issue because I was paying using Paypal - changing my existing payment method to a card and trying again fixed things.