Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
Scotland
Device
PC
Operating System
Windows 10
My Question or Issue
Hi, I tried logging onto my account (username "gorun") recently but couldn't. Assuming I'd just forgotten my password I tried to reset it but upon trying I was told my account name isn't associated with a spotify account.
Now I know the account gorun still exists, I had my friend log on to check for me and he showed me a screenshot of my account page (See Attached). I also checked in my App Data file and the account gorun is in there too.
So I am requesting assistance in accessing my account as I have a private playlist on there I'd really like to access.
I have no idea what e-mail is associated with said account as it was years ago I made it, safe to say I've tried every one I can think of.
Thanks
Solved! Go to Solution.
OK. Now it's proven that it is the right username. Chat with @SpotifyCares to regain access to your account.
Are you sure that "gorun" is your username? Can you send a link of any of your public playlist if you have? Let me take a look.
I'm very sure gorun is my account name, logging in with it worked fine for the past few years.
I don't have any public playlists but you can find the account by searching "spotify:user:gorun". That's how my friend provided me with the picture.
I tried searching for it but I couldn't find your account.
Have you ever tried logging in to an android phone?
That's very odd, I just tried searching it there and got this
Weird that we're both getting different results.
I used to log in on my android phone but I don't have any cable to connect it to my PC.
Here's a picture of the gorun account listed in the spotify data from this PC though.
OK. Now it's proven that it is the right username. Chat with @SpotifyCares to regain access to your account.
Thanks for your help dude, you a good guy.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…