Help Wizard

Step 1


account doesnt exist anymore

account doesnt exist anymore

so i got a spotify premium trial for 30 days and cancelled before the 30 days ended so i didnt get charged, but it still charged me anyway. i disputed and got my money back, but now ehenver i try to sign into my accound it won't let me anymore, giving me the "invalid username/password". when i click "forgot password" and put in my email, it says that it is not connected to a spotify account

1 Reply

Hi there!


If you dispute with your bank versus reach out to Spotify to handle, your account is essentially blocked. 


Sorry for the inconveinence. You're welcome to reach out to Support to enquire more: 


They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

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