Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 381866 Views
  • 918 replies
  • 107 likes
  • Account
  • 381866 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166184 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166184 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 96888 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 96888 Views
  • 68 replies
  • 10 likes

Hacked

Hola me acabo de dar cuenta que me hackearon. Me meti a mi cuanta hace unos minutos y habia una playlist y canciones nuevas descargadas que yo nunca hize. Y lugo habia otro "device" conectado.Ya cambie mi contraseña, pero quiero saber si se puede ras...

  • Newbie
  • Hola me acabo de dar cuenta que me hackearon. Me meti a mi cuanta hace unos minutos y habia una playlist y canciones nuevas descargadas que yo nunca hize. Y lugo habia otro "device" conectado. Ya ca...
  • marinhogc
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 200 Views
  • 1 replies
  • 0 likes

Kicked out from all Spotify platforms (Web, Mobile, App)

Hi! I've had my account for about three years now, and I've had no issues whatsoever until today. First, I had received an email that my Spotify premium had ended - and at that same moment, I was logged out of Spotify (web app) and soon after when tr...

  • Newbie
  • Hi!    I've had my account for about three years now, and I've had no issues whatsoever until today. First, I had received an email that my Spotify premium had ended - and at that same mo...
  • 141 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 141 Views
  • 0 replies
  • 0 likes

7-day Free Trial Premium

I just made this new account now and normally you will get a 7-day free trial premium but nothing pops out. It says that I must avail and pay it on premium. When I connected my facebook account it worked at first, but when I used my gmail account, th...

  • Newbie
  • I just made this new account now and normally you will get a 7-day free trial premium but nothing pops out. It says that I must avail and pay it on premium. When I connected my facebook account it wo...
  • lazay10122
  • Newbie
  • 3182 Views
  • 2 replies
  • 0 likes
  • Premium
  • 3182 Views
  • 2 replies
  • 0 likes

Cannot log into my Spotify account without Facebook.

I’m having an issue logging into my account with Facebook the error message is that the account can not be found. I have had this premium account for now 8 years and I’m not sure how to even recover my music. Someone from spotify support please help.

  • Visitor
  • I’m having an issue logging into my account with Facebook the error message is that the account can not be found. I have had this premium account for now 8 years and I’m not sure how to even recover ...
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 125 Views
  • 0 replies
  • 0 likes

Problema al mover a micro SD

Moví la aplicación a la tarjeta micro SD pues el almacenamiento interno estaba saturado. El problema es que ahora me pide iniciar sesión cada vez que abro la aplicación, además de borrarse toda la música descargada.Ya reinstalé la aplicación pero no ...

  • Newbie
  • Moví la aplicación a la tarjeta micro SD pues el almacenamiento interno estaba saturado. El problema es que ahora me pide iniciar sesión cada vez que abro la aplicación, además de borrarse toda la mú...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Não recebi e-mail

Olá, quero encerrar a minha conta para criar outra usando um e-mail diferente. Segui o processo de cancelamento da conta, porém não recebi o e-mail de confirmação do cancelamento, aguardo uma resposta.

  • Casual Listener
  • Olá, quero encerrar a minha conta para criar outra usando um e-mail diferente. Segui o processo de cancelamento da conta, porém não recebi o e-mail de confirmação do cancelamento, aguardo uma respost...
  • Juliana2025
  • Casual Listener
  • 823 Views
  • 4 replies
  • 0 likes
  • 823 Views
  • 4 replies
  • 0 likes

Account Hacked

This morning I woke up to an email saying "Welcome to Premium for Family." I didn't think much of it at the time till now. I open up Spotify on my iPhone. I was logged out. I attempted the password and it didn't work, so I reset the password. I final...

  • Newbie
  • This morning I woke up to an email saying "Welcome to Premium for Family." I didn't think much of it at the time till now. I open up Spotify on my iPhone. I was logged out. I attempted the password a...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
  • 122 Views
  • 0 replies
  • 0 likes

Crear playlst by ''Artist'' no ''User''

A ver quien me ayuda, soy artista y necesito crear una playlist hecha por mi nombre de artista, no por mi nombre de usuario.Who helps me, I am an artist and I need to create a playlist made by my artist name, not my username.Thanks Guys.

  • Regular
  • A ver quien me ayuda, soy artista y necesito crear una playlist hecha por mi nombre de artista, no por mi nombre de usuario. Who helps me, I am an artist and I need to create a playlist made by my...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Unlimited
  • 140 Views
  • 0 replies
  • 0 likes

Can't Log in with Old Facebook Account

Originally signed up for Spotify with facebook, got Premium, was very happy. Eventually I deleted that facebook account but Spotify was still working perfectly. I made a new facebook and tried to link it to Spotify but couldn't. I logged out and trie...

  • Newbie
  • Originally signed up for Spotify with facebook, got Premium, was very happy. Eventually I deleted that facebook account but Spotify was still working perfectly. I made a new facebook and tried to lin...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Hacked - where to report this?

Hi,This afternoon the following happened:-my playlists were deleted and replaced by playlists with french artists.-i got "press this link to reset your password"-mail by Spotify with in the URL reference to FR instead of NL where I am from.-an iPhone...

  • Visitor
  • Hi, This afternoon the following happened: -my playlists were deleted and replaced by playlists with french artists. -i got "press this link to reset your password"-mail by Spotify with in the URL...
  • 198 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 198 Views
  • 0 replies
  • 0 likes

problem with premium

I got spotify premium, so I can downlpad music but I cant switch between them they ask me to got premium. But I got it I payed for it and i can download music so what can I do?

  • Newbie
  • I got spotify premium, so I can downlpad music but I cant switch between them they ask me to got premium. But I got it I payed for it and i can download music so what can I do?
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Solved!! Cant reset password as new password needs to be confirmed with old "forgotten" password :S

Hello, I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your password (same link you get when you've forgotten your password) ...

  • Visitor
  • Hello,   I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your p...
  • Phorbidden
  • Newbie
  • 607 Views
  • 3 replies
  • 0 likes
  • 607 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify's offer 0.99 for 3months

Hello everyone, i had an offer to pay 0.99 for 3 months but somehow took a big brake off. Anyway, i am back and i've been looking for it the last days, any ideas why i can't find it? Has it ended? Regards,Michael.

  • Casual Listener
  • Hello everyone,   i had an offer to pay 0.99 for 3 months but somehow took a big brake off. Anyway, i am back and i've been looking for it the last days, any ideas why i can't find it? Has it ...
  • SkyFallz
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

email address changed and password recovery

Hi, I am new to the community, I had set up a account few years ago with spotify using my ex-companies email id. I need help to change the email address and change the password. I am unable to log in to my account. I have also forgotten the password....

  • Casual Listener
  • Hi, I am new to the community, I had set up a account few years ago with spotify using my ex-companies email id. I need help to change the email address and change the password. I am u...
  • Gayilluminati
  • Roadie
  • 599 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 599 Views
  • 4 replies
  • 0 likes

Superuser Contribution No puedo dar de alta a mi novio en spotify familiar y vivimos juntos

Hola desde hace unos meses sacaron a mi novio de mi cuenta, y no ha podido reingresar a la cuenta. Vivimos juntos

  • Newbie
  • Hola desde hace unos meses sacaron a mi novio de mi cuenta, y no ha podido reingresar a la cuenta. Vivimos juntos
  • MonicaM_Bogota
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont remember My username or email

I recently restored my phone and now i can't access my account because I can't remember what email and username I used. It would not be a problem if I didn't haven Spotify premium, but now I can't use something that I pay for...

  • Newbie
  • I recently restored my phone and now i can't access my account because I can't remember what email and username I used. It would not be a problem if I didn't haven Spotify premium, but now I can't us...
  • MonicaM_Bogota
  • Roadie
  • 2389 Views
  • 1 replies
  • 0 likes
  • 2389 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 99p

I bough Spotify Premium for 3 months for 99p and when I tried to log into my account a few weeks later it kept saying that the password was wrong. When I tried to reset the pasword, it said there was no account registered with that email. I created a...

  • Visitor
  • I bough Spotify Premium for 3 months for 99p and when I tried to log into my account a few weeks later it kept saying that the password was wrong. When I tried to reset the pasword, it said there was...
  • MonicaM_Bogota
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium
  • 273 Views
  • 1 replies
  • 0 likes

Going in circles with login.

I have been trying to log on to my account avafriedrich@gmail.com. I am currently borrowing my friends account, which I use for my yoga teaching classes, so I desperately need this fixed. I had my password reset through email, something like that, st...

  • Newbie
  • I have been trying to log on to my account avafriedrich@gmail.com. I am currently borrowing my friends account, which I use for my yoga teaching classes, so I desperately need this fixed. I had my pa...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Se desunieron mis cuentas y ahora no me deja volverlas a agregar

Hace algunos meses tenia agregados a mi familia y de repente nadie se podia conectar, al ver mi plan familiar los intente agregar y no me lo permitia. Soporte de spotify borro mi cuenta, creo otra y al intentarlos agregar de nuevo dos de los 4 correo...

  • Newbie
  • Hace algunos meses tenia agregados a mi familia y de repente nadie se podia conectar, al ver mi plan familiar los intente agregar y no me lo permitia. Soporte de spotify borro mi cuenta, creo otra y ...
  • eryraro12
  • Newbie
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Solved!! Export playlist from old account, Import into new account

Hoping for a very simple solution to something I know many have issue with. Since I can't simply change my username (it is a trademarked company name I no longer own and legally need to get away from right away), I need to export my existing playlist...

  • Visitor
  • Hoping for a very simple solution to something I know many have issue with.   Since I can't simply change my username (it is a trademarked company name I no longer own and legally need to get ...
  • RobertGoslingJr
  • Regular
  • 422 Views
  • 3 replies
  • 0 likes
  • Account
  • 422 Views
  • 3 replies
  • 0 likes