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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419389 Views
  • 965 replies
  • 108 likes
  • Account
  • 419389 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185014 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185014 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103101 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103101 Views
  • 69 replies
  • 10 likes

Premium. Contas Misturadas.

Bom dia.ontem o Spotify fez uma atualização e depois disso minha conta ficou misturada a de outro dispositivo de nome GT18552B. Não consigo mais ouvir minhas musica porque o tempo todo esse usuario entra no app dele e altera a musica.duas das minhas ...

  • Newbie
  • Bom dia. ontem o Spotify fez uma atualização e depois disso minha conta ficou misturada a de outro dispositivo de nome GT18552B.   Não consigo mais ouvir minhas musica porque o tempo todo ess...
  • Wilsonmarutani
  • Newbie
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 274 Views
  • 1 replies
  • 0 likes

Wrong Email - Need Help

My dad signed up for premium with the wrong email address (mitch.blackwood@bsu.edu). He cannot login, and needs his email changed to mitch_blackwood@msn.com. If you need any other information, you can email him at the new email address or ask me. Tha...

  • Newbie
  • My dad signed up for premium with the wrong email address (mitch.blackwood@bsu.edu). He cannot login, and needs his email changed to mitch_blackwood@msn.com. If you need any other information, you ca...
  • osornios
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 1 replies
  • 0 likes

No me deja sincronizar mi cuenta de facebook

Hola, buen dia. En mi cuenta de spotify tenia sincronizado mi facebook pero se dejo de sincronizar y ya no me deja me aparece la leyenda "lo sentimos hubo un error temporal", la verdad me gustaria sincronizar a mi cuenta, me podrian ayudar? mi cuenta...

  • Newbie
  • Hola, buen dia.   En mi cuenta de spotify tenia sincronizado mi facebook pero se dejo de sincronizar y ya no me deja me aparece la leyenda "lo sentimos hubo un error temporal", la verdad me gu...
  • osornios
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Can't change old email sync'd w/facebook

This happens, time ago i just syncd my spotify acc with my facebook one, so it just picked up my old email account that was on my facebook information. But few months ago i just changed the email registered on facebook to my current main email accoun...

  • Newbie
  • This happens,   time ago i just syncd my spotify acc with my facebook one, so it just picked up my old email account that was on my facebook information. But few months ago i just changed the ...
  • osornios
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Necesito ayuda

Lo qué pasa es que compre una tarjeta de prepago y entonces ya la puse y todo y dice que ya tengo Spotify premium pero entro a spotify y en la app dice que no tengo, entonces no sé qué hacer, y tampoco sé si lo puse en el tema que es, pero les agrade...

  • Newbie
  • Lo qué pasa es que compre una tarjeta de prepago y entonces ya la puse y todo y dice que ya tengo Spotify premium pero entro a spotify y en la app dice que no tengo, entonces no sé qué hacer, y tampo...
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

use premium abroad

I have a premium account in Europe. Since two years I live abroad (Indonesia). Now my account is suddenly switched from premium to free. I can see that I paid for the service as usual. I needed to switch my account from Dutch to Indonesian. This mean...

  • Newbie
  • I have a premium account in Europe. Since two years I live abroad (Indonesia). Now my account is suddenly switched from premium to free. I can see that I paid for the service as usual. I needed to sw...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Devices list shows device that automatically takes over and changes music playing.

I'm listening on my Mac Pro app via work wifi, and an unknown device is listed in my "Devices" list. While this may be expected on such a widely tapped wifi profile, this device is NOT listed under my Account > Offline Devices. More importantly, I'm ...

  • Casual Listener
  • I'm listening on my Mac Pro app via work wifi, and an unknown device is listed in my "Devices" list. While this may be expected on such a widely tapped wifi profile, this device is NOT&nbsp...
  • osornios
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Country not listed

I cannot log in to spotify. I am not a premium subscriber. What should i do? I tried to change my country in my profile, but the country i'm in is not available. This is sad. :'(

  • Newbie
  • I cannot log in to spotify. I am not a premium subscriber. What should i do? I tried to change my country in my profile, but the country i'm in is not available. This is sad. :'(
  • osornios
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

All of my music was deleted and replaced.

I'm not sure if this is the right forum, and I'll definitely stop paying for my subscription if this isn't figured out soon. Wish I could call or email a tech specialist directly. I was having a hard time logging into spotify on my phone, and when I ...

  • Newbie
  • I'm not sure if this is the right forum, and I'll definitely stop paying for my subscription if this isn't figured out soon. Wish I could call or email a tech specialist directly.  I was having...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I can't log in on spotify, my account doesn't get recognized.

Hi (I tried to log in on my account but my username and password aren't recognized anymore even when I want to reset my password... I do know my username and password because when I try to log in on my mobile I get kicked out from Spotify immediately...

  • Casual Listener
  •   Hi   (I tried to log in on my account but my username and password aren't recognized anymore even when I want to reset my password... I do know my username and password because when I ...
  • manacold
  • Casual Listener
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 249 Views
  • 1 replies
  • 0 likes

Artist profile picture showing on desktop but not on mobile

Hi all,I submitted a new profile picture a couple days ago. It's showing up on the desktop version of spotify, but on mobile it just shows the generic missing photo icon. Any way to fix it?

  • Casual Listener
  • Hi all, I submitted a new profile picture a couple days ago. It's showing up on the desktop version of spotify, but on mobile it just shows the generic missing photo icon. Any way to fix it?
  • jgaglione
  • Casual Listener
  • 16816 Views
  • 9 replies
  • 2 likes
  • Account
  • 16816 Views
  • 9 replies
  • 2 likes

[HELP] My Spotify account is currently being used by someone else

Hello! My Spotify account is currently being used by someone else. I've changed password, but they're still using it, and they refuse to log out of it. Could someone please disconnect all the devices from my account? Thanks! Sincerely Kitttina Edit: ...

  • Newbie
  • Hello!   My Spotify account is currently being used by someone else. I've changed password, but they're still using it, and they refuse to log out of it. Could someone please disconnect...
  • SoulBrother
  • Casual Listener
  • 8312 Views
  • 15 replies
  • 0 likes
  • 8312 Views
  • 15 replies
  • 0 likes

Discovered on removed?

I have noticed that on artists pages the discovered on section has been removed, this is the section that shows what playlists the artists are in. Also the feature which shows cities with most listeners has been removed. Any reasons as to why? Cheers...

  • Newbie
  • I have noticed that on artists pages the discovered on section has been removed, this is the section that shows what playlists the artists are in. Also the feature which shows cities with most listen...
  • vsongs
  • Regular
  • 464 Views
  • 2 replies
  • 5 likes
  • Other
  • 464 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution Account hacked? Family members added without my confirmation

I have premium family account shared with my father and my wife's brother. Today my father said that spotify premium got disabled. I logged in via browser and checked family accounts. I see 4 members are added and my father removed from family accoun...

  • Casual Listener
  • I have premium family account shared with my father and my wife's brother. Today my father said that spotify premium got disabled. I logged in via browser and checked family accounts. I see 4 me...
  • 1290484408
  • Newbie
  • 17500 Views
  • 6 replies
  • 7 likes
  • Account
    Security
  • 17500 Views
  • 6 replies
  • 7 likes

Superuser Contribution Change pic of the playlist "Discover weekly"

The cover of the playlist "Discover weekly" has an old pic taken from old prifile picture in wich there is my ex. I want to know how can i change the cover of the playlist. I changed also the profile pic but it dosen't work. Thanks to everyone

  • Visitor
  • The cover of the playlist "Discover weekly" has an old pic taken from old prifile picture in wich there is my ex. I want to know how can i change the cover of the playlist. I changed also the profile...
  • user-removed
  • Not applicable
  • 572 Views
  • 1 replies
  • 0 likes
  • Account
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Hello! I'm really stressed out cause i've been hacked on my Spotify Account (Not this account) where i'm paying for Premium and I can't acces it! The "hacker" has changed my email and I can seriouesly do nothing about it. I did use contact form thing...

  • Newbie
  • Hello!   I'm really stressed out cause i've been hacked on my Spotify Account (Not this account) where i'm paying for Premium and I can't acces it! The "hacker" has changed my email and I...
  • user-removed
  • Not applicable
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

Hi, i applied for the student discount but changed my mind so i went back. So that it should not of gone through. The thing is i went on my bank account and it said i have be charged twice and the transation went through yet when i go on the accounts...

  • Visitor
  • Hi, i applied for the student discount but changed my mind so i went back. So that it should not of gone through. The thing is i went on my bank account and it said i have be charged twice and the tr...
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot log into my Spotify account username is 2153ug6niabpd3pah5k2xntq.

I cannot log into my Spotify account username is 2153ug6niabpd3pah5k2xntq. I logged out on my phone and cannot login again. If I press forgotten password it does not recognise the username.

  • Newbie
  • I cannot log into my Spotify account username is 2153ug6niabpd3pah5k2xntq. I logged out on my phone and cannot login again. If I press forgotten password it does not recognise the username.
  • user-removed
  • Not applicable
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mail doesn't change to new Email

Hey. A few month ago I changed my Emailadress on Facebook and today I see, that Spotify didn't changed it. There is still my old Adress. But I cant change it in Spotify because it tells me, that I have to change it in Facebook. So now I have two diff...

  • Newbie
  • Hey. A few month ago I changed my Emailadress on Facebook and today I see, that Spotify didn't changed it. There is still my old Adress. But I cant change it in Spotify because it tells me, that I ha...
  • user-removed
  • Not applicable
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Wrong detail for no reason, unable to change!

HiIve noticed that my account details are completely wrong. My date of birth is wrong, no email and i cant change the country!My Spotify account is a Facebook account.The profile edit page directs me to a face personal detail page, but this page didn...

  • Casual Listener
  • Hi Ive noticed that my account details are completely wrong. My date of birth is wrong, no email and i cant change the country! My Spotify account is a Facebook account. The profile edit page dire...
  • user-removed
  • Not applicable
  • 524 Views
  • 7 replies
  • 0 likes
  • 524 Views
  • 7 replies
  • 0 likes