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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80593 Views

9 replies

2 likes

Account
Login
  • 80593 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654553 Views

13 replies

4 likes

Account
  • 654553 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735103 Views

18 replies

29 likes

  • 735103 Views
  • 18 replies
  • 29 likes

How do I get a username?

Hi I created a new Spotify account, until a year ago I had one with a username chosen by me. Why this time in the process of creating the account I was never asked to do this? And where I can set one?

Newbie

Hi I created a new Spotify account, until a year ago I had one with a username chosen by me. Why this time in the process of creating the account I was never asked to do this? And where I can set one?

ThisGuyJake

Regular

4167 Views

1 replies

0 likes

Account
  • 4167 Views
  • 1 replies
  • 0 likes

Listeners problem

Dear Spotifiers i've a problem, listeners in this period has drecreased. I listen from my pc and i has read 2800 listeners, now after a month i see 1968?? Why? From my city was decreased...

Music Fan

Dear Spotifiers 🙂 i've a problem, listeners in this period has drecreased. I listen from my pc and i has read 2800 listeners, now after a month i see 1968?? Why? From my city was decreased... 😞&nbs...

255 Views

0 replies

0 likes

Account
Other
  • 255 Views
  • 0 replies
  • 0 likes

Solved!! NOME DO ADMINISTRADOR DO PLANO FAMILIAR PREMIUM DIVERGENTE

Olá, pessoal!Sou actual ou administrador do meu Plano Familiar, no entanto, em situação de erro sem site, meu nome está errado. Quais os procedimentos para corrigir este erro?

Casual Listener

Olá, pessoal! Sou actual ou administrador do meu Plano Familiar, no entanto, em situação de erro sem site, meu nome está errado. Quais os procedimentos para corrigir este erro?

LeandroGuedes

Newbie

4375 Views

14 replies

0 likes

Account
  • 4375 Views
  • 14 replies
  • 0 likes

Superuser Contribution Account hacked? I'm not Admin of my own Family Premium Account.

Hello! Since a few moments anyone is controlling my Spotify Account. So I'm using Family Premium, but I'm not more the Admin! What happened? What can I do? My Spotify Account is connected with Facebook. Facebook is not hacked yet. Need a quick fix pl...

Newbie

Hello!   Since a few moments anyone is controlling my Spotify Account.   So I'm using Family Premium, but I'm not more the Admin! What happened? What can I do?  My Spotify Account...

SergioDavid

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Cant listen to Music from different Countries

Hi,I have a prenuim account and am grin France but living in the US. I can't access most of the songs available to my friends using Spotify back in France. For Instance I'm trying to listen to Fally Ipupa's latest album "Tokoss". Impossible to have a...

Newbie

Hi, I have a prenuim account and am grin France but living in the US. I can't access most of the songs available to my friends using Spotify back in France. For Instance I'm trying to listen to Fall...

SergioDavid

Roadie

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

using spotify family with facebook account

Hi, i am using Spotify premium family since some month and my son and my daughter are using the same account. Now Spotify send me an email, that it could not be verified that my son is living at the same adress and canceled his premium.Even if i want...

Casual Listener

Hi,   i am using Spotify premium family since some month and my son and my daughter are using the same account.   Now Spotify send me an email, that it could not be verified that my son...

MatseFu

Casual Listener

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Im join application 2 - 3 sc after logout like auto

Please halp me i need to lisen my list , again told ün, im login from pone application and 2 sc leater auto logout please help hm

Casual Listener

Please halp me i need to lisen my list , again told ün, im login from pone application and 2 sc leater auto logout please help hm

Mrtcnsv

Casual Listener

423 Views

3 replies

0 likes

  • 423 Views
  • 3 replies
  • 0 likes

Discovered on removed?

I have noticed that on artists pages the discovered on section has been removed, this is the section that shows what playlists the artists are in. Also the feature which shows cities with most listeners has been removed. Any reasons as to why? Cheers...

Newbie

I have noticed that on artists pages the discovered on section has been removed, this is the section that shows what playlists the artists are in. Also the feature which shows cities with most listen...

vsongs

Regular

646 Views

2 replies

5 likes

Other
  • 646 Views
  • 2 replies
  • 5 likes

Playlists disappeared

Hey!Was about to use spotify on my phone yesterday (Iphone), only to discover the app had somehow been deleted. Dowloaded it again and logged in, and discovered all my playlists were gone!!! Tried logging in and out, and logged in on my computer (win...

Regular

Hey! Was about to use spotify on my phone yesterday (Iphone), only to discover the app had somehow been deleted. Dowloaded it again and logged in, and discovered all my playlists were gone!!! Tried ...

GudveigHaland

Regular

43671 Views

8 replies

8 likes

Account
  • 43671 Views
  • 8 replies
  • 8 likes

My Premium Account Got Hacked!

When I opened the Spotify app on my phone yesterday, it asked for my username and password. When I entered them, it told me it was incorrect. The same thing happened on my PC. I tried resetting my password, but I can't remember the email I used to si...

Visitor

When I opened the Spotify app on my phone yesterday, it asked for my username and password. When I entered them, it told me it was incorrect. The same thing happened on my PC. I tried resetting my pa...

shaf-4

Roadie

244 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 244 Views
  • 1 replies
  • 0 likes

NO PUEDO INICIAR SESION ERROR 408

Holano puedo iniciar sesion en spotify me dice que aparece un mensaje que he estado 14 dias afuera y que revise mi perfil. No he salido del pais y cuando reviso el perfil si me aparece que estoy en Ecuador. Ayuda con esto como lo soluciono, si tengo ...

Newbie

Hola no puedo iniciar sesion en spotify me dice que aparece un mensaje que he estado 14 dias afuera y que revise mi perfil. No he salido del pais y cuando reviso el perfil si me aparece que estoy en...

1854 Views

0 replies

2 likes

  • 1854 Views
  • 0 replies
  • 2 likes

Solved!! Account hacked

Hi,it has been a week since someone entered my account.Despite I've changed my facebook email and password people keep logging in, how is that possible? Yeah I say people, since I see different devices everyday logged in, pausing my music, playing al...

Casual Listener

Hi, it has been a week since someone entered my account. Despite I've changed my facebook email and password people keep logging in, how is that possible? Yeah I say people, since I see different d...

shaf-4

Roadie

965 Views

5 replies

0 likes

  • 965 Views
  • 5 replies
  • 0 likes

Hacker deleted my playlists

Is there anything I can do to get my playlists back?

Newbie

Is there anything I can do to get my playlists back?

CakeNetwork

Community Legend

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of password deletes music

I live in the UK and am in Australia for over several months. I have a free account registered in the UK and after 14 days, my spotify was logged out, requiring a password which I had forgotten. I reset the password, following the instructions in the...

Newbie

I live in the UK and am in Australia for over several months. I have a free account registered in the UK and after 14 days, my spotify was logged out, requiring a password which I had forgotten. I re...

Alfredo

Roadie

211 Views

1 replies

0 likes

Account
Free
Other
  • 211 Views
  • 1 replies
  • 0 likes

Out of the country

I moved from the US to Japan and didn't find out til 14 days later that you can't have Spotify outside the US for more than 14 days and was locked out of my account. So I had to go through the Spotify website and log into settings through there to ch...

Casual Listener

I moved from the US to Japan and didn't find out til 14 days later that you can't have Spotify outside the US for more than 14 days and was locked out of my account. So I had to go through the Spotif...

LaurenTT

Casual Listener

325 Views

2 replies

0 likes

  • 325 Views
  • 2 replies
  • 0 likes

Cant listen to Music from different Countries

I have a sapnish Account and cant listen to many songs from other countries. I've tried changing my Country but it doesnt give me the option to change it. Btw im not living in spain.

Newbie

I have a sapnish Account and cant listen to many songs from other countries. I've tried changing my Country but it doesnt give me the option to change it. Btw im not living in spain.

Maxim

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Being charged for premium full price with student discount

Dear spotify, I have been charged the full price premium, when I am entiteld to student discount?I think this might be due to the renuwal of my student descount was submitted too late.Please advise. Many thanks,

Newbie

Dear spotify,    I have been charged the full price premium, when I am entiteld to student discount? I think this might be due to the renuwal of my student descount was submitted too lat...

Maxim

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Admin Name

A member of my family is marked as the admin of the account (but she doesn't have admin right). How is it possible ? Can I change the displayed name (me instead of her) ?

Newbie

A member of my family is marked as the admin of the account (but she doesn't have admin right). How is it possible ? Can I change the displayed name (me instead of her) ?

user-removed

Not applicable

561 Views

2 replies

0 likes

Account
  • 561 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium account hacked

Hi, I have a premium spotify account which has been hacked. Unfortunately the email associated with that spotify account has also been locked and the recovery email associated with that email is no longer valid. Can staff please help me cancel the pr...

Visitor

Hi,  I have a premium spotify account which has been hacked. Unfortunately the email associated with that spotify account has also been locked and the recovery email associated with that e...

Hondi5150

Newbie

387 Views

2 replies

0 likes

  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Familien Account Admin Problem ?

Ich hab meine Cousin eingeladen mit Spotify Premium zu nutzen, jetzt wird mir angezeit das Sie Admin ist? Ich kann zwar mit meinem Account noch einladen etc. aber wieso wird Sie angezeigt ? Ist das ein Bug.

Casual Listener

Ich hab meine Cousin eingeladen mit Spotify Premium zu nutzen, jetzt wird mir angezeit das Sie Admin ist? Ich kann zwar mit meinem Account noch einladen etc. aber wieso wird Sie angezeigt ? Ist das e...

familyuser

Newbie

1057 Views

4 replies

0 likes

Account
Premium
  • 1057 Views
  • 4 replies
  • 0 likes