Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6590 Views
  • 1 replies
  • 9 likes
  • Security
  • 6590 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473076 Views
  • 978 replies
  • 111 likes
  • Account
  • 473076 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207747 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207747 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118941 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118941 Views
  • 72 replies
  • 12 likes

ik ben mijn e-mail en wachtwoord vergeten

ben mijn e-mail en ww vergeten maar weet wel mijn account naam 

  • Newbie
  • ben mijn e-mail en ww vergeten maar weet wel mijn account naam  
  • 1361 Views
  • 0 replies
  • 1 likes
  • Account
  • 1361 Views
  • 0 replies
  • 1 likes

idee per Altri piani di abbonamento

Ciao a tutti , mi sono appena iscritto e vorrei proporre una idea ( probabilmento non è neanche la zona giusta , chiedo scusa )Sono un utente free con iphone e credo che Spotify sia una App interessante e sia giusto che per avere tutte le funzioni si...

  • Newbie
  • Ciao a tutti ,  mi sono appena iscritto e vorrei proporre una idea ( probabilmento non è neanche la zona giusta , chiedo scusa ) Sono un utente free con iphone  e credo che Spotify sia un...
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 162 Views
  • 0 replies
  • 0 likes

Solved!! Tarjetas de regalo

Los codigos de las tarjetas de regalo funcionan en todo el mundo?

  • Casual Listener
  • Los codigos de las tarjetas de regalo funcionan en todo el mundo?
  • Ramarbert
  • Newbie
  • 2262 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 2262 Views
  • 4 replies
  • 0 likes

Can I use my existing username as my artist name?

Hello, I am looking into becoming an artist on Spotify. My current username is the same as my artist name will that cause any conflict? Will I be able to have an artist account named "bretsil" even though I already have a normal Spotify account named...

Screen Shot 2017-08-27 at 10.18.26 AM.png Screen Shot 2017-08-27 at 10.18.41 AM.png
  • Casual Listener
  • Hello,   I am looking into becoming an artist on Spotify. My current username is the same as my artist name will that cause any conflict? Will I be able to have an artist account named "bretsi...
  • KingOfHelping
  • Roadie
  • 462 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 462 Views
  • 1 replies
  • 0 likes

Cancel Subscription

Hi, i'm coming today because i wanted to cancel my monthly subscription but with this maintenance i'm forced by spotify to wait.. The money withdraw will be today and i'm **bleep**ed because i can't cancel this subscription. What can i do to not get ...

  • Newbie
  • Hi, i'm coming today because i wanted to cancel my monthly subscription but with this maintenance i'm forced by spotify to wait.. The money withdraw will be today and i'm **bleep**ed because i can't ...
  • KingOfHelping
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Just dont use it

I have not been charged since I sign up for it and I don't use it and all of a sudden I see them taking money out of my account. Please refund me my money and cancel my subscription please.

  • Newbie
  • I have not been charged since I sign up for it and I don't use it and all of a sudden I see them taking money out of my account. Please refund me my money and cancel my subscription please.
  • musiccornercv
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Log out everywhere

I think someone else is using my account. How can I log out from all units that are used by my account?

  • Newbie
  • I think someone else is using my account. How can I log out from all units that are used by my account?
  • abbysyp
  • Casual Listener
  • 353 Views
  • 1 replies
  • 0 likes
  • Security
  • 353 Views
  • 1 replies
  • 0 likes

Swindlers!

This stupid app called spotify tried to swindle money out of me.And they got much more then it says.ı get charged 2 times for student premium and ı dont get any **bleep** for 2 days.And none of the **bleep**ing members or workers wont give any **blee...

  • Casual Listener
  • This stupid app called spotify tried to swindle money out of me.And they got much more then it says.ı get  charged 2 times  for student premium and ı dont get any **bleep** for 2 days.And n...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Premium
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices with premium family

We have a Spotify premium familiy account but every time we want to use Spotify on more devices simultaneously the other device stops playing. We use a Macbook, a Windows laptop and android devices. Always with wifi or mobile streaming. Who can help?

  • Newbie
  • We have a Spotify premium familiy account but every time we want to use Spotify on more devices simultaneously the other device stops playing. We use a Macbook, a Windows laptop and android devices. ...
  • monruss
  • Newbie
  • 21168 Views
  • 5 replies
  • 0 likes
  • 21168 Views
  • 5 replies
  • 0 likes

Solved!! Disassociate from Spark New Zealand

Hi, Last month, I changed my Spark New Zealand plan so as to not involve Spotify. However, my Spotify account still says: Your subscription is associated with our partner Spark New Zealand, please refer to Spark New Zealand for questions regarding yo...

  • Regular
  • Hi,   Last month, I changed my Spark New Zealand plan so as to not involve Spotify. However, my Spotify account still says:   Your subscription is associated with our partner Spark New ...
  • caledonianchris
  • Regular
  • 3906 Views
  • 9 replies
  • 0 likes
  • Premium
    Subscription
  • 3906 Views
  • 9 replies
  • 0 likes

Problemi di accesso

Salve non riesco ad accedereHo reimpostato la password ma continua a darmi login non riuscito con il messaggio che posso usare spotify all'estero solo per 14 giorniSono tornata da poco dalla Spagna dove però non l'ho usato

  • Newbie
  • Salve non riesco ad accedere Ho reimpostato la password ma continua a darmi login non riuscito con il messaggio che posso usare spotify all'estero solo per 14 giorni Sono tornata da poco dalla Spag...
  • 534 Views
  • 0 replies
  • 0 likes
  • 534 Views
  • 0 replies
  • 0 likes

When you remove a playlist, does the follower gets a notification?

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

  • Casual Listener
  • I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?
  • chloem
  • Newbie
  • 59339 Views
  • 6 replies
  • 0 likes
  • 59339 Views
  • 6 replies
  • 0 likes

Your playlist/Your Library

How come i have "Your Libraray" and my family has "Your Playlist"? how can i get "Your Library" on theres? Thanks

  • Casual Listener
  • How come i have "Your Libraray" and my family has "Your Playlist"?   how can i get "Your Library" on theres?   Thanks 
  • mcnaryroger
  • Casual Listener
  • 545 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 545 Views
  • 4 replies
  • 0 likes

Cancel download

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! That`s a lot of money that I don´t want to spend this wa...

  • Newbie
  • I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! ...
  • Alex_La
  • Newbie
  • 37551 Views
  • 2 replies
  • 6 likes
  • 37551 Views
  • 2 replies
  • 6 likes

Every title i add to my playlist appears twice in my playlist

Hey community, Every title i add to my playlist appears twice in my playlist - how can i fix this? thank you

  • Regular
  • Hey community,   Every title i add to my playlist appears twice in my playlist - how can i fix this?   thank you 🙂
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 165 Views
  • 0 replies
  • 0 likes

Can't find my band

We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamonds' we appear. Is there anyway to sort this problem...

  • Newbie
  • We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamon...
  • 483 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 483 Views
  • 0 replies
  • 1 likes