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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Vincular mi cuenta de Facebook con otra cuenta

Hola a todos. Resulta que anteriormente utilizaba Spotify con mi cuenta de Facebook, sin embargo por alguna razón creé otra cuenta aparte que se ha vuelto ahora mi cuenta principal y me gustaría vincular ambas cuentas. Ya intenté cerrando mi cuenta d...

Newbie

Hola a todos.   Resulta que anteriormente utilizaba Spotify con mi cuenta de Facebook, sin embargo por alguna razón creé otra cuenta aparte que se ha vuelto ahora mi cuenta principal y me gust...

MattSuda

Spotify Star

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Address and family members

I'm having problems with my Spotify Premium Family. 4 members of my account were disconected from my SPF and they, aparently, aren't able to reconect because of something wrong with the address. As my account is the same as facebook's, i went to my p...

Newbie

I'm having problems with my Spotify Premium Family. 4 members of my account were disconected from my SPF and they, aparently, aren't able to reconect because of something wrong with the address. As m...

Robert_W

Community Legend

466 Views

3 replies

0 likes

  • 466 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline playlist

Here is the problem , when i download all my playlist offline and that i have no connexion , it shows only half of my musics that are offline , i tried at my home :With connexion all my musics appear good and prepared to be listen outside ( picture 1...

Newbie

Here is the problem , when i download all my playlist offline and that i have no connexion , it shows only half of my musics that are offline , i tried at my home : With connexion all my musics appe...

JuanCamilo

Roadie

256 Views

2 replies

0 likes

  • 256 Views
  • 2 replies
  • 0 likes

Ben altijd aangemeld via Facebook, maar moet nu direct kunnen inloggen.

Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden dan dus niet herkent. Hoe moet ik nu inloggen?

Casual Listener

Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden d...

Lex56

Casual Listener

330 Views

2 replies

0 likes

  • 330 Views
  • 2 replies
  • 0 likes

Urgent help needed re lost playlist 3 hours before party

Help.. I've just upgraded to premium so as not to get ads and lost all the playlists I had created with the free version. I NEED them now!! Help

Regular

Help.. I've just upgraded to premium so as not to get ads and lost all the playlists I had created with the free version.  I NEED them now!! Help

Maxim

Spotify Star

600 Views

8 replies

0 likes

Account
Other
Premium
Subscription
  • 600 Views
  • 8 replies
  • 0 likes

Superuser Contribution Public playlists just work random

When I make playlists public only a part is showing in my public playlist. The other way around also. So if I make a playlist private, some still show up in my public playlist. This occurs un Windows, Android and IOS as well. This is very annoing. Pl...

Visitor

When I make playlists public only a part is showing in my public playlist. The other way around also. So if I make a playlist private, some still show up in my public playlist. This occurs un Windows...

user-removed

Not applicable

236 Views

2 replies

0 likes

Premium
  • 236 Views
  • 2 replies
  • 0 likes

Error when requesting forgotten password

I'm having issues trying to get into my account.I select forgotten password and receive the reset email. Then when I change my password and confirm it goes to page saying "'this page has expired"

Newbie

I'm having issues trying to get into my account. I select forgotten password and receive the reset email. Then when I change my password and confirm it goes to page saying "'this page has expired"

Maxim

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Having problems logining

I'm trying to log-in using my email & password which are correct but it keeps saying i do not have an account through facebook & to try again using email & password which I do but keeps coming up with same message about Facebook!! !!help please?

Casual Listener

I'm trying to log-in using my email & password which are correct but it keeps saying i do not have an account through facebook & to try again using email & password which I do but keeps c...

Lynz1

Casual Listener

442 Views

2 replies

0 likes

  • 442 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kein Premium mehr

Ich habe mir Spotify Premium gekauft und gestern müsste ich feststellen dass ich kein Premium mehr habe. Ich bezahle immer zuverlässig und pünktlich deshalb verstehe ich nicht warum ich kein Spotify mehr habe...!Könnt ihr mir helfen das zu verstehen ...

Newbie

Ich habe mir Spotify Premium gekauft und gestern müsste ich feststellen dass ich kein Premium mehr habe. Ich bezahle immer zuverlässig und pünktlich deshalb verstehe ich nicht warum ich kein Spotify ...

Alejandro_C

Spotify Legend

285 Views

1 replies

0 likes

Premium
  • 285 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook Help

I’m creating this post as there was different information for disconnecting your Facebook from Spotify after deleting my Facebook account. I wanted to say it was very easy with the new live chat service. After going to the help section I clicked on '...

Newbie

I’m creating this post as there was different information for disconnecting your Facebook from Spotify after deleting my Facebook account.  I wanted to say it was very easy with the new live ch...

MattSuda

Spotify Star

278 Views

1 replies

1 likes

  • 278 Views
  • 1 replies
  • 1 likes

Did get premium but its still free test period? I did buy premium and got it for free in 30 days but

BUT when I log in it still says buy premium ! I already did? Online i can see i got premium but in app its stand buy premium ( free test period)??? Same log in info at all?

Newbie

BUT when I log in it still says buy premium ! I already did? Online i can see i got premium but in app its stand buy premium ( free test period)??? Same log in info at all?

MattSuda

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

I can't change the email

I can not change the email, because I got the message, that this address is used, but I do not see it anywhere in my account. How can I change and use the email address that I want?

Newbie

I can not change the email, because I got the message, that this address is used, but I do not see it anywhere in my account. How can I change and use the email address that I want?

Hubo

Community Legend

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme

Merhabalar bu aya kadar kredi kartı ile ödeme yaptım ancak bundan sonra kredi kartı kullanmayacağım için banka kartı ile preminyum üyelik satın almak istiyorum mümkün mü ?

Newbie

Merhabalar bu aya kadar kredi kartı ile ödeme yaptım ancak bundan sonra kredi kartı kullanmayacağım için banka kartı ile preminyum üyelik satın almak istiyorum mümkün mü ?

Alejandro_C

Spotify Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Cant find my username in iphone

I cannot find my user id in my spotify app using my iphone. Im scared to log out because i dont know what user id i have used. Pls help. I just need to know how to find user id in iphone. Thanks

Casual Listener

I cannot find my user id in my spotify app using my iphone. Im scared to log out because i dont know what user id i have used. Pls help. I just need to know how to find user id in iphone. Thanks

e-budur

Newbie

4889 Views

2 replies

1 likes

Premium
  • 4889 Views
  • 2 replies
  • 1 likes

Superuser Contribution Number of songs in one of my playlists doesn't match up between my laptop and phone?

In one of my playlists on my laptop it says there are 1,594 songs in it, but on the same playlist on my phone it says there are 1,596 songs in it. I've tried logging in and out, deleting the app and reinstalling it, etc, but the playlist on my laptop...

Newbie

In one of my playlists on my laptop it says there are 1,594 songs in it, but on the same playlist on my phone it says there are 1,596 songs in it. I've tried logging in and out, deleting the app and ...

jessalyn_lee02

Casual Listener

1048 Views

3 replies

0 likes

Account
  • 1048 Views
  • 3 replies
  • 0 likes

Where is my free 30 day's premium?

Hi, I just created acount on spotify and didn't get premium...

Casual Listener

Hi, I just created acount on spotify and didn't get premium...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Getting into my old account

I need help!! I have an old Spotify account that I got before I got an email, so when I hit forgot password, I don't know where the reset password request is going. Is there any way at all to recover my password or find out which email it is going to...

Newbie

I need help!! I have an old Spotify account that I got before I got an email, so when I hit forgot password, I don't know where the reset password request is going. Is there any way at all to recover...

MattSuda

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

minha conta saiu do plano familiar

todos os membros da minha família receberam o email de confirmação de endereço, porém eu não recebi, sendo assim não consigo participar da conta familiar e estou com a conta free. Será que eu poderia receber novamente o email, ou ser desbloqueada? O ...

Newbie

todos os membros da minha família receberam o email de confirmação de endereço, porém eu não recebi, sendo assim não consigo participar da conta familiar e estou com a conta free. Será que eu poderia...

Bittencourt

Spotify Star

3630 Views

1 replies

1 likes

  • 3630 Views
  • 1 replies
  • 1 likes

Status of Facebook Transfer?

Hi, I recieved a message back from my original ticket this morning saying that spotify was going to be able to help transfer my facebook premium account (which I deleted) to a new one, and that they were standing by to make it happen, but I haven't h...

Casual Listener

Hi, I recieved a message back from my original ticket this morning saying that spotify was going to be able to help transfer my facebook premium account (which I deleted) to a new one, and that they ...

MattSuda

Spotify Star

282 Views

1 replies

0 likes

Account
  • 282 Views
  • 1 replies
  • 0 likes

Someone has access to my account / hacked my account

Hi, I have a Spotify Premium account. I have noticed, since the start of this month, that my account's password began spontaneously changing by itself. When I opened the email associated with my account, I found that there were no requests to change ...

Newbie

Hi, I have a Spotify Premium account. I have noticed, since the start of this month, that my account's password began spontaneously changing by itself. When I opened the email associated with my acco...

MattSuda

Spotify Star

295 Views

1 replies

0 likes

Account
Login
Security
  • 295 Views
  • 1 replies
  • 0 likes