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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156918 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156918 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10629 Views
  • 3 replies
  • 10 likes
  • Security
  • 10629 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507229 Views
  • 985 replies
  • 112 likes
  • Account
  • 507229 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124510 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124510 Views
  • 74 replies
  • 12 likes

Get charged but don´t get premium access

Hey guys! According to my credit card bills I got charged for the premium account still I can´t access it. Also I can´t find any bills in my Spotify account... I read a few articles here and I reinstalled Spotify and re-locked-in, still not working.....

  • Casual Listener
  • Hey guys! According to my credit card bills I got charged for the premium account still I can´t access it. Also I can´t find any bills in my Spotify account... I read a few articles here and I reinst...
  • Jacob
  • Community Legend
  • 570 Views
  • 5 replies
  • 0 likes
  • 570 Views
  • 5 replies
  • 0 likes

premium canada but currently in another region

I'm currently in Indonesia right now, why is it that I can't access songs that the Canadian region can? I'm paying Canada's rate of subscription. The songs in question currently are:Little Wonders - Rob ThomasIn your arms - NERVO (YAMATO REMIX)

  • Newbie
  • I'm currently in Indonesia right now, why is it that I can't access songs that the Canadian region can? I'm paying Canada's rate of subscription.   The songs in question currently are: Little...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Conta Errada

Paguei hoje boleto pra por conta premium mas na conta errada, tem como eu botar o premium na conta certa?

  • Casual Listener
  • Paguei hoje boleto pra por conta premium mas na conta errada, tem como eu botar o premium na conta certa?
  • 266 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 266 Views
  • 0 replies
  • 0 likes

How am I able to change my country?

Hey, I made my Spotify acoount in Italy but now I am back in my home country and i paid via gift card, but now it´s not possible to change my country and pay with my gift card... pleaseee help

  • Newbie
  • Hey, I made my Spotify acoount in Italy but now I am back in my home country and i paid via gift card, but now it´s not possible to change my country and pay with my gift card... pleaseee help 😞
  • Tom
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Modifica nome profilo

Salve, come posso fare per modificare il nome che appare come profilo ?? (Non il nome account)Grazie!

  • Newbie
  • Salve, come posso fare per modificare il nome che appare come profilo ?? (Non il nome account) Grazie!
  • 1904 Views
  • 0 replies
  • 0 likes
  • 1904 Views
  • 0 replies
  • 0 likes

j'ai de la wifi spotify problem

Hey everytime when i play Music spotify do this and this stops my Playlist and Start some other Playlist

  • Newbie
  • Hey everytime when i play Music spotify do this and this stops my Playlist and Start some other Playlist 😞
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
  • 145 Views
  • 0 replies
  • 0 likes

Account

I need help with my account

  • Newbie
  • I need help with my account
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

ps4 log in failed

hi everybody, sorry for stupid question, but i can't log in on my ps 4, cause of 14 days abroad fckng policy... i downloaded spotify in switzerland, but my state is czech republic, where i actualy live. thats it what i've got on my profile (czech rep...

  • Newbie
  • hi everybody, sorry for stupid question, but i can't log in on my ps 4, cause of 14 days abroad fckng policy... i downloaded spotify in switzerland, but my state is czech republic, where i actualy li...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Solved!! CAN NOT LOG IN ON APP

I can not login on app but can on browser.When I try it says you do not have an account??I didn't set it up with Facebook

  • Visitor
  • I can not login on app but can on browser. When I try it says you do not have an account?? I didn't set it up with Facebook
  • tristanartinger
  • Casual Listener
  • 539 Views
  • 5 replies
  • 0 likes
  • Login
  • 539 Views
  • 5 replies
  • 0 likes

Account is gone?

I've been trying to log in all day. I suddenly woke up to all my devices signed off of spotify and unable to log back in. My email address is apparently no longer connected to my premium account either because I can't send a password reset to my emai...

  • Visitor
  • I've been trying to log in all day. I suddenly woke up to all my devices signed off of spotify and unable to log back in. My email address is apparently no longer connected to my premium account eith...
  • Darren15
  • Casual Listener
  • 294 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 294 Views
  • 5 replies
  • 0 likes

Music and playlist recovery

How do i recover music after buying a new phone. Such as saved play lists.

  • Visitor
  • How do i recover music after buying a new phone. Such as saved play lists.
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Comprei o plano spotify premium mais nao consigo usar

Eu comprei o plano premium e paguei atraves de boleto bancario, mais não consigo acessar minha conta premium no meu iphone. No computador ele aparece que a conta é premium mais no celular ela aparece como free. Isso já tem uns 7 dias que foi feito o ...

  • Newbie
  • Eu comprei o plano premium e paguei atraves de boleto bancario, mais não consigo acessar minha conta premium no meu iphone. No computador ele aparece que a conta é premium mais no celular ela aparece...
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Redeem Payment

I need  help to redeem or reverse my last payment. How can I do that? 

  • Casual Listener
  • I need  help to redeem or reverse my last payment. How can I do that? 
  • Victorhugorocha
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Solved!! Clearing

How to clear all of my account? I want to delete all playlists, music, radios and listened singers

  • Newbie
  • How to clear all of my account? I want to delete all playlists, music, radios and listened singers
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Other
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! From Premium to Family?!

Hey guys! I changed from Premium to Family (Premium). Before I changed to Family it said that my payment will continue till the first of June. Do I have to terminate my Premium account now? Nodbody wants to pay double

  • Newbie
  • Hey guys!   I changed from Premium to Family (Premium). Before I changed to Family it said that my payment will continue till the first of June. Do I have to terminate my Premium account ...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Can't see all my devices with Premium family accout

I signed up for a premium family account and all was working just fine. I could cast music to all my devices and just yesterday I stopped being able to see all my Chromecast devices. I've signed out and signed back in. I've checked all my Chromecast ...

  • Newbie
  • I signed up for a premium family account and all was working just fine. I could cast music to all my devices and just yesterday I stopped being able to see all my Chromecast devices. I've signed out ...
  • matts5
  • Newbie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Change published name

I have a spotify account with username "albertkooijman". But the name & picture on the account says the name of my partner "Monique Beuk". I just succecedded in changing the profile picture into my picture, but when I login online it shows the pictur...

  • Newbie
  • I have a spotify account with username "albertkooijman". But the name & picture on the account says the name of my partner "Monique Beuk".   I just succecedded in changing the profile pict...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Membership

I got an email that you could not draw money from my account and that i now have to listen to comercial. I se on my account that you have taken the money. Is it someone maybe ho just wants to empty my account from the bank

  • Casual Listener
  • I got an email that you could not draw money from my account and that i now have to listen to comercial. I se on my account that you have taken the money. Is it someone maybe ho just wants to empty m...
  • Manuela11
  • Casual Listener
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

Email account on closed server and lost password

Hey! Here is the problem. Everytime i log on to spotify, i use the "log in with facebook" feature. However, I have problems using this mehtod on my iPad, and therefor need to log in with username and password. I forgot my orginal password and asked t...

  • Casual Listener
  • Hey!   Here is the problem. Everytime i log on to spotify, i use the "log in with facebook" feature. However, I have problems using this mehtod on my iPad, and therefor need to log in with use...
  • jenniskensbruin
  • Newbie
  • 468 Views
  • 3 replies
  • 0 likes
  • Login
  • 468 Views
  • 3 replies
  • 0 likes

Lost playlist

I think I deleted my playlist Rare in Developed nations. Can someone help me get it back?

  • Newbie
  • I think I deleted my playlist Rare in Developed nations. Can someone help me get it back?
  • johnsorrows83
  • Newbie
  • 1307 Views
  • 12 replies
  • 0 likes
  • 1307 Views
  • 12 replies
  • 0 likes