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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88886 Views

9 replies

2 likes

Account
Login
  • 88886 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758898 Views

18 replies

29 likes

  • 758898 Views
  • 18 replies
  • 29 likes

Profile image is sideways and change button doesn't work

I uploaded a profile image (the image is square, if that makes a difference) and it's showing up sideways. To make matters worse the "change" button no longer works, so I can't change the image. Help!

Newbie

I uploaded a profile image (the image is square, if that makes a difference) and it's showing up sideways. To make matters worse the "change" button no longer works, so I can't change the image. Help!

gohgarethgoh

Newbie

8505 Views

6 replies

4 likes

  • 8505 Views
  • 6 replies
  • 4 likes

finding friends

I am trying to find kylabb40 in the web player and it wont show her. I have the latest update.

Newbie

I am trying to find kylabb40 in the web player and it wont show her. I have the latest update.

osornios

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

I can't start my Spotify with Facebook!!

Today at morning, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was with the sing up screen and log in, as I had recently downloaded the app. So, I went to the option "Log In" beca...

Regular

Today at morning, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was with the sing up screen and log in, as I had recently downloa...

CaioTMW

Regular

350 Views

2 replies

0 likes

Account
  • 350 Views
  • 2 replies
  • 0 likes

Double charged, no credit added

Hello, I have been a premium Spotify member for years now. In February, my credit card number was changed due to fraudulent charges, so I was unsubscribed from premium. When I signed up for premium again, I was double charged. When I checked the acco...

Newbie

Hello,   I have been a premium Spotify member for years now. In February, my credit card number was changed due to fraudulent charges, so I was unsubscribed from premium.   When I signe...

osornios

Spotify Star

222 Views

1 replies

0 likes

Premium
Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Im paying £9.99 every month but I'm regular?

Hello there. I am desperate to find function how to share music with the friend (not social networks). I posted a comment as it was a requirment apparently to activate "send to" option. But then I noticed I am "regular" user when I pay for the servic...

Visitor

Hello there. I am desperate to find function how to share music with the friend (not social networks). I posted a comment as it was a requirment apparently to activate "send to" option. But then I no...

osornios

Spotify Star

216 Views

1 replies

0 likes

Account
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

LINKED ROGERS ACCOUNT BUT STILL NOT GETTING PREMIUM

HEY EVERYONE IM ON A SHARE EVERYTHING PLAN FROM ROGERS AND MY ACCOUNT FROM ROGERS STATES THAT I AM GETTING SPOTIFY PREMIUM FOR FREE FOR TWO YEARS WITH MY PLAN- I HAVE CONFIRMED THIS WITH ROGERS- THE ONLY THING IS MY SPOTIFY ACCOUNT USERNAME AND EMAIL...

Newbie

HEY EVERYONE IM ON A SHARE EVERYTHING PLAN FROM ROGERS AND MY ACCOUNT FROM ROGERS STATES THAT I AM GETTING SPOTIFY PREMIUM FOR FREE FOR TWO YEARS WITH MY PLAN- I HAVE CONFIRMED THIS WITH ROGERS- THE ...

osornios

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

No puedo suscribirme al plan familiar de mi hermano

Mi hermano inició un plan familiar, metí mis datos y todo, pero dice que no puede verificar que vivimos en la misma casa y eso lo hemos tratado muchas vecesNota: sólo el primer mes no tuve RL problema, después me volvió a gratuito.

Newbie

Mi hermano inició un plan familiar, metí mis datos y todo, pero dice que no puede verificar que vivimos en la misma casa y eso lo hemos tratado muchas veces Nota: sólo el primer mes no tuve RL pro...

osornios

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two First-Time Bookings

3 months ago me and my girlfriend tried Spotify Premium, since there was an offer for 0,99€ for 3 Month. For both subscriptions we used the same Bank Account. My girlfriend ended her subscription while I still want to use Spotify Premium. Now the 3 m...

Newbie

3 months ago me and my girlfriend tried Spotify Premium, since there was an offer for 0,99€ for 3 Month. For both subscriptions we used the same Bank Account.  My girlfriend ended her subs...

MonicaM_Bogota

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Invitation code sent under premium family but can't redeem

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't have an account so when we try to create one and ent...

Newbie

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't h...

redchamp

Newbie

430 Views

2 replies

0 likes

Premium
  • 430 Views
  • 2 replies
  • 0 likes

When I click the "change picture" button nothing happens.

So I was updating my profile and ended up changing my profile picture to the wrong picture on accident (I was careless when clicking). I'm a non-premium user and when I click the "change" button under my current picture nothing happens. I don't want ...

Casual Listener

So I was updating my profile and ended up changing my profile picture to the wrong picture on accident (I was careless when clicking). I'm a non-premium user and when I click the "change" button unde...

Wondulirium

Casual Listener

985 Views

2 replies

2 likes

Account
  • 985 Views
  • 2 replies
  • 2 likes

Is this E-Mail Legit or scam?

Hi!I've been receiving mails like this. And since it's written in quite good Norwegian, I'd like to confirm whether or not it's a scam.Has anyone else received similar?

Casual Listener

Hi! I've been receiving mails like this. And since it's written in quite good Norwegian, I'd like to confirm whether or not it's a scam. Has anyone else received similar?

Maxim

Spotify Star

1125 Views

1 replies

0 likes

Free
Premium
Subscription
  • 1125 Views
  • 1 replies
  • 0 likes

International use

Hello, I'm an exchange student currently living in Belgium. So I will be leaving Belgium again in a couple of months. I would very much like to keep using my Spotify premium account.Can I keep using my Spotify premium account in Aruba if I keep payin...

Newbie

Hello,    I'm an exchange student currently living in Belgium. So I will be leaving Belgium again in a couple of months. I would very much like to keep using my Spotify premium accou...

LordRollin

Community Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

I put the premium on the wrong account.

I linked the account with my Facebook. Now it's saying that all my music from the account isn't there but when I log in with Facebook it is. The one with out Facebook is premium the one on Facebook isn't premium I want it switched how can I do that?

Newbie

I linked the account with my Facebook. Now it's saying that all my music from the account isn't there but when I log in with Facebook it is. The one with out Facebook is premium the one on Facebook i...

LordRollin

Community Legend

539 Views

2 replies

0 likes

  • 539 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying twice for one account

Hi My bank statement is showing two payments for Spotify premium per month - for many months and I only have one account. My Itunes statement only shows one payment. I have the only family itunes account making payment. Please can somebody rectify th...

Regular

Hi   My bank statement is showing two payments for Spotify premium per month - for many months and I only have one account.  My Itunes statement only shows one payment.  I have the o...

Beadman

Regular

523 Views

4 replies

0 likes

Account
  • 523 Views
  • 4 replies
  • 0 likes

UNiDAYS doesn't work

When I try to get my student discount and click on the "E-Mail schicken" button, it continues loading and nothing else happens.

Casual Listener

When I try to get my student discount and click on the "E-Mail schicken" button, it continues loading and nothing else happens.     

sannelaura

Casual Listener

655 Views

5 replies

0 likes

  • 655 Views
  • 5 replies
  • 0 likes

Specific songs stopped working on ps4

Hello! I made a playlist of a discography from a band called Dope. It has been one of my top listened to playlist while i am gaming on my ps4.My list contains the six albums that are on spotify. until recently, all six albums had been working just fi...

Casual Listener

Hello! I made a playlist of a discography from a band called Dope. It has been one of my top listened to playlist while i am gaming on my ps4. My list contains the six albums that are on spotify. un...

Skarz1989

Casual Listener

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Help with setting up profile name

Hey all! I made a profile (using email, not facebook) with my username being "johndoe" but I want it to show up as "John Doe" How do I do so? There was no option given to choose display name. And it didn't allow me to enter any spaces in the username...

Visitor

Hey all!   I made a profile (using email, not facebook) with my username being "johndoe" but I want it to show up as "John Doe" How do I do so? There was no option given to choose display name...

user-removed

Not applicable

571 Views

2 replies

0 likes

Account
  • 571 Views
  • 2 replies
  • 0 likes

Solved!! family account abroad

Hi, I just wanted to have some information about the Family account.What happens if one of the members of the family is abroad to study or away for more than 2 weeks?Thanks

Casual Listener

Hi,  I just wanted to have some information about the Family account. What happens if one of the members of the family is abroad to study or away for more than 2 weeks? Thanks

laraparon95

Casual Listener

1031 Views

2 replies

0 likes

  • 1031 Views
  • 2 replies
  • 0 likes

Buying a gift card

Trying to buy a gift card for myself because I don't want to subscribe at the moment. I just want to pay up front for one month's access to Premium. But the system won't accept my credit card and keeps telling me to try again another time or with ano...

Casual Listener

Trying to buy a gift card for myself because I don't want to subscribe at the moment.  I just want to pay up front for one month's access to Premium.  But the system won't accept my credit ...

Shibivonicans

Casual Listener

347 Views

4 replies

0 likes

  • 347 Views
  • 4 replies
  • 0 likes

Login

HeyI´ve done a semester abroad and since I´m at home again it´s not possible to log in again, neither with PC nor with smartphone.I already changed my profile country but it didn´t help anything.Please help because i miss my playlist. Thank you in ad...

Casual Listener

Hey I´ve done a semester abroad and since I´m at home again it´s not possible to log in again, neither with PC nor with smartphone. I already changed my profile country but it didn´t help...

Maxim

Spotify Star

365 Views

3 replies

0 likes

Free
  • 365 Views
  • 3 replies
  • 0 likes