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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76908 Views

28 replies

0 likes

  • 76908 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95141 Views

9 replies

2 likes

Account
Login
  • 95141 Views
  • 9 replies
  • 2 likes

Change email

I want to change my email adress from my spotify account. So I changed it in Facebook and its working in Facebook, now I have my new Email there. But Spotify doesnt update my account. There is still the old Email and I cant log in with the new one. W...

Casual Listener

I want to change my email adress from my spotify account. So I changed it in Facebook and its working in Facebook, now I have my new Email there. But Spotify doesnt update my account. There is still ...

musiccornercv

Roadie

675 Views

5 replies

0 likes

  • 675 Views
  • 5 replies
  • 0 likes

"Sorry there has been a temporary error, please try again later."

I've tried multiple times to get my spotify connected with my facebook but it doesn't work! What should I do?

Composer

I've tried multiple times to get my spotify connected with my facebook but it doesn't work! What should I do?

MattSuda

Spotify Star

3460 Views

4 replies

0 likes

Other
  • 3460 Views
  • 4 replies
  • 0 likes

Betaling is niet gelukt

Hallo, 17 april 2017 kreeg ik de melding van Spotify dat de betaling niet was gelukt.De enige mogelijkheid om dit alsnog te betalen was via creditcard, PayPal of Ideal.Ik heb toen middels Ideal de betaling rond gemaakt.Ik zag net dat 19 april 2017 he...

Casual Listener

Hallo,   17 april 2017 kreeg ik de melding van Spotify dat de betaling niet was gelukt. De enige mogelijkheid om dit alsnog te betalen was via creditcard, PayPal of Ideal. Ik heb toen middel...

MattSuda

Spotify Star

1948 Views

5 replies

1 likes

  • 1948 Views
  • 5 replies
  • 1 likes

Account not active, can't log in, still charged

Hi, I've been trying to log into spotify on the play store app, but I got an error saying password or email is wrong. So I clicked forgotten password and put in my email, I then got an error saying my email isn't associated with an active account, bu...

Casual Listener

Hi,   I've been trying to log into spotify on the play store app, but I got an error saying password or email is wrong. So I clicked forgotten password and put in my email, I then got an error...

MattSuda

Spotify Star

485 Views

3 replies

0 likes

Account
Login
  • 485 Views
  • 3 replies
  • 0 likes

Someone else is using my account!

I saw the post of the week this week about accounts being hacked and wondered if anyone else has noticed a piggyback user? I often see that tunes have been played on my account that are not my taste and am pretty sure that someone is riding my premiu...

Newbie

I saw the post of the week this week about accounts being hacked and wondered if anyone else has noticed a piggyback user? I often see that tunes have been played on my account that are not my taste ...

MattSuda

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Log-in nicht mehr möglich (seit auslandsaufenthalt)

Ich kann mich seit einem 5-wöchigen englandaufenthalt nicht mehr in der iphone-app anmelden. Meldung: Es exisitert bereits ein Konto mit meiner Email-Adresse.Jedoch kann ich mich auf der spotify-website ohne probleme anmelden und als land ist auch de...

Casual Listener

Ich kann mich seit einem 5-wöchigen englandaufenthalt nicht mehr in der iphone-app anmelden. Meldung: Es exisitert bereits ein Konto mit meiner Email-Adresse. Jedoch kann ich mich auf der spotify-we...

MattSuda

Spotify Star

659 Views

3 replies

0 likes

  • 659 Views
  • 3 replies
  • 0 likes

Cannot Log Into Spotify via Web or Android

Hey everyone, as of yesterday I was automatically logged off of Spotify on my mobile device (Android) and have since been unable to log back in. I log in using facebook and have tried to remove it from my facebook apps settings, reinstalling Spotify,...

Regular

Hey everyone, as of yesterday I was automatically logged off of Spotify on my mobile device (Android) and have since been unable to log back in. I log in using facebook and have tried to remove it fr...

franny3

Newbie

747 Views

4 replies

2 likes

Login
  • 747 Views
  • 4 replies
  • 2 likes

Compra de premium para estudiantes cobró pero no da premium

¿Alguien me puede ayudar?El día de ayer compré un Premium para estudiantes, el sistema me mostró un mensaje que aún no cobran, miré la tarjeta el día de hoy y me cobraron. Abrí la aplicación y no tenía premium, ya intenté cerrando y volviendo a abrir...

Regular

¿Alguien me puede ayudar? El día de ayer compré un Premium para estudiantes, el sistema me mostró un mensaje que aún no cobran, miré la tarjeta el día de hoy y me cobraron. Abrí la aplicación y no t...

MattSuda

Spotify Star

482 Views

3 replies

0 likes

Account
Premium
Subscription
  • 482 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me descontaron dos veces y solo un mes me validaron. Que puedo hacer?

Que puedo hacer alguien que me ayude ya que van dos meses que me cometen este tipo de cosas y la verdad que si sigue así tendré que suspender la cuenta.

Newbie

Que puedo hacer alguien que me ayude ya que van dos meses que me cometen este tipo de cosas y la verdad que si sigue así tendré que suspender la cuenta.

MonicaM_Bogota

Roadie

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el costo de una tarjeta de regalo sin haberlo hecho por un año

Me estan cobrando el costo de una tarjet de regalo por un año sin haberlo autorizado y no aparece en mi estado de cuenta de spotify pero si en mi estado de cuenta bancario.Necesito que me repongan el pago indebido.No me interesa que esta cantidad se ...

Newbie

Me estan cobrando el costo de una tarjet de regalo por un año sin haberlo autorizado y no aparece en mi estado de cuenta de spotify pero si en mi estado de cuenta bancario. Necesito que me repongan ...

MonicaM_Bogota

Roadie

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution domicilio no se puede actualizar

no puedo actualizar mi domicilio y es un problema ya que no puedo agregar a mas gente a mi plan familiar

Newbie

no puedo actualizar mi domicilio y es un problema ya que no puedo agregar a mas gente a mi plan familiar 

MonicaM_Bogota

Roadie

333 Views

1 replies

1 likes

Account
  • 333 Views
  • 1 replies
  • 1 likes

Superuser Contribution I cannot link to Facebook

I cannot link to Facebook as my old account was hacked so I had to get knew one. Now I am a premium user and although my Facebook say I am connected I never am. Also can never use scobble due to user name and password word not being right. Please hel...

Newbie

I cannot link to Facebook as my old account was hacked so I had to get knew one. Now I am a premium user and although my Facebook say I am connected I never am. Also can never use scobble due to user...

MonicaM_Bogota

Roadie

282 Views

1 replies

0 likes

Account
Premium
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account details won`t update

I have just moved to the US from Brazil and I tried many times to update my new account details and the changes are not being saved. What can I do? This is extremely frustrating!!!

Newbie

I have just moved to the US from Brazil and I tried many times to update my new account details and the changes are not being saved. What can I do?   This is extremely frustrating!!!

MonicaM_Bogota

Roadie

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

resetting password

I forgot my password, so when i tried resetting it i keep getting an error message stating that i am unable to reset my password. I tried using different passwords in case it had something to do with history passwords. please help me

Newbie

I forgot my password, so when i tried resetting it i keep getting an error message stating that i am unable to reset my password. I tried using different passwords in case it had something to do with...

Robert_W

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Premium account hijiacked

Hi guys, I think my premium account has been hijiacked as in my 'recently played' list, there are songs that I don't even know and also sometimes I've got a message on my app, saying 'Spotify has been paused because your account is being used somewhe...

Casual Listener

Hi guys,  I think my premium account has been hijiacked as in my 'recently played' list, there are songs that I don't even know and also sometimes I've got a message on my app, saying 'Spotify ...

Robert_W

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Facebook Login via CarPlay

How do I login to CarPlay when my normal login is via Facebook? Do I have to change to a username/e-mail based login? Thank you

Newbie

How do I login to CarPlay when my normal login is via Facebook?  Do I have to change to a username/e-mail based login?   Thank you

itu_

Community Legend

308 Views

1 replies

0 likes

Account
  • 308 Views
  • 1 replies
  • 0 likes

Olvide mi contraseña y mi usuario

Amigos ayuda he olvidado mi usuario premiun y contraseña como ver mi usuario en mi tarjeta de crédito asociada???

Newbie

Amigos ayuda he olvidado mi usuario premiun y contraseña como ver mi usuario en mi tarjeta de crédito asociada???

itu_

Community Legend

1055 Views

1 replies

1 likes

  • 1055 Views
  • 1 replies
  • 1 likes

Canadian Student Discount

Is there a student rate for Canadian subscribers?

Newbie

Is there a student rate for Canadian subscribers?

Camilledleblanc

Newbie

3070 Views

2 replies

0 likes

  • 3070 Views
  • 2 replies
  • 0 likes

Help with login details?!

Hi all, my friend has forgotten/lost both password and usernames-is there any way around this? When clicking on contact form it's directing us to log in-obviously we can't?Any ideas would be much appreciated!!Thank youDaisy

Newbie

Hi all, my friend has forgotten/lost both password and usernames-is there any way around this? When clicking on contact form it's directing us to log in-obviously we can't? Any ideas would be much...

itu_

Community Legend

313 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 313 Views
  • 1 replies
  • 0 likes