Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 400 Views
  • 0 replies
  • 6 likes
  • Security
  • 400 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439582 Views
  • 970 replies
  • 108 likes
  • Account
  • 439582 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195227 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195227 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106821 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106821 Views
  • 70 replies
  • 11 likes

Pagamento Estudante

Boa noite, Sou assinante do Spotify hà mais de 1 ano já, vi a promoção para estudantes e gostaria de aderir, porém, só existe pagamento por cartão de crédito.E por ventura, não o possuo, gostaria de saber se existe a possibilidade de geração de bolet...

  • Newbie
  • Boa noite,   Sou assinante do Spotify hà mais de 1 ano já, vi a promoção para estudantes e gostaria de aderir, porém, só existe pagamento por cartão de crédito. E por ventura, não o possuo, g...
  • Bittencourt
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Solved!! wrong name

I made an account using facebook and I just realized today that "real name" under my account profile is completely wrong.I don't even know who Nina Himmelsbach Bedel is but apparently that's my "real name" on spotify.How do I fix it to be Eunice Kim ...

  • Casual Listener
  • I made an account using facebook and I just realized today that "real name" under my account profile is completely wrong. I don't even know who Nina Himmelsbach Bedel is but apparently that's my "re...
  • johnny1944
  • Newbie
  • 7213 Views
  • 39 replies
  • 1 likes
  • 7213 Views
  • 39 replies
  • 1 likes

universitarios

contrate spotify para universitarios, me hicieron el cargo a mi tarjeta pero no me ha llegado correo electronico, me pueden ayudar con eso

  • Newbie
  • contrate spotify para universitarios, me hicieron el cargo a mi tarjeta pero no me ha llegado correo electronico, me pueden ayudar con eso 
  • jerry_gg88
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Name has incorrect punctuation

As shown in this photo, My Artist Title is "Oh Jeremiah" with no comma in between the "Oh" and "Jeremiah". I have checked the linked facebook account and my name in spotify is correct. This "created by" on one of my playlists is the only place where ...

FullSizeRender.jpg
  • Newbie
  • As shown in this photo, My Artist Title is "Oh Jeremiah" with no comma in between the "Oh" and "Jeremiah". I have checked the linked facebook account and my name in spotify is correct. This "created ...
  • kejt_
  • Community Legend
  • 741 Views
  • 1 replies
  • 0 likes
  • Account
  • 741 Views
  • 1 replies
  • 0 likes

Spotify adding tracks to the Your Songs playlist automatically?

I'm having quite an annoying problem with spotify (I don't even know if it's just a bug in the desktop client). Yesterday the songs Battle Symphony and Good Goodbye from Linkin Park showed up on the song playlist but it wasn't me who added them. I de...

  • Casual Listener
  • I'm having quite an annoying problem with spotify (I don't even know if it's just a bug in the desktop client). Yesterday the songs Battle Symphony and Good Goodbye from Linkin Park showed up on the&...
  • Tom
  • Community Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • Other
  • 553 Views
  • 3 replies
  • 0 likes

¿Cómo recuperar una playlist de Spotify que has escuchado ya?

Hace dos noches me puse una playlist que el sistema me sugirió. Era música para dormir. Había mucha guitarra eléctrica pero de un modo relajante. Anoche quería ponerla otra vez pero no la encontré. ¿Existe alguna manera de que alguien acceda a mi his...

  • Newbie
  • Hace dos noches me puse una playlist que el sistema me sugirió. Era música para dormir. Había mucha guitarra eléctrica pero de un modo relajante. Anoche quería ponerla otra vez pero no la encontré. ¿...
  • iamandyhill
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

pago premium y no puedo elegir el streaming en alta calidad??

tengo el plan premium y en la configuracion de calidad de la música no me es posible seleccionar la opcion de alta calidad, donde dice ( solo premium) y es el plan que tengo

  • Newbie
  • tengo el plan premium y en la configuracion de calidad de la música no me es posible seleccionar la opcion de alta calidad, donde dice ( solo premium) y es el plan que tengo
  • iamandyhill
  • Community Legend
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Signing in on different device

Trying to sign into Spotify on another device and still says cannot sign in wrong password or user. But it's is the right one.

  • Casual Listener
  • Trying to sign into Spotify on another device and still says cannot sign in wrong password or user. But it's is the right one.
  • iamandyhill
  • Community Legend
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium wurde pausiert obwohl ich ein giftkarte benutzt habe

Ich habe schon seid 2 wochen das problem das mir immer angezeigt wird das ich eine neue zahlungs methode hinzufügen muss obwohl ich mit geschenk karten bezahlt habe. jetzt wurde mein spotify premium pausiert obwohl ich meine letze zahlung vor einer w...

  • Newbie
  • Ich habe schon seid 2 wochen das problem das mir immer angezeigt wird das ich eine neue zahlungs methode hinzufügen muss obwohl ich mit geschenk karten bezahlt habe. jetzt wurde mein spotify premium ...
  • Archiebaldrian
  • Newbie
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Facebook Login Help

Hi , Maybe someone can help me with this. I recently logged out of Spotify yesterday and when I went to login with facebook it kept giving me an error 404 messege and that I have already authorized facebook to use spoitfy. No matter if I was on my de...

  • Visitor
  • Hi , Maybe someone can help me with this.  I recently logged out of Spotify yesterday and when I went to login with facebook it kept giving me an error 404 messege and that I have already author...
  • Tom
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Recupero Playlist

Utilizzavo un account legato a Facebook ed alla vecchia mail, ho chiuso l'account facebook e vorrei recuperare la musica e le playlist dal vecchio account sul mio nuovo account legato ad una nuova mail.

  • Newbie
  • Utilizzavo un account legato a Facebook ed alla vecchia mail, ho chiuso l'account facebook e vorrei recuperare la musica e le playlist dal vecchio account sul mio nuovo account legato ad una nuova ma...
  • iamandyhill
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! can not delete songs from playlist

I have a (old) playlist with a number of songs that can't be played anymore and can't be deleted as well. ( these song are presented in the list in a light grey color).Could some advise me how to solve this. ( the list consists over 400 songs).Thanks...

  • Newbie
  • I have a (old) playlist with a number of songs that can't be played anymore and can't be deleted as well. ( these song are presented in the list in a light grey color). Could some advise me how to s...
  • Hubo
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Other
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! New username

Is there a way to transfer playlists from one account to another in order to have a different username?

  • Visitor
  • Is there a way to transfer playlists from one account to another in order to have a different username?
  • Tom
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Account cancelled

I had a premium account for quite a while now. The last three or four months my sister payed it for me because I couldn't. Since this month I started paying for it myself again. For this I went to my account and changed the payment information. I pay...

  • Visitor
  • I had a premium account for quite a while now. The last three or four months my sister payed it for me because I couldn't. Since this month I started paying for it myself again. For this I went to my...
  • Robert_W
  • Community Legend
  • 1398 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1398 Views
  • 4 replies
  • 0 likes

Conta do Spotify totalmente resetada

Olá! Não vi este problema em nenhum outro tópico e busco ajuda pra resolver. Ontem à noite, meu spotify premium estava funcionando normalmente quando do nada pausa a música e começa a funcionar de forma free. Quando deslogo e entro de novo (minha con...

  • Newbie
  • Olá! Não vi este problema em nenhum outro tópico e busco ajuda pra resolver. Ontem à noite, meu spotify premium estava funcionando normalmente quando do nada pausa a música e começa a funcionar de fo...
  • MattSuda
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong profile name displayed in desktop app

Hi there, Spotify is not showing my correct profile name in the desktop app. The web version and the phone app updated itself seamlessly after I changed my name on facebook but the desktop app picked up something that I'm not even sure where it got f...

  • Casual Listener
  • Hi there,   Spotify is not showing my correct profile name in the desktop app. The web version and the phone app updated itself seamlessly after I changed my name on facebook but the desktop a...
  • Maxim
  • Spotify Star
  • 1140 Views
  • 14 replies
  • 0 likes
  • 1140 Views
  • 14 replies
  • 0 likes

Cannot log in as I created a Facebook account using the email I made my Spotify account with before

Made a Spotify account in September 2016 then made a Facebook account with the same email a few months later. I have logged out of my original account on all my devices now and when I try to log in normally it says there is already a Facebook account...

  • Visitor
  • Made a Spotify account in September 2016 then made a Facebook account with the same email a few months later. I have logged out of my original account on all my devices now and when I try to log in n...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Problem with log in

Hi! When I should log in it comes up that I already have an account. I press log in and not create a new account. Can you help med?

  • Casual Listener
  • Hi!  When I should log in it comes up that I already have an account. I press log in and not create a new account. Can you help med?
  • Tom
  • Community Legend
  • 262 Views
  • 4 replies
  • 0 likes
  • Free
  • 262 Views
  • 4 replies
  • 0 likes

Lautstärke der Werbung, läuft bei euch

Moin, wollt mal fragen wer auf die tolle Idee kam das die Werbung so schön scheppert?!Mir knallts bald alles weg wenn ich ruhige Musik höre und dann diese tolle Werbung kommt. Habe gerne Musik im Hintergrund, wisst schon, das ist dort wo es nicht stö...

  • Newbie
  • Moin,   wollt mal fragen wer auf die tolle Idee kam das die Werbung so schön scheppert?! Mir knallts bald alles weg wenn ich ruhige Musik höre und dann diese tolle Werbung kommt.   Hab...
  • Utze666
  • Casual Listener
  • 1342 Views
  • 3 replies
  • 1 likes
  • Other
  • 1342 Views
  • 3 replies
  • 1 likes

Deleted Offline Music

I saved lots of music offline, and just today after powercycling my phone all of it were gone. What happened?. My premium subscription is still active.

  • Newbie
  • I saved lots of music offline, and just today after powercycling my phone all of it were gone. What happened?. My premium subscription is still active.
  • Tom
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes