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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14919 Views

7 replies

11 likes

Security
  • 14919 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554953 Views

991 replies

116 likes

Account
  • 554953 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131282 Views

74 replies

12 likes

Account
Login
Premium
  • 131282 Views
  • 74 replies
  • 12 likes

Can't log in

I get the message already registered

Newbie

I get the message already registered

ant0n1

Roadie

272 Views

1 replies

0 likes

Login
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Rogers

Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number.Since, I can't retrieve my Spotify Premium..... I tried to log ... log out ... re-log .... re-log out .... create a...

Casual Listener

Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number. Since, I can't retrieve my Spotify Premium.....    ...

NaomiBraganza

Newbie

2111 Views

3 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 2111 Views
  • 3 replies
  • 0 likes

Changing the Picture for Discovery Weekly

The picture that is associated with my discover weekly picture is an old profile picture of me and my ex from Facebook. My account was created with Facebook, so I can't disconnect it from my spotify account. I'd really like to update the picture, as ...

Newbie

The picture that is associated with my discover weekly picture is an old profile picture of me and my ex from Facebook. My account was created with Facebook, so I can't disconnect it from my spotify ...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

How can I create a Spotify account for a music festival ?

Hello, I manage the Brussels Summer Festival social networks and I would like to create a branded account to create playlists, etc. How is it possible?

Regular

Hello, I manage the Brussels Summer Festival social networks and I would like to create a branded account to create playlists, etc. How is it possible?

Maxim

Spotify Star

1176 Views

1 replies

0 likes

Account
  • 1176 Views
  • 1 replies
  • 0 likes

Can't log out on previous account, now I can't get in again

I deleted the app and I have just re downloaded it, and everytime I try and get set up again, it tells me that my username is still logged in. I don't know how to log out again if I can't get in! Please help!

Newbie

I deleted the app and I have just re downloaded it, and everytime I try and get set up again, it tells me that my username is still logged in. I don't know how to log out again if I can't get in! Ple...

Maxim

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Artist Page help

I had my music placed on Spotify through Tune core but it's under the wrong artist with the same name. I tried making my own artist page but keep getting stuck at the Get Access page because I can't link my own artist page because I don't have one......

Newbie

I had my music placed on Spotify through Tune core but it's under the wrong artist with the same name. I tried making my own artist page but keep getting stuck at the Get Access page because I can't ...

MattSuda

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Can't log into Spotify on my new phone

Every time I try to log in it says log in failed you've already created an acct with this email

Newbie

Every time I try to log in it says log in failed you've already created an acct with this email

Maxim

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Desconto estudante

Isso está acontecendo com vários clientes universitários Spotify.Eu fiz o cadastro Premium para estudantes foi debitado da minha conta do cartão R$ 10,00 e NÃO R$ 8,50 e ainda assim não disponibilizaram a assinatura Premium!Eu também não consegui env...

Newbie

Isso está acontecendo com vários clientes universitários Spotify. Eu fiz o cadastro Premium para estudantes foi debitado da minha conta do cartão R$ 10,00 e NÃO R$ 8,50 e ainda assim não disponibili...

361 Views

0 replies

1 likes

  • 361 Views
  • 0 replies
  • 1 likes

Can't change the country in account settings

Hello, I can't chnage country in my account, it only has one country which is UK "GB" I need to switch my account to us then go premium, any ideas how to do that?

Newbie

Hello, I can't chnage country in my account, it only has one country which is UK "GB" I need to switch my account to us then go premium, any ideas how to do that?

kahed007

Newbie

327 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Do not want to pay for spotify premium after free 48 hour trial.

This may be a stupid question, but bear with me. I recently signed up for spotify and did not realize that there was a free and premium subscription. I was automatically put on a 48 free trial for premium, but I do not want to start paying for premiu...

Casual Listener

This may be a stupid question, but bear with me.  I recently signed up for spotify and did not realize that there was a free and premium subscription.  I was automatically put on a 48 free ...

lugnetdahlin

Newbie

93369 Views

43 replies

4 likes

  • 93369 Views
  • 43 replies
  • 4 likes

Solved!! Artist vs User profile

I'm an artist, but on a song I'm featured on, the link sends us to an "artist account" to my name that I didn't create, and therefore do not control... How can I or the artist link the song to my User profile, or make my user profile an artist profil...

Casual Listener

I'm an artist, but on a song I'm featured on, the link sends us to an "artist account" to my name that I didn't create, and therefore do not control... How can I or the artist link the song to my Use...

EBW1

Casual Listener

13690 Views

10 replies

0 likes

Account
Other
Premium
  • 13690 Views
  • 10 replies
  • 0 likes

change of residencial country not possible

I try to change my residencial country from US to Costa Rica but it doesnt let me do it. Somebody can help?

Newbie

I try to change my residencial country from US to Costa Rica but it doesnt let me do it. Somebody can help?

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes

Unable to play music

It says account is being used on other device but i dont have any other device how do i fix this?

Newbie

It says account is being used on other device but i dont have any other device how do i fix this?

CryticalAce

Spotify Star

268 Views

2 replies

0 likes

  • 268 Views
  • 2 replies
  • 0 likes

Spotify have problem with my country's IP Addresses

Hi to alli am iranian user of the great spotify its over a mounth i have problem with my spotify with my country's ip addressesits connect and show in title bar spotify premium but it show always offline when i connect with vpn services it is work pe...

Casual Listener

Hi to all i am iranian user of the great spotify its over a mounth i have problem with my spotify with my country's ip addresses its connect and show in title bar spotify premium but it show always...

Maxim

Spotify Star

697 Views

3 replies

0 likes

  • 697 Views
  • 3 replies
  • 0 likes

Help to log out from facebook

Yesterday I logged into Spotify with Facebook on our work computer. After that I logged out. But now my colleagues can just click "log in with Facebook" and they automatically get logged in on my Spotify account. So now they are using my Spotify and ...

Newbie

Yesterday I logged into Spotify with Facebook on our work computer. After that I logged out. But now my colleagues can just click "log in with Facebook" and they automatically get logged in on my Spo...

blandelli

Casual Listener

246 Views

1 replies

0 likes

Account
  • 246 Views
  • 1 replies
  • 0 likes

ADDRESS NOT CONFIRMED (LOST PREMIUM)

This afternoon I received an email from spotify withdrawing the premium privileges for failing to confirm my address. I live in the same residence as the account administrator and even he inviting me again and putting the information back I can not g...

Newbie

This afternoon I received an email from spotify withdrawing the premium privileges for failing to confirm my address. I live in the same residence as the account administrator and even he inviting me...

Rafaparkinson

Newbie

329 Views

2 replies

0 likes

Account
Premium
  • 329 Views
  • 2 replies
  • 0 likes

Payment

I was a part of Spotify family plan, and lost my debit card so I had my card cancelled and had to wait for new on in the mail.. so my payment didn't go through... wen I got my new card I had to switch it because it was past time for my payment to com...

Newbie

I was a part of Spotify family plan, and lost my debit card so I had my card cancelled and had to wait for new on in the mail.. so my payment didn't go through... wen I got my new card I had to switc...

152 Views

0 replies

0 likes

  • 152 Views
  • 0 replies
  • 0 likes

48.70$ on my first month?

My account charged me a total of 48.70$. It is suppose to be 10 a month. I'm not sure what happen but I would like my refund or 5 months free. If you can please fix this problem because I'm already at negative in my account.

Newbie

My account charged me a total of 48.70$. It is suppose to be 10 a month. I'm not sure what happen but I would like my refund or 5 months free. If you can please fix this problem because I'm already a...

Jacob

Community Legend

280 Views

1 replies

0 likes

Premium
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Do i get a notification if someone follows me?

as the title suggests, if friend X follows my profile (not a playlist but my profile) do I get notified? Ive tried it out with a friends account and didnt get a notification but not sure if thats only because I disabled a setting or not? Thanks

Casual Listener

as the title suggests, if friend X follows my profile (not a playlist but my profile) do I get notified?   Ive tried it out with a friends account and didnt get a notification but not sure if ...

Tom

Community Legend

76480 Views

3 replies

1 likes

Account
  • 76480 Views
  • 3 replies
  • 1 likes

Solved!! Maestro card option gone !!!!

yo man what's up with this man no more a maestro payment option availlble ?No way i'm gonna take a mastercard or other plastic card man!!

Casual Listener

yo man what's up with this man no more a maestro payment option availlble ? No way i'm gonna take a mastercard or other plastic card man!!

baziukaite

Newbie

5626 Views

2 replies

0 likes

  • 5626 Views
  • 2 replies
  • 0 likes