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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80325 Views

28 replies

0 likes

  • 80325 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

100755 Views

9 replies

2 likes

Account
Login
  • 100755 Views
  • 9 replies
  • 2 likes

account geblokkeerd

goede avond afgelopen donderdag heb ik perongeluk de afschijving van spotify terug geboekt. ik heb vrijdag het bedrag gelijk weer verstuurd naar spotify en ze 2 mailtjes gestuurd 1 vrijdag en 1 zaterdag ik heb tot nu toe nog niks gehoord en me accoun...

Newbie

goede avond   afgelopen donderdag heb ik perongeluk de afschijving van spotify terug geboekt. ik heb vrijdag het bedrag gelijk weer verstuurd naar spotify en ze 2 mailtjes gestuurd 1...

MattSuda

Spotify Star

609 Views

1 replies

0 likes

Account
  • 609 Views
  • 1 replies
  • 0 likes

Premium family member cannot log in.

I signed up for the premium family account and sent invitations to my family. One daughter tried accessing the account, but it says she already has one set up. I think she created a free one a long time ago, but now we cannot seem to get her linked t...

Newbie

I signed up for the premium family account and sent invitations to my family.  One daughter tried accessing the account, but it says she already has one set up.  I think she created a free ...

Maxim

Spotify Star

296 Views

1 replies

0 likes

Login
  • 296 Views
  • 1 replies
  • 0 likes

No puedo iniciar sesión

Por favor alguien me puede ayudar , pague mi código de recibo , el cual la empresa me dijo que el lago fue exitoso pero no puedo entrar a seleccionar canciones, sale como si no hubiera pagado , he reiniciado sesión , he cambiado contraseña y nada de ...

Newbie

Por favor alguien me puede ayudar , pague mi código de recibo , el cual la empresa me dijo que el lago fue exitoso pero no puedo entrar a seleccionar canciones, sale como si no hubiera pagado , he re...

MattSuda

Spotify Star

422 Views

1 replies

0 likes

Account
  • 422 Views
  • 1 replies
  • 0 likes

Having trouble logging into spotify premium

Hey Everyone, I recenlty signed up to spotify premium family and when I log in on my phone it says that I have the FREE subscription when in fact I have already paid for Premium family. I have logged out and also deleted the app and loaded it again a...

Newbie

Hey Everyone,   I recenlty signed up to spotify premium family and when I log in on my phone it says that I have the FREE subscription when in fact I have already paid for Premium family. I ha...

MattSuda

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Can't switch families

Hello,I'm currently in a Spotify family group that I want to leave. I guess it's that time in my life that I want a family of my own. For some reason I cannot accomplish this on my own as my account page says the owner of the old family group needs t...

Casual Listener

Hello, I'm currently in a Spotify family group that I want to leave. I guess it's that time in my life that I want a family of my own. For some reason I cannot accomplish this on my own as my accoun...

MattSuda

Spotify Star

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

spotify desactivo mi cuenta, y ahora no puedo acceder

Me mandaron un mail diciendo que desactivaron mi cuenta por un pago no autorizado. El tema es que no se que pudo haber pasado y quiero iniciar sesion para saber con que tarjeta hice el pago, y no puedo. Me tira error por todos lados!

Visitor

Me mandaron un mail diciendo que desactivaron mi cuenta por un pago no autorizado. El tema es que no se que pudo haber pasado y quiero iniciar sesion para saber con que tarjeta hice el pago, y no pue...

MattSuda

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Account Compromised

My premium account (not this one) had the password changed, and the email changed. I can't access it at all. I sent an email to the address given when the email was changed, however I have yet to get a response. I also found my username and password ...

Newbie

My premium account (not this one) had the password changed, and the email changed. I can't access it at all. I sent an email to the address given when the email was changed, however I have yet to get...

CryticalAce

Spotify Star

237 Views

1 replies

0 likes

Premium
Security
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Cannot play album or playlist

I am a premium member and am unable to play an album or a playlist. I start to play one, but after the first song is finished, it changes to another artist not on my album or playlist. I hate this. I want to play my playlist or album ONLY, not other ...

Casual Listener

I am a premium member and am unable to play an album or a playlist.  I start to play one, but after the first song is finished, it changes to another artist not on my album or playlist.  I ...

Bittencourt

Spotify Star

494 Views

5 replies

0 likes

  • 494 Views
  • 5 replies
  • 0 likes

Account was deleted

My account was deactivated/deleted yesterday April 23rd after a premium payment came out on the 22nd. I just re-made my account with the same email and username but don't have premium. I have receipt in my email of upgrade and of the payment made on ...

Visitor

My account was deactivated/deleted yesterday April 23rd after a premium payment came out on the 22nd. I just re-made my account with the same email and username but don't have premium. I have receipt...

CryticalAce

Spotify Star

373 Views

3 replies

0 likes

  • 373 Views
  • 3 replies
  • 0 likes

No internet connection error for Android

Hello there. I have Asus zenfone 5 and premium subscription. I was using the app without any problem until it had stopped suddenly by showing the error "no internet connection available". I have full mobile internet and it works for all the other app...

Newbie

Hello there. I have Asus zenfone 5 and premium subscription. I was using the app without any problem until it had stopped suddenly by showing the error "no internet connection available". I have full...

CryticalAce

Spotify Star

611 Views

1 replies

0 likes

Account
Login
Premium
  • 611 Views
  • 1 replies
  • 0 likes

Consistently showing "paused because account used somewhere else" notices

Why am I consistently recieving "account used elsewhere" messages throughout the day?? This is only happening recently and it's extremely irritating. I pay for a premium account and I have several devices connected but only 1 is every playing at the ...

Casual Listener

Why am I consistently recieving "account used elsewhere" messages throughout the day??  This is only happening recently and it's extremely irritating.  I pay for a premium account and I hav...

Jacob

Community Legend

452 Views

1 replies

0 likes

Account
Login
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não apareço para amigos. [RESOLVIDO]

Já fazem alguns meses que meus amigos me informaram que eu não apareço mais em suas listas de "escutando agora", meu nome fica no final da lista como se eu não usasse mais o Spotify por varios dias. Já fui nas configurações para ver se não havia ativ...

Regular

Já fazem alguns meses que meus amigos me informaram que eu não apareço mais em suas listas de "escutando agora", meu nome fica no final da lista como se eu não usasse mais o Spotify por varios dias. ...

Bruno_Reis

Casual Listener

1039 Views

5 replies

0 likes

Account
  • 1039 Views
  • 5 replies
  • 0 likes

MY ACCOUNT IS BEING HIJACKED AS I SIT HERE!!!!!

I actually got help for this last night, but of course, the problem returned this morning. Last night, I noticed that my playlists were gone - I had 153 of them, and they were replaced by nine playlists by someone else. Didn't catch the username for ...

Visitor

I actually got help for this last night, but of course, the problem returned this morning. Last night, I noticed that my playlists were gone - I had 153 of them, and they were replaced by nine playli...

Sebasty

Community Legend

326 Views

1 replies

0 likes

Security
  • 326 Views
  • 1 replies
  • 0 likes

'Zahlung von spotify Premium fehlgeschlagen.'

Spotify sent me a Mail: 'Zahlung von spotify Premium fehlgeschlagen.' I have checked my creditcard, but the Bank says, it is OK.I have checked my bankaccount, ther is enough money.I have have tried my spotify - konto giving in the numbers of my credi...

Casual Listener

Spotify sent me a Mail: 'Zahlung von spotify Premium fehlgeschlagen.'   I have checked my creditcard, but the Bank says, it is OK. I have checked my bankaccount, ther is enough money. I have...

PhilippGwinner

Casual Listener

1600 Views

4 replies

1 likes

Account
  • 1600 Views
  • 4 replies
  • 1 likes

Update stopped me from logging in?

I am subscribed and my saved password which I've been using for over a year is suddenly now invalid for no reason using the same machine and process as usual. I use only six passwords and have tried them all to no avail, just to make sure a yearlong ...

Visitor

I am subscribed and my saved password which I've been using for over a year is suddenly now invalid for no reason using the same machine and process as usual. I use only six passwords and have tried ...

Tom

Community Legend

433 Views

3 replies

0 likes

  • 433 Views
  • 3 replies
  • 0 likes

My spotify

Where can I find the information about my own Spotify? I meen the place where I can se all my playlists and see which ones who are public or not. And also my followers and who I´m following? I have found it before...

Casual Listener

Where can I find the information about my own Spotify? I meen the place where I can se all my playlists and see which ones who are public or not. And also my followers and who I´m following?&nbs...

johannasvahn

Casual Listener

1203 Views

6 replies

1 likes

  • 1203 Views
  • 6 replies
  • 1 likes

How do Spotify Gift Cards work?

If I spend X amount of money on a gift card, would that potentially allow multiple people to use the same account and then listen to spotify? Thanks!

Visitor

If I spend X amount of money on a gift card, would that potentially allow multiple people to use the same account and then listen to spotify? Thanks!

MattSuda

Spotify Star

2849 Views

2 replies

0 likes

Account
Premium
Subscription
  • 2849 Views
  • 2 replies
  • 0 likes

Solved!! Switching distributors for our music

My band is switching distributors for our music. My previous distributor can't give me an exact take down date, but I want to submit to our new ditrsibutor (DistroKid) as soon as we can: 1. Is it a problem if DistroKid uploads our music again before ...

Newbie

My band is switching distributors for our music. My previous distributor can't give me an exact take down date, but I want to submit to our new ditrsibutor (DistroKid) as soon as we can:   1. ...

MattSuda

Spotify Star

33805 Views

2 replies

0 likes

Account
Other
  • 33805 Views
  • 2 replies
  • 0 likes

Account blocked

Mij spotify account is geblokkeerd vanwege een betaling dat terug is gevorderd, ik kan niet meer op mijn account omhebt bedrag weer te betalen of om überhaupt te zien wat er nou aan de hand is. Als ik naar mijn account wil gaan krijg ik continu een f...

Casual Listener

Mij spotify account is geblokkeerd vanwege een betaling dat terug is gevorderd, ik kan niet meer op mijn account omhebt bedrag weer te betalen of om überhaupt te zien wat er nou aan de hand is. Als i...

Hubo

Community Legend

1033 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 1033 Views
  • 3 replies
  • 0 likes