Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1617 Views
  • 0 replies
  • 7 likes
  • Security
  • 1617 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446031 Views
  • 970 replies
  • 108 likes
  • Account
  • 446031 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199098 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199098 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108347 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108347 Views
  • 72 replies
  • 11 likes

dont know email to change password

how do i change my password if i got logged off my email and i don't remember the password

  • Newbie
  • how do i change my password if i got logged off my email and i don't remember the password
  • MattSuda
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! PayPal Payment failed - How long will Spotify work?

Hi all, So my payment was due to be taken yesterday, but the combination of being a student and purchasing a car meant there wasn't enough money in my bank account for Spotify Premium (£4.99, through the NUS). It said that Spotify has been unable to ...

  • Casual Listener
  • Hi all,   So my payment was due to be taken yesterday, but the combination of being a student and purchasing a car meant there wasn't enough money in my bank account for Spotify Premium (£4....
  • yamagal
  • Newbie
  • 12392 Views
  • 4 replies
  • 0 likes
  • 12392 Views
  • 4 replies
  • 0 likes

Superuser Contribution Mi cuenta se borro

De repente spotify se me cierra, intento entrar con mi email y mi contraseña y no me deja, escribo el nombre de usuario y porfin consigo entrar. Mi sorpresa que no tenía nada!!! Toda mi música y mi subscricion borradas. Yo soy premium familiar y ahor...

  • Visitor
  • De repente spotify se me cierra, intento entrar con mi email y mi contraseña y no me deja, escribo el nombre de usuario y porfin consigo entrar. Mi sorpresa que no tenía nada!!! Toda mi música y mi s...
  • Maria_B
  • Moderator
  • 7113 Views
  • 1 replies
  • 1 likes
  • 7113 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cuenta en pausa

Anteriormente tenia como forma de pago una tarjeta de debito de la cual me deshice, compre una tarjeta de regalo de 3 meses y la ingrese, incluso me llego el recibo y aun asi mi cue ta esta en pausa que se debe de hacer.

  • Newbie
  • Anteriormente tenia como forma de pago una tarjeta de debito de la cual me deshice, compre una tarjeta de regalo de 3 meses y la ingrese, incluso me llego el recibo y aun asi mi cue ta esta en pausa ...
  • Maria_B
  • Moderator
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Solved!! User followers or band followers?

This may be a dumb question, but I've seen some things in differnt places online that confuse the issue. I have a personal user login that was created using my facebook login. I have around 100 followers there. Also, our band page has about 180 follo...

  • Casual Listener
  • This may be a dumb question, but I've seen some things in differnt places online that confuse the issue.  I have a personal user login that was created using my facebook login.  I have arou...
  • MattSuda
  • Spotify Star
  • 403 Views
  • 5 replies
  • 0 likes
  • 403 Views
  • 5 replies
  • 0 likes

Solved!! Claim artist profile

Hi everyone, I'm a singer songrwriter with multiple releases through Spotify as platform. However, I want to claim the artist page that belongs to me. I do not have 250 followers, but that page is still mine, since it's my trademark. What to do?

  • Casual Listener
  • Hi everyone,    I'm a singer songrwriter with multiple releases through Spotify as platform.  However, I want to claim the artist page that belongs to me.   I do not have 250...
  • MattSuda
  • Spotify Star
  • 2383 Views
  • 4 replies
  • 0 likes
  • 2383 Views
  • 4 replies
  • 0 likes

Need help for releases as an artist

Dear all of you!I am an artist and I want to release music on Spotify!I am working to get 250 followers on my account so I can be a verified artist.I am not signed to any Music Label.So if I want my music on spotify, I have to work music aggregators ...

  • Newbie
  • Dear all of you! I am an artist and I want to release music on Spotify! I am working to get 250 followers on my account so I can be a verified artist. I am not signed to any Music Label. So if ...
  • MattSuda
  • Spotify Star
  • 252 Views
  • 2 replies
  • 0 likes
  • Account
  • 252 Views
  • 2 replies
  • 0 likes

To access an artist account, do you have to be verified first?

I just uploaded my first track to Spotify, and want to be able to see analytics and such for it, or otherwise be able to login to the Artist account. Is that only possible once you have 250 followers and go through the verification process?

  • Newbie
  • I just uploaded my first track to Spotify, and want to be able to see analytics and such for it, or otherwise be able to login to the Artist account. Is that only possible once you have 250 followers...
  • MattSuda
  • Spotify Star
  • 702 Views
  • 2 replies
  • 0 likes
  • Account
  • 702 Views
  • 2 replies
  • 0 likes

Spotify is linked to my Facebook but won't allow me to log in

Every time I try to log into Spotify it says my account is linked to my Facebook but when I try and log in it says unable to fulfill request. If I try and log in with my email it says incorrect credentials help!

  • Newbie
  • Every time I try to log into Spotify it says my account is linked to my Facebook but when I try and log in it says unable to fulfill request. If I try and log in with my email it says incorrect crede...
  • David_09
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • Login
  • 225 Views
  • 1 replies
  • 0 likes

spotify in UAE

Hi everyone! I'm italian and I arrived in Dubai the last july '16. Until at the last week I used Spotify witouth problem with my italian account; I don't know the reason but from the last three days I received one advise that tell that after 14 days ...

  • Casual Listener
  • Hi everyone! I'm italian and I arrived in Dubai the last july '16. Until at the last week I used Spotify witouth problem with my italian account; I don't know the reason but from the last three days ...
  • Maxim
  • Spotify Star
  • 1759 Views
  • 3 replies
  • 0 likes
  • 1759 Views
  • 3 replies
  • 0 likes

Meus familiares não conseguem usar o código que eu envio pra eles

Eu envio o link do plano família e falam que meu endereço está incorreto, sendo que não está, já recadastrei e ainda sim continua dando erro

  • Newbie
  • Eu envio o link do plano família e falam que meu endereço está incorreto, sendo que não está, já recadastrei e ainda sim continua dando erro
  • Bittencourt
  • Spotify Star
  • 302 Views
  • 3 replies
  • 0 likes
  • Premium
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution When will you bring the Lyrics feature back?

It's been almost a year that you said you're making some big improvents, would you please tell us when will you bring the lyrics feature back on laptop? Please hurry up...We've been waiting for it too long...

  • Newbie
  • It's been almost a year that you said you're making some big improvents, would you please tell us when will you bring the lyrics feature back on laptop? Please hurry up... We've been waiting for it ...
  • jelissnel
  • Casual Listener
  • 473 Views
  • 2 replies
  • 2 likes
  • 473 Views
  • 2 replies
  • 2 likes

How can I contact a live person at Spotify???

My credit card was recently stolen, so I had to close the account and start fresh. Unfortunately my last payment to spotify was not authorized, and although I've updated my account with new card details, access to my playlists via my app have been co...

  • Newbie
  • My credit card was recently stolen, so I had to close the account and start fresh.  Unfortunately my last payment to spotify was not authorized, and although I've updated my account with new car...
  • user-removed
  • Not applicable
  • 2696 Views
  • 7 replies
  • 2 likes
  • 2696 Views
  • 7 replies
  • 2 likes

Problemas con plan familiar

Hola, lo que pasa que tengo un plan familiar y al agregar mas usuarios me dice que la direccion es incorrecta y si estoy poniendo la direccion correcta, vi que para cambiar la direccion necesito cancelar la subscripcion y volverla a hacer pero apenas...

  • Newbie
  • Hola, lo que pasa que tengo un plan familiar y al agregar mas usuarios me dice que la direccion es incorrecta y si estoy poniendo la direccion correcta, vi que para cambiar la direccion necesito canc...
  • user-removed
  • Not applicable
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

que es la supuesta direccion fisica

hola, tengo una duda, inicie mi sesion y uno de los que estan en mi plan familiar primium fue eliminado (despues vi el correo de actualizar informacion o algo asi) la cosa esque le mande la suscripcion de nuevo y no puede acceder por la direccion fis...

  • Newbie
  • hola, tengo una duda, inicie mi sesion y uno de los que estan en mi plan familiar primium fue eliminado  (despues vi el correo de actualizar informacion o algo asi) la cosa esque le mande la sus...
  • user-removed
  • Not applicable
  • 552 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 552 Views
  • 2 replies
  • 0 likes

Brukere på min konto P01E357D50

Jeg har Spotify konto P01E357D50, der skal jeg skal kunne ha 5 brukere.Må alle logge seg på som meg, eller må jeg opprett egne brukere for at vi skal kunne være pålogget samtidig alle sammen.Jeg og min datter Kaja Malmin hadde Spotify gjennom Netcom ...

  • Newbie
  • Jeg har Spotify konto P01E357D50, der skal jeg skal kunne ha 5 brukere. Må alle logge seg på som meg, eller må jeg opprett egne brukere for at vi skal kunne være pålogget samtidig alle sammen. ...
  • MattSuda
  • Spotify Star
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Q

How can I change my country? And when will your service work in Belarus? Thanks.

  • Newbie
  • How can I change my country? And when will your service work in Belarus? Thanks.
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

Hi all, I have some problems logging in Spotify.I signed up with my email (not through Facebook) and I'm using Spotify on my phone. I'm trying to log in on my iPad but I can't. It's the right email and password, but it says I can't because I already ...

  • Visitor
  • Hi all, I have some problems logging in Spotify. I signed up with my email (not through Facebook) and I'm using Spotify on my phone. I'm trying to log in on my iPad but I can't. It's the right email...
  • MattSuda
  • Spotify Star
  • 728 Views
  • 8 replies
  • 0 likes
  • 728 Views
  • 8 replies
  • 0 likes

Christmas songs 365 days a year?

I like listening to an artist each day. I don't want to hear their Christmas songs until November. How may I block Christmas genre from all artists until I want to enable it again?

  • Casual Listener
  • I like listening to an artist each day. I don't want to hear their Christmas songs until November. How may I block Christmas genre from all artists until I want to enable it again? 
  • MattSuda
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Other
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Cannot log in

I joined premium 3w ago. Since then I have been unable to log in. The email address I use (is mine) and it indicates I have an account. I do - back when it was free I set one up. I cannot remember password. I have gone via the "Forgotten password" lo...

  • Regular
  • I joined premium 3w ago. Since then I have been unable to log in. The email address I use (is mine) and it indicates I have an account. I do - back when it was free I set one up. I cannot remember pa...
  • SMirchandani
  • Regular
  • 684 Views
  • 7 replies
  • 0 likes
  • Login
    Premium
  • 684 Views
  • 7 replies
  • 0 likes