Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 381739 Views
  • 918 replies
  • 107 likes
  • Account
  • 381739 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166152 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166152 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 96874 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 96874 Views
  • 68 replies
  • 10 likes

Superuser Contribution Suscripcion premium y aparece como free

Tengo mi cuenta con la suscripción Premium por error borre el caché de la app y ahora solo aparece como gratuita

  • Visitor
  • Tengo mi cuenta con la suscripción Premium por error borre el caché de la app y ahora solo aparece como gratuita
  • MonicaM_Bogota
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue Recieving Family Premium

Hi there, My brother added me to his family plan and it worked fine for awhile. He eventually forwarded me a text he had recieved about me losing my premium because my address couldn't be confirmed. The text said I would recieve a notification to con...

  • Newbie
  • Hi there,   My brother added me to his family plan and it worked fine for awhile.  He eventually forwarded me a text he had recieved about me losing my premium because my address cou...
  • MonicaM_Bogota
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue adding my wife to my Family Premium package

Hi,I have upgraded my account to the FAMILY PACKAGE but I'm not being able to add my wife to it (and that was the reason I actually got the family package). It says she does not live on the same address as I do (which is false because we do live toge...

  • Newbie
  • Hi, I have upgraded my account to the FAMILY PACKAGE but I'm not being able to add my wife to it (and that was the reason I actually got the family package). It says she does not live on the same ad...
  • MonicaM_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! I will lose my spotify music gift if I change my account?

I need to unlink my spotify with facebook and the solution is creating another spotify account, BUT if I do that can use again the code of a gift card that expires on april?

  • Visitor
  • I need to unlink my spotify with facebook and the solution is creating another spotify account, BUT if I do that can use again the code of a gift card that expires on april?
  • user-removed
  • Not applicable
  • 440 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 440 Views
  • 2 replies
  • 0 likes

Superuser Contribution switching sub type

i just paid to renew my premium subscription today i want to switch to the family subscription if i switch now will i have to payythe 14.99 even though i just paid the 9.99 or do i just pay the difference?

  • Newbie
  • i just paid to renew my premium subscription today i want to switch to the family subscription if i switch now will i have to payythe 14.99 even though i just paid the 9.99 or do i just pay the diffe...
  • MonicaM_Bogota
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem with family account

i'm part of a family account but i can't upgrade it to premium and it's the correct address but i don't know why is showing a error. The main account it's "cirraptor" and the error it's: No puedes unirte a este Plan Familiar Premium. No pudimos confi...

  • Newbie
  • i'm part of a family account but i can't upgrade it to premium and it's the correct address but i don't know why is showing a error. The main account it's "cirraptor" and the error it's: No pued...
  • MonicaM_Bogota
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 414 Views
  • 1 replies
  • 0 likes

Why won't my subscription activate?

I just bought Spotify premium for students, logged out to see if that would help, but even though I got the email receipt, I now am unable to log back into my account at all. Is there a time period I need to wait now in order to access my account or ...

  • Newbie
  • I just bought Spotify premium for students, logged out to see if that would help, but even though I got the email receipt, I now am unable to log back into my account at all. Is there a time period I...
  • Jacob
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

*SOLVED*How to stop reco'd songs from autoplaying?

Just noticed today that the recommended songs list below my playlists start to autoplay once my playlist is over. How do I stop this from happening? I don't mind the recos but I'd rather it not interfere with my playlists.Thanks!-S*EDIT* Found out it...

  • Newbie
  • Just noticed today that the recommended songs list below my playlists start to autoplay once my playlist is over. How do I stop this from happening? I don't mind the recos but I'd rather it not inter...
  • Jacob
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country with Facebook login

HiI have same issue that I want to change the country sitting. But it seems if I login with Facebook I can't change it. I know there is another post about the same problem two years ago, but I didn't see how it sovled. ( https://community.spotify.com...

  • Casual Listener
  • Hi I have same issue that I want to change the country sitting. But it seems if I login with Facebook I can't change it. I know there is another post about the same problem two years ago, but I didn...
  • abbychen78
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • Other
  • 354 Views
  • 2 replies
  • 0 likes

Solved!! Lost songs

I had to reinstall Spotify on my phone and all my songs are gone. I'm a premium member. How do I get them back?

  • Casual Listener
  • I had to reinstall Spotify on my phone and all my songs are gone. I'm a premium member. How do I get them back?
  • lrendon62773
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 320 Views
  • 2 replies
  • 0 likes

subscriptions

will i get charged if i cancel my 3 months deal before  it expires?

  • Newbie
  • will i get charged if i cancel my 3 months deal before  it expires?
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

I can't log in

I already have an account for more than a year now but I used an other account for the last 6 months. Latelly I wanted to log in but it says the email and username are both incorrect or password. So I wanted to change my password but then it said tha...

  • Newbie
  • I already have an account for more than a year now but I used an other account for the last 6 months. Latelly I wanted to log in but it says the email and username are both incorrect or password. So ...
  • morgannamonett
  • Music Fan
  • 275 Views
  • 1 replies
  • 0 likes
  • Login
  • 275 Views
  • 1 replies
  • 0 likes

Paypal subscribtion fail

For a few weeks the 30-day free trial of Spotify has been going on. I made a Paypal account (my first, and it has 0.00 balance), and tried to login and subscribe for the trial, but for some reason everytime after I logg in, I get redirected to the Pa...

  • Casual Listener
  • For a few weeks the 30-day free trial of Spotify has been going on. I made a Paypal account (my first, and it has 0.00 balance), and tried to login and subscribe for the trial, but for some reason ev...
  • Bundy3193
  • Casual Listener
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Being charged twice for Premium when I didnt even sign up

I used to have the Premium promotion for 3 months @ 0.99. I am now using the FREE version and I do not understand why I am being charged $1.08 TWICE. Spotify Case # 04492922

  • Newbie
  • I used to have the Premium promotion for 3 months @ 0.99. I am now using the FREE version and I do not understand why I am being charged $1.08 TWICE.    Spotify Case # 04492922
  • stevethebags
  • Newbie
  • 610 Views
  • 2 replies
  • 0 likes
  • Premium
  • 610 Views
  • 2 replies
  • 0 likes

Charged every month despite free account, no reciepts or other accounts active

I have a free account, and have had a free account for the past 4 or so months and yet I am getting a charge on my credit card every month. I have verified with all of my email addresses that I do not have ANY receipts or confirmations for the charge...

  • Newbie
  • I have a free account, and have had a free account for the past 4 or so months and yet I am getting a charge on my credit card every month. I have verified with all of my email addresses that I do no...
  • Jacob
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Pay for premium,but Only have free Spotify

HiI got a New phone and when logged on my Spotify Account again,all of my playlist r gone and I pay for premium Spotify,but at my account Its saying free. So what to Do??

  • Casual Listener
  • Hi I got a New phone and when logged on my Spotify Account again,all of my playlist r gone and I pay for premium Spotify,but at my account Its saying free. So what to Do??
  • Kinely40
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • Account
  • 398 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't password reset don't remember e-mail address I created account with.

So I created the account I am using now just to hit the forums. I know my username for my prem. account just not the password or the e-mail address I used to create the account. Not my greatest moment I have always used Spotify on my phone and now ha...

  • Visitor
  • So I created the account I am using now just to hit the forums. I know my username for my prem. account just not the password or the e-mail address I used to create the account. Not my greatest momen...
  • MaryS
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Charged Me for 2 Subscriptions!! Student and Regular!

I tried signing up for the student discount but my college was not on the list of elligible schools. SO I BACKED OUT OF IT. Then signed up for the 30 day free trial to pay 9.99 NEXT MONTH. I was charged $5.29 for the student discount on the same prof...

  • Casual Listener
  • I tried signing up for the student discount but my college was not on the list of elligible schools. SO I BACKED OUT OF IT. Then signed up for the 30 day free trial to pay 9.99 NEXT MONTH. I was...
  • brandysb16
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • 154 Views
  • 2 replies
  • 0 likes