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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

288003 Views

529 replies

34 likes

Account
Free
  • 288003 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13642 Views

6 replies

11 likes

Security
  • 13642 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540618 Views

990 replies

114 likes

Account
  • 540618 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129619 Views

74 replies

12 likes

Account
Login
Premium
  • 129619 Views
  • 74 replies
  • 12 likes

account shown as numbers

hey my account is shown as numbers in collaborative playlists. everyone else either has their username or fb name shown but mine isn't showing up correctly. can this be fixed because it's bugging me

Newbie

hey my account is shown as numbers in collaborative playlists. everyone else either has their username or fb name shown but mine isn't showing up correctly. can this be fixed because it's bugging me

itu_

Community Legend

426 Views

1 replies

0 likes

Account
  • 426 Views
  • 1 replies
  • 0 likes

SUSCRIPCION CON TARJETA

QUIERO CONTRATAR SPOTIFY PERO NO TENGO TARJETA, COMO HAGO? DEBERIA HABER OTRO MEDIO, PARA PODER HACERLO.

Newbie

QUIERO CONTRATAR SPOTIFY PERO NO TENGO TARJETA, COMO HAGO? DEBERIA HABER OTRO MEDIO, PARA PODER HACERLO.

itu_

Community Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

How do you update your email if it says it's connected to facebook?

I made my spotify account through facebook a few years ago, but recently I deleted that facebook account and created a new one with a new email. I want to update my email to fit the one I use now, but the setting won't let me. It says I can only chan...

Newbie

I made my spotify account through facebook a few years ago, but recently I deleted that facebook account and created a new one with a new email. I want to update my email to fit the one I use now, bu...

TobiasYoung

Composer

235 Views

1 replies

0 likes

Account
  • 235 Views
  • 1 replies
  • 0 likes

change email address

I am trying to edit my account info and change my email address. I get the message that the new email address is taken. It is an address I am currently using so my question is how could someone else be using that address

Newbie

I am trying to edit my account info and change my email address. I get the message that the new email address is taken. It is an address I am currently using so my question is how could someone else ...

TobiasYoung

Composer

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Canceled but charged???

Hi I canceled my Spotify Premium subscription but 9.99 was charged to me today...

Casual Listener

Hi I canceled my Spotify Premium subscription but 9.99 was charged to me today...

TobiasYoung

Composer

358 Views

4 replies

0 likes

  • 358 Views
  • 4 replies
  • 0 likes

Me cobraron dos veces este mes

Hola, me debitaron dos veces la suscripción este mes. ¿Cómo puedo hacer para que me quiten el cargo que no corresponde? Muchas Gracias

Newbie

Hola, me debitaron dos veces la suscripción este mes. ¿Cómo puedo hacer para que me quiten el cargo que no corresponde? Muchas Gracias

ErickRGuetta

Community Legend

279 Views

2 replies

0 likes

  • 279 Views
  • 2 replies
  • 0 likes

Premium code is not valid

When I enter the premium code that comes automatically with vodafone red10 campaign, it gives the following error."Unfortunately this premium code is not valid. Retry or consult customer service."can u help!?

Newbie

When I enter the premium code that comes automatically with vodafone red10 campaign, it gives the following error. "Unfortunately this premium code is not valid. Retry or consult customer service." ...

ErickRGuetta

Community Legend

462 Views

1 replies

0 likes

Premium
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

My premium subscription has disappeared and now says my subscription is free...I've tried all suggestions but nothing's working anyone else having the same problem?

Newbie

My premium subscription has disappeared and now says my subscription is free...I've tried all suggestions but nothing's working anyone else having the same problem?

Julian

Moderator

228 Views

1 replies

0 likes

Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Trotz prepaidkarte immer noch free

Hallo Leute, ich habe mir die Spotify prepaid Karte geholt für 9,99€, doch es wurde immer noch nicht aktualisiert

Newbie

Hallo Leute, ich habe mir die Spotify prepaid Karte geholt für 9,99€, doch es wurde immer noch nicht aktualisiert

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Switching countries

I set my account up while living in Australia. I have now permenantly moved to the UK but seem unable to change my coutry setting to the UK. I have tried changing it on my account but it won't let me! any advice?

Casual Listener

I set my account up while living in Australia. I have now permenantly moved to the UK but seem unable to change my coutry setting to the UK. I have tried changing it on my account but it won't let me...

Maxim

Spotify Star

349 Views

3 replies

0 likes

  • 349 Views
  • 3 replies
  • 0 likes

Superuser Contribution Registro de pago y aún no tengo Spotify Premium

Hola, he recibido un correo donde se registró un cobro de parte de Spotify para pagar un mes de Premium pero no tengo aún cuenta premium. Necesito saber si el pago fue correcto y por qué aún no me sale nada.

Casual Listener

Hola, he recibido un correo donde se registró un cobro de parte de Spotify para pagar un mes de Premium pero no tengo aún cuenta premium. Necesito saber si el pago fue correcto y por qué aún no me sa...

Julian

Moderator

279 Views

1 replies

0 likes

Account
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento inválido

O pagamento está sendo efetuado é descontado do meu cartão,já o Spotify manda a mensagem de que o pagamento não foi efetuados e de que o Spotify Premium será perdido.

Newbie

O pagamento está sendo efetuado é descontado do meu cartão,já o Spotify manda a mensagem de que o pagamento não foi efetuados e de que o Spotify Premium será perdido.

Julian

Moderator

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change post code

Hi. I have a problem with my account. I want to join Spotify premium for family but I have to fill the post code gap which I am unable to access. I've changed it on my Facebook account and I even tried to unlink my accounts but it didn't work. Any he...

Visitor

Hi. I have a problem with my account. I want to join Spotify premium for family but I have to fill the post code gap which I am unable to access. I've changed it on my Facebook account and I even tri...

Julian

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Rabatt für Studenten

Ich habe den Studentenrabatt schon 1 Jahr genutzt und die meldung bekommen dass dieser bald ausläuft. Also habe ich meinen Studentenstatus bei Unidays aktualisiert und bei Spotify versucht mich erneut zu verifizieren. 1. mit der Uni-Mail ging gar nic...

Newbie

Ich habe den Studentenrabatt schon 1 Jahr genutzt und die meldung bekommen dass dieser bald ausläuft. Also habe ich meinen Studentenstatus bei Unidays aktualisiert und bei Spotify versucht mich erneu...

wingshq

Community Legend

447 Views

1 replies

0 likes

Account
Premium
Subscription
  • 447 Views
  • 1 replies
  • 0 likes

Solved!! Free trial to Premium for Family

My wife and I were on free month long trials for Spotify and decided to go with a Family Premium subscription. She was charged for her regular membership. Is there any way to apply that payment to our family subscription since she will no longer be o...

Casual Listener

My wife and I were on free month long trials for Spotify and decided to go with a Family Premium subscription. She was charged for her regular membership. Is there any way to apply that payment to ou...

kellyp96

Casual Listener

1048 Views

2 replies

0 likes

  • 1048 Views
  • 2 replies
  • 0 likes

Facebook won't connect

Hello, Whenever I try to connect to facebook not much happens. I log in to facebook and afterwards the blue button to connect is still there. I've tried to connect on both my iPhone and on Windows and both won't work leading me to believe there's som...

Casual Listener

Hello,   Whenever I try to connect to facebook not much happens. I log in to facebook and afterwards the blue button to connect is still there. I've tried to connect on both my iPhone and on W...

Snarf312

Casual Listener

259 Views

2 replies

0 likes

Account
  • 259 Views
  • 2 replies
  • 0 likes

Can't Connect To Facebook

So I've tried just about everything, uninstalling Spotify, logging in and out, removing Spotify from facebook and reauthorizing it and nothing worked. I do have a different name on my Spotify account than I do on facebook which seems to be causing th...

Casual Listener

So I've tried just about everything, uninstalling Spotify, logging in and out, removing Spotify from facebook and reauthorizing it and nothing worked.   I do have a different name on my Spo...

mikeyc42

Casual Listener

293 Views

2 replies

0 likes

  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution correcting my email id

hi pls help me correcting the email I'd reason why even I req to reset my password so many times no.link to come in my mail box. I forgot my spotify password pls. pls help

Newbie

hi pls help me correcting the email I'd reason why even I req to reset my password so many times no.link to come in my mail box. I forgot my spotify password pls.  pls help

Julian

Moderator

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Premium to Family

I have an ongoing premium which expires in may, however I would like to convert it to family. How do I go about doing it without risking the current premium which payment has been made???

Newbie

I have an ongoing premium which expires in may, however I would like to convert it to family. How do I go about doing it without risking the current premium which payment has been made???

Maxim

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes