Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4467 Views
  • 0 replies
  • 9 likes
  • Security
  • 4467 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463727 Views
  • 974 replies
  • 110 likes
  • Account
  • 463727 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205192 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205192 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112954 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112954 Views
  • 72 replies
  • 12 likes

My prepaid cards PIN is not working?

Hi! Got an prepaid card in the value of 100 SEK, which would be able to pay premium for a month, but when I tried using the PIN it was not working. I have tried a several times but it just won't work. Is there anything I can do? Is there anything wro...

  • Newbie
  • Hi! Got an prepaid card in the value of 100 SEK, which would be able to pay premium for a month, but when I tried using the PIN it was not working. I have tried a several times but it jus...
  • alexortiz770
  • Newbie
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Keep getting charged

DOES ANYBODY HAVE A CONTACT # FOR SPOTIFY I KEEP GETTING BILLED AND IT DOESN'T MAKE ANY SENSE

  • Newbie
  • DOES ANYBODY HAVE A CONTACT # FOR SPOTIFY I KEEP GETTING BILLED AND IT DOESN'T MAKE ANY SENSE
  • laurenluvsmusic
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Loyalty Rewards?

So I have been with Spotify paying Premium for years. There are lots of offers to new customers but never to existing loyal customers. My questions are: 1) Has Spotify ever rewarded loyalty... ever at all? 2) Does Spotify ever intend to? Ironically y...

  • Casual Listener
  • So I have been with Spotify paying Premium for years. There are lots of offers to new customers but never to existing loyal customers. My questions are:   1) Has Spotify ever rewarded loyalty....
  • HerbertLye
  • Regular
  • 4331 Views
  • 8 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 4331 Views
  • 8 replies
  • 2 likes

Unlink Facebook Without Starting New Account

Hi, I recently deactivated my Facebook account and would like to reaccess my Spotify Premium account without creating a new Premium account. I unlinked Spotify from my Facebook account before I deactivated it but I'm still not able to set a new passw...

  • Visitor
  • Hi,   I recently deactivated my Facebook account and would like to reaccess my Spotify Premium account without creating a new Premium account. I unlinked Spotify from my Facebook account befor...
  • kirashi
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Problem changing my email adress

Hi there. I accidently tryed to log on with my new email adress and ended up on Spotify Free (without premium). And now when Im logged in with my ordinary username and want to change my old email to my new one it says that "this mailadress is already...

  • Newbie
  • Hi there.   I accidently tryed to log on with my new email adress and ended up on Spotify Free (without premium). And now when Im logged in with my ordinary username and want to change my old ...
  • ErikG
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Picture on Profile

I recieved a message that I needed to update my payment infformation, but when I tried to it sent me to the student premium information. I am no longer a studdent and am trying to continue on the $9.99 premium package, but it seems to longer be that ...

  • Newbie
  • I recieved a message that I needed to update my payment infformation, but when I tried to it sent me to the student premium information. I am no longer a studdent and am trying to continue on the $9....
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Trouble logging in and playlists gone

Hi! I've been having trouble with my login on Spotify The past week. I did reset my password and was finaly able to log on to my account. Now The problem is that all of my playlists are gone and I'm left with 1 playlist I never added and 33 people I'...

  • Casual Listener
  • Hi! I've been having trouble with my login on Spotify The past week. I did reset my password and was finaly able to log on to my account. Now The problem is that all of my playlists are gone and I'm ...
  • camilla2103
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 178 Views
  • 2 replies
  • 0 likes

Blacklist Artists in "My Mixtape"

Respectively I banned an artist ("Banks") from "my mixtape". Now all my mixtapes are missing songs from Banks, though theirs name is used in the mix description. How can I remove the artist from "blacklist"?

  • Newbie
  • Respectively I banned an artist ("Banks") from "my mixtape". Now all my mixtapes are missing songs from Banks, though theirs name is used in the mix description. How can I remove the artist from "bla...
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Can't log in to my Premium account

Hey, Used to "Log In With Facebook" - all of a sudden it won't work anymore "Incorrect Password' whether it's through my iPhone or my Mac. Turned platform on and off, disconnected and reconnected from Facebook, generated a password through app seting...

  • Newbie
  • Hey,    Used to "Log In With Facebook" - all of a sudden it won't work anymore "Incorrect Password' whether it's through my iPhone or my Mac.   Turned platform on and off, disconne...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Paying for premium but not receiving it?

I hope someone can help? I have message Spotify but had a response to come on here? For the last year I have been paying for premium and until recently been fine. Now all of a sudden I'm seeing ads and it's the free version?! My supscription was a tr...

  • Newbie
  • I hope someone can help? I have message Spotify but had a response to come on here? For the last year I have been paying for premium and until recently been fine. Now all of a sudden I'm seeing ads a...
  • Bittencourt
  • Spotify Star
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
  • 276 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family + HBO Combined Subscription for $20

Hello,A few days ago I received a notification from Spotify offering for me to upgrade to a combined subscription that would include Spotify Family and HBO for $20 (IIRC). At the time, I had just moved and was looking at ISPs. Now I can't find that o...

  • Newbie
  • Hello, A few days ago I received a notification from Spotify offering for me to upgrade to a combined subscription that would include Spotify Family and HBO for $20 (IIRC). At the time, I had just m...
  • user-removed
  • Not applicable
  • 1413 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1413 Views
  • 1 replies
  • 0 likes

Superuser Contribution US student subscription for an international student

Hi,I am currently an international student in the US. I was looking at getting the student discount membership with Spotify but it is only available here in the US and not back home in Australia. I was wonder if I could use my banking details for the...

  • Newbie
  • Hi, I am currently an international student in the US. I was looking at getting the student discount membership with Spotify but it is only available here in the US and not back home in Australia. I...
  • user-removed
  • Not applicable
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Spotify Family betaalmethodes

Waarom is het niet mogelijk om een Spotify Family abbonement te betalen via Ideal? In onze familie heeft niemand een Paypal en/of creditcard en wij vinden het overbodig om deze hiervoor erbij te nemen.

  • Casual Listener
  • Waarom is het niet mogelijk om een Spotify Family abbonement te betalen via Ideal?  In onze familie heeft niemand een Paypal en/of creditcard en wij vinden het overbodig om deze hiervoor erbij ...
  • GerdienH
  • Newbie
  • 404 Views
  • 3 replies
  • 1 likes
  • Other
  • 404 Views
  • 3 replies
  • 1 likes

Starbucks premium

I recently got a job at starbucks and have had one account for a long time, I didn't realize i was creating a new spotify account to link my partner numbers to. Is there any way to delete the account or transfer the subscription? I tried the general ...

  • Newbie
  • I recently got a job at starbucks and have had one account for a long time, I didn't realize i was creating a new spotify account to link my partner numbers to. Is there any way to delete the account...
  • KatesHere
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Plays music I dont have on my playlist

My playlists have gotten a second playlist named the same but with the word radio in it..so when I'm playing my list songs I dont have on MY list starts playing ..before it was only when my playlist had ended and it then kept playing this random musi...

  • Casual Listener
  • My playlists have gotten a second playlist named the same but with the word radio in it..so when I'm playing my list songs I dont have on MY  list starts playing ..before it was only when my pla...
  • Cupcakemom
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • Other
  • 217 Views
  • 2 replies
  • 0 likes

I cant listen music in spotify

Hello,My account was a premium but it is turned to free account suddenly.I didnt understand why? And i must pay money with my card anyway.Please HELP

  • Casual Listener
  • Hello, My account was a premium but it is turned to free account suddenly.I didnt understand why? And i must pay money with my card anyway.Please HELP
  • Hubo
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Payment via mobile not available

I am from the Philippines and I want to pay subscription using globe via mobile option but the method of payment cannot be found in the list. Instead gcash was on the list but i dont have any idea how gcash works. And I was told that using payment vi...

  • Casual Listener
  • I am from the Philippines and I want to pay subscription using globe via mobile option but the method of payment cannot be found in the list. Instead gcash was on the list but i dont have any idea ho...
  • dwynethd
  • Newbie
  • 331 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution charged twice a month

My account *******@gmail.com. Is being charge twice a month, One was charged on 26th Jan for the $14.99 and one was charge 3rd feb which is the family plan for $9.99. 02/03/2017 Purchase: 12345678 SPOTIFY USA NEW YORK NY Card: ****9384 02/03/2017 -9....

  • Visitor
  • My account *******@gmail.com. Is being charge twice a month, One was charged on 26th Jan for the $14.99 and one was charge 3rd feb which is the family plan for $9.99. 02/03/2017 Purchase:...
  • MaryS
  • Roadie
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
  • 230 Views
  • 2 replies
  • 0 likes

Cancelled my premium subscription and still being charged

Hello, I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paymentsn and hopefully reverse charges. I'm super dissapointed ...

  • Casual Listener
  • Hello,   I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paym...
  • Hubo
  • Community Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes