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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9960 Views
  • 3 replies
  • 9 likes
  • Security
  • 9960 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497082 Views
  • 982 replies
  • 112 likes
  • Account
  • 497082 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214194 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214194 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122785 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122785 Views
  • 72 replies
  • 12 likes

I can't change my country

I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me.

  • Newbie
  • I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me. 
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Can't log in with premium account on my galaxy s7

Hey there people of the internet,I have some trouble logging in with my phone and I was hoping someone could help me.The problem is as follows:To start off I have correctly filled in my email and password and I have tried resetting my password.When I...

  • Newbie
  • Hey there people of the internet, I have some trouble logging in with my phone and I was hoping someone could help me. The problem is as follows: To start off I have correctly filled in my ema...
  • osornios
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

I cannot log in on my iPhone

I am paying for a premium subscription yet cannot log in on my iPhone. I could, but now it either just freezes the app or tells me I have the wrong details. I have reset my password, reinstalled twice, it will not let me log in. Might possibly be sin...

  • Newbie
  • I am paying for a premium subscription yet cannot log in on my iPhone.    I could, but now it either just freezes the app or tells me I have the wrong details.    I have reset...
  • osornios
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Not receiving any notifications at all.

About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my settings? is this a server bug?

  • Newbie
  • About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my s...
  • osornios
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Redeemed Gift card, Spotify still wants payment for premium

I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium.

  • Newbie
  • I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium. 
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

mis familiares no se pueden conectar a mi premium plan familiar

Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password?Lo hacen en la comutadora o es su aparto ?Ya intente q entren con con mi usario y dice q no, con el suyo poniendo...

  • Casual Listener
  • Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password? Lo hacen en la comutadora o es su aparto ? Ya intente q ent...
  • kelekelesiu
  • Gig Goer
  • 1023 Views
  • 7 replies
  • 0 likes
  • 1023 Views
  • 7 replies
  • 0 likes

Clicking cancel subscription does nothing

Trying to cancel but when i click it the words just grey out and nothing happens

  • Casual Listener
  • Trying to cancel but when i click it the words just grey out and nothing happens 
  • osornios
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Can't access my premium account. My username got changed to a user number.

My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the user number, it shows up with my Facebook profile pi...

  • Newbie
  • My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the u...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

Songs won't download for offline use

I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for offline use but the other two refuse. I have Available Offline turned on f...

  • Newbie
  • I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work.     I have three playlists.  One downloaded every song for...
  • JerryM
  • Newbie
  • 124043 Views
  • 7 replies
  • 13 likes
  • 124043 Views
  • 7 replies
  • 13 likes

Password box missing from cancellation page...

My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't just make it one simple step I don't know) where the t...

  • Music Fan
  • My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't jus...
  • Liofa
  • Music Fan
  • 463 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 463 Views
  • 4 replies
  • 0 likes

Solved!! Problem linking with PSN

Hi,I looked for a similar subject but unfortunately, didn't find my answer.When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked".Indeed, i linked my account some time ago to my PS3, but i ...

  • Casual Listener
  • Hi, I looked for a similar subject but unfortunately, didn't find my answer. When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked". In...
  • osornios
  • Spotify Star
  • 510 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 510 Views
  • 3 replies
  • 0 likes

change country

help, i am unable to change countrykeeps saying germany while i am in UAE

  • Newbie
  • help, i am unable to change country keeps saying germany while i am in UAE  
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Are there any humans working for Spotify?

Spotify has been charging my credit card account for the past several months, I have logged into my account and it does not have my credit card number on file nor does it show a subscription. I have been trying to contact someone at this company to h...

  • Visitor
  • Spotify has been charging my  credit card account for the past several months, I have logged into my account and it does not have my credit card number on file nor does it show a subscription. I...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Listening on Multiple Devices with One Account

Greetings Spotify family! I've signed up for a Family account so that we can listen to music on multiple devices using the same account. However, it appears that even with the family plan we can only listen on one device with our account. We're not i...

  • Newbie
  • Greetings Spotify family!   I've signed up for a Family account so that we can listen to music on multiple devices using the same account. However, it appears that even with the family plan we...
  • aprildawn422
  • Newbie
  • 805 Views
  • 2 replies
  • 1 likes
  • Premium
  • 805 Views
  • 2 replies
  • 1 likes

Didn't get my free trial!

Hi I just subscribed for premium but on the receipt it says I paid. I thought I was supposed to get a 30 day free trial. Can someone please help me?

  • Visitor
  • Hi I just subscribed for premium but on the receipt it says I paid. I thought I was supposed to get a 30 day free trial.  Can someone please help me? 
  • Jordanjoy101
  • Newbie
  • 861 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 861 Views
  • 3 replies
  • 0 likes

Superuser Contribution Eu comprei a assinatura premium de 3 meses em promoção, pelo preço de um mês, mas.. .

Eu comprei a uns dias, uma assinatura que está em promoção, 3 meses por R$16,90 (geralmente é R$49,90), que é o preço que se pagaria por 1 mês, eu paguei pelo boleto, na internet, mas quando enviaram o recibo por e-mail, estava escrito que eu tinha p...

  • Newbie
  • Eu comprei a uns dias, uma assinatura que está em promoção, 3 meses por R$16,90 (geralmente é R$49,90), que é o preço que se pagaria por 1 mês, eu paguei pelo boleto, na internet, mas quando enviaram...
  • Bittencourt
  • Spotify Star
  • 530 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 530 Views
  • 3 replies
  • 0 likes

close facebook account with premium subscription

hola! cerre mi cuenta de facebook y aun tenia activa mi cuenta de spotify premium me gustaria saber si puedo cancelar mi subscripcion desde otro lugar o si puedo ingresar con mi email de otra forma para poder recuperar mi cuenta de spotify ! gracias!...

  • Casual Listener
  • hola! cerre mi cuenta de facebook y aun tenia activa mi cuenta de spotify premium me gustaria saber si puedo cancelar mi subscripcion desde otro lugar o si puedo ingresar con mi email de otra forma p...
  • kelekelesiu
  • Gig Goer
  • 245 Views
  • 3 replies
  • 0 likes
  • Account
  • 245 Views
  • 3 replies
  • 0 likes

Solved!! Ya no quiero conectarme con mi cuenta de Facebook

Actualmente tengo cuenta premium y suscritos a 3 membros de mi familia. Yo me conecto a través de mi cuenta de Facebook pero quiero deshacerme de esta red social, que puedo hacer sin afectar mi cuenta y a mis suscritos?

  • Casual Listener
  • Actualmente tengo cuenta premium y suscritos a 3 membros de mi familia. Yo me conecto a través de mi cuenta de Facebook pero quiero deshacerme de esta red social, que puedo hacer sin afectar mi cuent...
  • itu_
  • Community Legend
  • 423 Views
  • 3 replies
  • 0 likes
  • Account
  • 423 Views
  • 3 replies
  • 0 likes

can't cancel subscription

I followed the steps to unsubscribe from premium but when Im asked with the questionare about why and how would I rate spotify, I cannot move forward. Either way i click submit or skip it just greys out and cannot move forward.

  • Casual Listener
  • I followed the steps to unsubscribe from premium but when Im asked with the questionare about why and how would I rate spotify, I cannot move forward. Either way i click submit or skip it just greys ...
  • OviiiOne
  • Community Legend
  • 255 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 255 Views
  • 2 replies
  • 0 likes