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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81606 Views

9 replies

2 likes

Account
Login
  • 81606 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656756 Views

13 replies

4 likes

Account
  • 656756 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737876 Views

18 replies

29 likes

  • 737876 Views
  • 18 replies
  • 29 likes

I forgot my email to log in or cancel my account

I forgot the email I used for Spotify and I don't want to be paying for premium if I can't log in. I want to know what email I used or cancel the accout that has premium

Newbie

I forgot the email I used for Spotify and I don't want to be paying for premium if I can't log in. I want to know what email I used or cancel the accout that has premium

Jacob

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Account's Email and password were changed

Hi, i am not sure if this is the right board or if i should even post in this forum.Anyway, so yesterday i got an email from Spotify, telling me that the email address of my account was changed. I immediately, upon reading, tried logging into my acco...

Newbie

Hi, i am not sure if this is the right board or if i should even post in this forum. Anyway, so yesterday i got an email from Spotify, telling me that the email address of my account was changed. ...

PilotAC

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Premium or free?

the subscription page says free but in the app i can choose between songs as much as i want without having any ads.i used to receive the one add offering spotify premium for 30 days but i dont get any ads anymore.afaik i have to state account number ...

Casual Listener

the subscription page says free but in the app i can choose between songs as much as i want without having any ads. i used to receive the one add offering spotify premium for 30 days but i dont get ...

KatesHere

Community Legend

519 Views

6 replies

0 likes

Free
Premium
  • 519 Views
  • 6 replies
  • 0 likes

My playlist has been deleted and I have not logged out or logged in or changed anything

Hi, one of my playlists got deleted. I tried to play it on my computer as I had been the night before and did not close it yet, it was being buggy and did not play, so I force quit the app and reopened it. When I reopened it it wasn't there anymore. ...

Casual Listener

Hi, one of my playlists got deleted. I tried to play it on my computer as I had been the night before and did not close it yet, it was being buggy and did not play, so I force quit the app and reopen...

stellafang

Casual Listener

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

Facebook friends can't find my account on Spotify

Hello,I have read about other people having this issue but I have not been able to find a solution. The problem is that my Spotify username is a number and therefore my Facebook friends are not able to find my account. Is it possible in any way to ge...

Visitor

Hello, I have read about other people having this issue but I have not been able to find a solution. The problem is that my Spotify username is a number and therefore my Facebook friends are not a...

user-removed

Not applicable

270 Views

2 replies

0 likes

  • 270 Views
  • 2 replies
  • 0 likes

where to buy Spotify

Hello im living out USAuntil now i used gift card from ebay to use premium paymentrecently i can't find 6 month card on ebay i have AMEX that is from non spotify country and i have papyal (not usa account)any chance to help me out how to buy spotify ...

Visitor

Hello  im living out USA until now i used gift card from ebay to use premium payment recently i can't find 6 month  card on ebay   i have AMEX  that is from non spotify count...

ErikG

Roadie

551 Views

4 replies

0 likes

Premium
  • 551 Views
  • 4 replies
  • 0 likes

problem

i have open a spotify account for my son and need to cancel it because he can't remember the info and can't get back on the acoount. how do i cancel it without the info?

Visitor

i have open a spotify account for my son and need to cancel it because he can't remember the info and can't get back on the acoount. how do i cancel it without the info?  

KatesHere

Community Legend

266 Views

1 replies

0 likes

Premium
  • 266 Views
  • 1 replies
  • 0 likes

My account is back to free and all music gone

I updated my phone the other day and now my Spotify is back to free and ALL my music and playlists are gone. I do not have another username...my payment is not faulting. I run a business so I cannot have ads playing all day long at work. Please help!...

Casual Listener

I updated my phone the other day and now my Spotify is back to free and ALL my music and playlists are gone. I do not have another username...my payment is not faulting. I run a business so I cannot ...

Vanillainkk

Casual Listener

557 Views

6 replies

0 likes

  • 557 Views
  • 6 replies
  • 0 likes

Ich habe 3 Monate Premium für 0,99€ bezahlt aber kein premium erhalten

Hallo! Ich habe bei dem Angebot von Spotify 3 Monate Premium für 99 Cent erworben und der Betrag wurde auch am 3. Januar abgebucht aber Premium habe ich trotzdem nicht. Habe mich schon an und ab gemeldet und die App neu installiert aber leider funkti...

Visitor

Hallo! Ich habe bei dem Angebot von Spotify 3 Monate Premium für 99 Cent erworben und der Betrag wurde auch am 3. Januar abgebucht aber Premium habe ich trotzdem nicht. Habe mich schon an und ab geme...

Maxim

Spotify Star

1392 Views

5 replies

0 likes

  • 1392 Views
  • 5 replies
  • 0 likes

¿Y los supuestos 3 meses gratis de Spotify?

Hace un mes me salió una promoción de Spotify donde te daban 3 meses gratis de premium pagando solo una vez.....el día de hoy se me acabo el premium y no respetaron los 3 meses de su promoción

Casual Listener

Hace un mes me salió una promoción de Spotify donde te daban 3 meses gratis de premium pagando solo una vez.....el día de hoy se me acabo el premium y no respetaron los 3 meses de su promoción

monlexis

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Migrate data from facebook account to another account with same mail adress

Hello, I have spotify account registered using facebook account. Mail adress which I use is my gmail adress. I would like to keep logging using the same mail adress but disconnect account from facebook. Is this possible?

Visitor

Hello,   I have spotify account registered using facebook account. Mail adress which I use is my gmail adress. I would like to keep logging using the same mail adress but disconnect account fr...

ErikG

Roadie

346 Views

3 replies

0 likes

  • 346 Views
  • 3 replies
  • 0 likes

Bug when adding/modifying credit card information with Safari browser

There may be some kind of bug. When I try to add or modify my credit card information with Safari browser, the loading icon starts spinning. It just keeps loading for hours and nothing happens. I've tried this many times during this and the last mont...

Casual Listener

There may be some kind of bug. When I try to add or modify my credit card information with Safari browser, the loading icon starts spinning. It just keeps loading for hours and nothing happens. I've ...

Eero_T

Casual Listener

291 Views

2 replies

0 likes

  • 291 Views
  • 2 replies
  • 0 likes

App is not upgrading

I have paid for a monthly subscription for premium but my account is not upgrading?

Casual Listener

I have paid for a monthly subscription for premium but my account is not upgrading?

ErikG

Roadie

305 Views

3 replies

0 likes

Account
Premium
  • 305 Views
  • 3 replies
  • 0 likes

Can´t see premium status in my account

I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.

Visitor

I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.

ErikG

Roadie

5592 Views

3 replies

0 likes

  • 5592 Views
  • 3 replies
  • 0 likes

Canada isn't a valid country

Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it

Casual Listener

Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it

bobbyjoe2016

Casual Listener

367 Views

3 replies

0 likes

  • 367 Views
  • 3 replies
  • 0 likes

Solved!! Can't log on to familys host premium

Okay so,It appears that we've got a wrong zip code in the Host's account (typo).. now all the other accounts can't log on to it. It's says the address could not be confirmed every time I try it.. any suggestions?

Casual Listener

Okay so, It appears that we've got a wrong zip code in the Host's account (typo).. now all the other accounts can't log on to it. It's says the address could not be confirmed every time I try it.. a...

MrUsername

Casual Listener

527 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 527 Views
  • 4 replies
  • 0 likes

Spotify opens on another device when I start playing song

I have spotify premium (non-family plan) and use my account on multiple devices (phone, tablet, desktop). This usually works as expected - if I start playing a song on my phone while my desktop is playing, it pauses the desktop and starts playing on ...

Newbie

I have spotify premium (non-family plan) and use my account on multiple devices (phone, tablet, desktop). This usually works as expected - if I start playing a song on my phone while my desktop is pl...

ErikG

Roadie

3571 Views

1 replies

0 likes

  • 3571 Views
  • 1 replies
  • 0 likes

Charged for Premium but not on my account

I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9.99. How do I my account to update? I have logged o...

Casual Listener

I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9...

ErikG

Roadie

456 Views

4 replies

0 likes

  • 456 Views
  • 4 replies
  • 0 likes

Spotify for company resources what is possible?

We would like to give all our staff a spotify account to listen to his own music,There is a familly subscription but this is not for companies.What would be the best solution here. Aprox 20 resources.

Newbie

We would like to give all our staff a spotify account to listen to his own music, There is a familly subscription but this is not for companies. What would be the best solution here. Aprox 20 resou...

Maxim

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes