Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420520 Views
  • 965 replies
  • 108 likes
  • Account
  • 420520 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186038 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186038 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103329 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103329 Views
  • 69 replies
  • 10 likes

Superuser Contribution How do i transfer my playlists??

I recently bought spotify family and how do i transfer my old playlists and followers to my new account???

  • Newbie
  • I recently bought spotify family and how do i transfer my old playlists and followers to my new account???  
  • MonicaM_Bogota
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción, cuenta

Hola! realizo el pago de premium con la siguiente descripción Spotify PO11686D07, como puedo averiguar el usuario de esa cuenta? Gracias!

  • Casual Listener
  • Hola! realizo el pago de premium con la siguiente descripción Spotify PO11686D07, como puedo averiguar el usuario de esa cuenta? Gracias!
  • MonicaM_Bogota
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile picture and name gone

Okay, so my Spotify account is linked to my Facebook. Always has been. But I deactivated my Facebook account for like 3 days and when I reactivated and got back on Spotify, basically what happened was my profile picture is now blank and my name turne...

  • Casual Listener
  • Okay, so my Spotify account is linked to my Facebook. Always has been. But I deactivated my Facebook account for like 3 days and when I reactivated and got back on Spotify, basically what happened wa...
  • MonicaM_Bogota
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Signed up for Groupon deal. Now auto charges but I have no account login associated

I signed up for the 3 month deal through groupon. After it concluded I am now being charged the $9.99 monthly rate which is fine. However, I am unable to login into my account once it carried me over to the monthly billing. Neither of my email addres...

  • Newbie
  • I signed up for the 3 month deal through groupon.  After it concluded I am now being charged the $9.99 monthly rate which is fine.  However, I am unable to login into my account once it car...
  • MonicaM_Bogota
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution leave family without connecting the admin

yes i want to leave the family where i am a member, but i dont want to connect the main-member. is there any possibility?thanks

  • Newbie
  • yes i want to leave the family where i am a member, but i dont want to connect the main-member. is there any possibility? thanks
  • MonicaM_Bogota
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • Other
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to cancel/ unsubscribe/terminate spotify for family

I want to cancel my spotify for family, but when I got to the account details it only says: choose premium (it states I have the free version) or manage the members of the family. It doesn't say anything like canceling. Whenever I search for an answe...

  • Casual Listener
  • I want to cancel my spotify for family, but when I got to the account details it only says: choose premium (it states I have the free version) or manage the members of the family. It doesn't say...
  • MonicaM_Bogota
  • Roadie
  • 340 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 340 Views
  • 1 replies
  • 1 likes

Superuser Contribution cuenta familiar

Hola, acabo de contratar la cuenta familiar y al momento de agregar a los miembros, solo agreguè a uno y puse aceptar, còmo puedo agregar a los de màs?

  • Casual Listener
  • Hola, acabo de contratar la cuenta familiar y al momento de agregar a los miembros, solo agreguè a uno y puse aceptar, còmo puedo agregar a los de màs?
  • MonicaM_Bogota
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivated my Facebook, can't sign in

I Deactivated my Facebook and since my Spotify is linked with my Facebook, there's no other way to sign in. Is there a way to unlink my Facebook and create a password I can use with my email account instead?

  • Visitor
  • I Deactivated my Facebook and since my Spotify is linked with my Facebook, there's no other way to sign in. Is there a way to unlink my Facebook and create a password I can use with my email account ...
  • MonicaM_Bogota
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Payment

have been trying to update my payment information for several days now and a pop up box keeps appearing telling me that there is something wrong and I should try again or use a different card. I have tried all the cards i have and it continues to pop...

  • Newbie
  • have been trying to update my payment information for several days now and a pop up box keeps appearing telling me that there is something wrong and I should try again or use a different card. I have...
  • Masta_22
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Premium account

In August I bought a new phone through Rogers. On my new plan, I added the spotify premium account. This was not as a trial basis. Yet, for the last two months, I am on the free account - my premium doesn't work. I contacted Rogers and they stated th...

  • Newbie
  • In August I bought a new phone through Rogers. On my new plan, I added the spotify premium account. This was not as a trial basis. Yet, for the last two months, I am on the free account - my premium ...
  • Masta_22
  • Roadie
  • 269 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 269 Views
  • 2 replies
  • 0 likes

Cannot access my premium account

I have a premium account with my Rogers share everything plan, the other day I updated my phone and went to listen to music today it had me logged out. I logged back in through Facebook cuz that's the only way I do log in, and it gave me a new free a...

  • Newbie
  • I have a premium account with my Rogers share everything plan, the other day I updated my phone and went to listen to music today it had me logged out. I logged back in through Facebook cuz that's th...
  • Masta_22
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 171 Views
  • 1 replies
  • 0 likes

Can't Find Account (May Have Been Deleted and Re-created)

Hi there, I used to have a Spotify account connected to my Spark NZ mobile plan which gives me Spotify Premium, and this was working fine from middle of 2015 to early Dec 2016. But since getting a new phone (still on the same number/plan) last month,...

  • Newbie
  • Hi there,   I used to have a Spotify account connected to my Spark NZ mobile plan which gives me Spotify Premium, and this was working fine from middle of 2015 to early Dec 2016.   But ...
  • Masta_22
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

Recover old Facebook based account

I've lost my old premium account access due to the long in via facebook feature, it still exists but as a user ID number. However I don't know how to long in to it and my new facebook based account has none of the playlists!

  • Newbie
  • I've lost my old premium account access due to the long in via facebook feature, it still exists but as a user ID number. However I don't know how to long in to it and my new facebook based account h...
  • Masta_22
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Hello everyone, i have a little problem...i'm using Spotify Premium and this month i didn't have enough money on my account so it writes me that i'm gonna lose my premium account. But now i have enough money and i don't know what to do for not losing...

  • Casual Listener
  • Hello everyone,   i have a little problem...i'm using Spotify Premium and this month i didn't have enough money on my account so it writes me that i'm gonna lose my premium account. But now i ...
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Rogers wireless free premium subscription

I'm with Rogers and have tried to set up my free two year premium subscription. Every time I reinstall Spotify it takes me to the free membership. I not have premium access. Is there a specific username I need to use ..other issue. Hoping for some he...

  • Casual Listener
  • I'm with Rogers and have tried to set up my free two year premium subscription. Every time I reinstall Spotify it takes me to the free membership. I not have premium access. Is there a specific usern...
  • Masta_22
  • Roadie
  • 321 Views
  • 3 replies
  • 0 likes
  • Account
  • 321 Views
  • 3 replies
  • 0 likes

Not all Canadians speak french...

On the browse page, I usually have at least one french playlist in the discover section, and email blasts seem to come to me in french. I can't find anywhere on my profile where I'm listed as preferring french, except the fact that I'm in Canada, and...

  • Newbie
  • On the browse page, I usually have at least one french playlist in the discover section, and email blasts seem to come to me in french.   I can't find anywhere on my profile where I'm listed a...
  • JBampfield
  • Newbie
  • 163 Views
  • 1 replies
  • 1 likes
  • Account
  • 163 Views
  • 1 replies
  • 1 likes

Solved!! I have been kicked out of a family account

Hello, My premium status has been removed without warning. The titular user in the Premium for Family tried inviting me back, but when I fill all my info (names, address), it states that it cannot confirm that I live on the same address. Please help.

  • Casual Listener
  • Hello,   My premium status has been removed without warning. The titular user in the Premium for Family tried inviting me back, but when I fill all my info (names, address), it states that it ...
  • Maxim
  • Spotify Star
  • 1994 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1994 Views
  • 1 replies
  • 0 likes

Solved!! Can't join premium for family

A family member was unable to join my family plan. The error message was: "We couldn't confirm that you live in the same adress as the main account holder". Even though the adress is the same. Any help?

  • Newbie
  • A family member was unable to join my family plan. The error message was: "We couldn't confirm that you live in the same adress as the main account holder". Even though the adress is the same. Any he...
  • Maxim
  • Spotify Star
  • 3319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3319 Views
  • 1 replies
  • 0 likes