Accounts

Premium account does´t work

I pay for the premium account every month but i still got a "free" account in fact. I already checked if I had used another e-mail adress for log in - no account on other mail adress or facebook account. I also logged out and in but still it did´nt w...

My spotify account is invisible (help)

If I type my full name in the search bar (Yes, I'm connected to Facebook, none of my settings are on private), my account doesn't show. This is since a couple of months and I don't know why. pls send help I want to show people my great playlists

Moved/Change Address

Hello, I recently moved to another city (not different country). How can I update my zip code in my profile? There's no option to when I click "edit profile" on my profile page. Thanks

My account is being used somewhere else

My spotify keeps getting paused because someone is using my account somewhere else. I tried changing my password and then logged out everywhere but it still says is being used somewhere else. Can any of you help?

Unable to sync with Facebook

After seemingly endless back and forth with no solution I have decided to post here to see if there is ANY way to correct this issue. I am unable to connect my Facebook account with Spotify. I have attempted on my Samsung Galaxy S5, Windows PC, and e...

I forgot the mail and the password I used to log in my premium profile, I just remember the username

i have spoti premium for one year but i need the Plan Fmiliar

i pay for the premium for one year, but i make a mistake ... the plan that i need is the familiar plan for one year also ... what can i do? ... i need the familiar plan ... please help me

How to change your country setting with immediate effect..??

Hi all - hopefully someone can help me here...;-) Just a little while ago I upgraded my long time premium account to a family premium account so the hole familiy can have their own account. We recently moved from Sweden to Denmark and when ordering t...

Obtive premium

Aderi ao premium, foi efetuado pagamento atraves do cartão de crédito. Porém até agora minha conta consta como free. Não é imediata a transição?

Setup

Can't setup an account, message says my email is already in use

account won't delete

i want to make a new account with an email adress that i used for an old account. i deleted the old account so that i could use the email, but the account isn't gone. when i try to set up a new account using that email, it says there's already an acc...

Two accounts/usernames under one email

I'm not sure how this happened, but I have one account which is connected to my Facebook and another which is seperate (I have to log in using the username). Both are connected to one email.The problem is, I want to use the Facebook account one as it...

Delete old account?

I had spotify premium. I have recently bought a new phone and redownloaded spofify and signed in through facebook as opposed to an account (I cant remember the log in) and now I am on 'free' but still getting charged for the old account. How do I sto...

blocked facebook account can not login on spotify anymore - how do I delete my spotify account?

Hello everyone, my facebook account was somehow blocked and now FB requires my personal ID or passport or whatever to get back my profile, what I am not willing to do. So anyways, I'm no longer able to enter my facebook account what means in conseque...

Charged incorrectly and asked for a refund but subscription was cancelled instead

Hi,I am supposed to be on a student premium account being charged £4.99 a month.I have been charged £9.99 a month since i updated my payment details.Instead of recieving the refund I asked for my subscription has been cancelled.Can someone help me ge...

Premium nicht erhalten

Hi ich habe letztes Jahr kurz nach Weihnachten das Angebot genutzt und Spotify für 3 Monate für 1 Euro gekauft. Bzw das hatte ich vor. Ich habe mich mit PayPal eingeloggt und auch gezahlt. Das Geld wurde auch von meinem Konto abgebucht. Einen Premium...

Changhe My nickname?

Hello, i try everything, but i can change my nicknam on Spotify, they give me a nickname with number like: "123486876" Anyone knows how to change this? In website, my name shows correclety but on spotify dosen't

Logging in

I can't log into my account and I want to cancel my membership there are no numbers to contact Spotify and when I click help I get sent to this site. Any solutions?

Billed after removal of premium subscription

Hi, I cancelled my subscription to the premium service of spotify around 2 or more weeks ago. I have done this only to find out that today, I have been charged by Spotify for the use of the premium service which I had CANCELLED. Why has this occured?