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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154174 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154174 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10509 Views
  • 3 replies
  • 9 likes
  • Security
  • 10509 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505292 Views
  • 985 replies
  • 112 likes
  • Account
  • 505292 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124229 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124229 Views
  • 74 replies
  • 12 likes

Solved!! Was Premimum and now want to switch to student discount

My account I was paying for was subscribed to Premium but since I am a student I would like to take advantage if the student discount membership. Though I can't find where to switch it to the student membership since I already had premium beforehand,...

  • Newbie
  • My account I was paying for was subscribed to Premium but since I am a student I would like to take advantage if the student discount membership. Though I can't find where to switch it to the student...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Memoria al borrar listas

Quería saber si al retirar canciones y listas descargadas también se eliminan de la memoria del teléfono o se quedan ahí...Muchas gracias.

  • Newbie
  • Quería saber si al retirar canciones y listas descargadas también se eliminan de la memoria del teléfono o se quedan ahí... Muchas gracias.
  • Maria_B
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium
  • 229 Views
  • 1 replies
  • 0 likes

Ability to find friends and be visible to them

I've signed in Spotify using my e-mail, then I linked my account with Facebook. Spotify asked for my permission and I gave it, then my photo appeared in my profile and everything looked good. Except friends. Spotify keeps saying "There are no more fr...

  • Regular
  • I've signed in Spotify using my e-mail, then I linked my account with Facebook. Spotify asked for my permission and I gave it, then my photo appeared in my profile and everything looked good. Except ...
  • statics86
  • Regular
  • 386 Views
  • 4 replies
  • 0 likes
  • 386 Views
  • 4 replies
  • 0 likes

Solved!! can't delete account / cancel subscription

I had a previous premium account which i made using facebook login. However i created a new account and in the process of creating a new account i accidentally linked it to my facebook. So basically I connected two spotify accounts, one premium one f...

  • Casual Listener
  • I had a previous premium account which i made using facebook login. However i created a new account and in the process of creating a new account i accidentally linked it to my facebook. So basically ...
  • KatesHere
  • Community Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Solved!! Spark - account payment

Hi there, I have a Spotify Premium account already and Spark is going to take over the payment. Do I just cancel my subscription to do this? Is it that simple, I don't want to lose my account. Thanks

  • Casual Listener
  • Hi there, I have a Spotify Premium account already and Spark is going to take over the payment. Do I just cancel my subscription to do this? Is it that simple, I don't want to lose my account.&n...
  • lizsimps
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 371 Views
  • 2 replies
  • 0 likes

Paid for premium app won't let me use it

Paid for premium app still says free. Idk what to do

  • Casual Listener
  • Paid for premium app still says free. Idk what to do
  • ErikG
  • Roadie
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Year in Music

I accidentally revoked access to Year in Music and I don't know how to get it back someone please help me!

  • Casual Listener
  • I accidentally revoked access to Year in Music and I don't know how to get it back someone please help me!
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

deleted song from SONGS playlist

i made a mistake and pressed the x on the a song in SONGS playlist and i cant recover it can someone help me

  • Casual Listener
  • i made a mistake and pressed the x on the a song in SONGS playlist and i cant recover it can someone help me
  • usapgary
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Problem adding my daughter to my Spotify family

Hi,i was à Spotify Premium member then decided to move to Spotify family so other 3 family members could use Premium too. No problem for husband and son. However my daughter never bothered clicking on the link but was/is still using my original logon...

  • Casual Listener
  • Hi, i was à Spotify Premium member then decided to move to Spotify family so other 3 family members could use Premium too. No problem for husband and son. However my daughter never bothered clicking...
  • mysonissam
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Solved!! Lost my spotify premium

Hi I went on my spotify and got an ad. I have a spotify premium account and automatically pay every month so this shouldn't be possible. Also when I checked with my profile it said free account, get spotify premium:/

  • Casual Listener
  • Hi I went on my spotify and got an ad. I have a spotify premium account and automatically pay every month so this shouldn't be possible. Also when I checked with my profile it said free account, get ...
  • Chaykean
  • Casual Listener
  • 570 Views
  • 5 replies
  • 0 likes
  • 570 Views
  • 5 replies
  • 0 likes

iPhone Media Library feature

Hi i cant click on the Spotify app it just disappears

  • Newbie
  • Hi i cant click on the Spotify app it just disappears
  • ErikG
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Other
  • 195 Views
  • 1 replies
  • 0 likes

Can not upgrade

Hi,I use Spotify Free and want to upgrade to Premium. I try to pay by using my Mastercard, but get a message saying: "Ooops ! It seems like your pay service has a bad day. Don't worry, no money has been withdrawn from you account. Try a different way...

  • Casual Listener
  • Hi, I use Spotify Free and want to upgrade to Premium. I try to pay by using my Mastercard, but get a message saying: "Ooops ! It seems like your pay service has a bad day. Don't worry, no money has...
  • Bittencourt
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • Other
  • 365 Views
  • 3 replies
  • 0 likes

I have paid for premium

Spotify has taken money out of my bank account for a monthly premium account. But my account still says I only have free Spotify. I am very aggravated about this seeing that I have paid for it and can't use it.

  • Newbie
  • Spotify has taken money out of my bank account for a monthly premium account. But my account still says I only have free Spotify. I am very aggravated about this seeing that I have paid for it and ca...
  • PilotAC
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Can't sign Family Account??

Hello, I have now Premium account, but I want to upgrade it to an Family Account, but it says that this service is unfortunatelynot avaiable ?? hmm anyone help here?

  • Casual Listener
  • Hello,   I have now Premium account, but I want to upgrade it to an Family Account, but it says that this service is unfortunatelynot avaiable ?? hmm anyone help here?
  • KamilHedegaard
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connecting facebook

Hi I have just connected spotify and Facebook and even if I have already disconnected facebook it took my profile picture which it use all over the app, and if I try to find nickname I have registered with it find my real name. There is no setup for ...

  • Newbie
  • Hi I have just connected spotify and Facebook and even if I have already disconnected facebook it took my profile picture which it use all over the app, and if I try to find nickname I have registere...
  • MaryS
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify deleted my account

Spotify deleted my premium account alone being that I had just paid, I created again with the same email and password but it was not came premium being that I had paid

  • Newbie
  • Spotify deleted my premium account alone being that I had just paid, I created again with the same email and password but it was not came premium being that I had paid
  • MaryS
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transferring subscription btwn two people

Hi Spotifiers,i need some help,I would like to transfer a subscription from my wife's account to mine. It was a gift from her but she activated it on her account. How do I go about fixing that? All I want is to have my playlists available for my wire...

  • Newbie
  • Hi Spotifiers, i need some help, I would like to transfer a subscription from my wife's account  to mine. It was a gift from her but she activated it on her account. How do I go about fixing t...
  • MaryS
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Help! No spotify in my country, but there is..

Hey i hope someone can help me. I started using Spotify premium while living in Ireland (the premium part came with my phone contract) and now i moved to Argentina and want to have premium too, but when i put all the card details it says that theres ...

  • Casual Listener
  • Hey i hope someone can help me. I started using Spotify premium while living in Ireland (the premium part came with my phone contract) and now i moved to Argentina and want to have premium too, but w...
  • oscitare
  • Composer
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Family account not getting Premium subscription

Hi - thanks for your help with this.I recently signed my family to the family membership and have set up all their accounts.How ever, now logged in to their respective devices and they are all have 'Free' accounts rather than 'premium'.I followed the...

  • Casual Listener
  • Hi - thanks for your help with this. I recently signed my family to the family membership and have set up all their accounts. How ever, now logged in to their respective devices and they are all ...
  • Maxim
  • Spotify Star
  • 325 Views
  • 4 replies
  • 1 likes
  • 325 Views
  • 4 replies
  • 1 likes

Cannot change country

Hi Community! Sometime ago, I moved to my home country Turkey from the US. I had been using my spotify US account until I decided to switch the country of the account to 'Turkey' as I am living in here now and the family plan is much cheaper here. I ...

  • Casual Listener
  • Hi Community!   Sometime ago, I moved to my home country Turkey from the US. I had been using my spotify US account until I decided to switch the country of the account to 'Turkey' as I am liv...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes