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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84365 Views

9 replies

2 likes

Account
Login
  • 84365 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

660829 Views

13 replies

4 likes

Account
  • 660829 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742482 Views

18 replies

29 likes

  • 742482 Views
  • 18 replies
  • 29 likes

Moving abroad and losing my music?

Hello community!So I moved to Greece last July, and thus switched from paying with a Danish card to paying with a Greek one. I no longer have access to my Danish card so switching back is not an option.To my big regret I realised that I no longer hav...

Casual Listener

Hello community! So I moved to Greece last July, and thus switched from paying with a Danish card to paying with a Greek one. I no longer have access to my Danish card so switching back is not an op...

Bittencourt

Spotify Star

278 Views

3 replies

0 likes

Premium
  • 278 Views
  • 3 replies
  • 0 likes

Solved!! Ordered Headspace - ended up with Family

Hello, I signed up on an offer through Facebook ads and tried ordering the subscription for 149 NOK per month. Everything seemed fine at first, but somehow I ended up with a family subscription instead (which is the same price as Headspace + premium)...

Casual Listener

Hello, I signed up on an offer through Facebook ads and tried ordering the subscription for 149 NOK per month. Everything seemed fine at first, but somehow I ended up with a family subscription inste...

crematedman

Community Legend

623 Views

1 replies

0 likes

Account
Premium
Subscription
  • 623 Views
  • 1 replies
  • 0 likes

Account

I made a new facebook and login was through facebook. I created a new facebook and i have the premuim, so i do i change it to my new facebook or email?

Newbie

I made a new facebook and login was through facebook. I created a new facebook and i have the premuim, so i do i change it to my new facebook or email?

crematedman

Community Legend

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

3 months for 99cents problems

i never used spotify premium before at the begin page of spotify it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the promotional rate. How do I get this fixed? I was charged th...

Casual Listener

i never used spotify premium before at the begin page of spotify it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the pro...

crematedman

Community Legend

197 Views

1 replies

0 likes

Other
Premium
  • 197 Views
  • 1 replies
  • 0 likes

No real Customer service

Spotify had took money from my account on three occasions in one day, can not get in contact with no one and all I have is an online contact address but to no avail the site is say it is having issue and that are working to fix the problem but my pro...

Newbie

Spotify had took money from my account on three occasions in one day, can not get in contact with no one and all I have is an online contact address but to no avail the site is say it is having issue...

Jacob

Community Legend

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Charged me double than what I signed up for (student)

I signed up for the student discount, and I found out that the last four months they have been charging me double! I am on an extremely tight budget, and STILL a student. This is unacceptable. I demand a refund for over charging me not once, not twic...

Casual Listener

I signed up for the student discount, and I found out that the last four months they have been charging me double! I am on an extremely tight budget, and STILL a student. This is unacceptable. I dema...

diego27865

Casual Listener

254 Views

2 replies

0 likes

  • 254 Views
  • 2 replies
  • 0 likes

Solved!! Upgrading to Family - do invitees need to cancel their accounts?

Hello,I have upgraded to Family and invited family members who already have premium accounts. Once they accept the invitation, are their accounts automatically cancelled or do they have to cancel in order to no longer be billed? I have read the famil...

Casual Listener

Hello, I have upgraded to Family and invited family members who already have premium accounts. Once they accept the invitation, are their accounts automatically cancelled or do they have to cancel i...

gensimmonds

Casual Listener

360 Views

2 replies

0 likes

Account
Subscription
  • 360 Views
  • 2 replies
  • 0 likes

Spotify premium is not lettin me go

Hey. I have been paying for spotify premium over 2 years. And it wont let me cancel my subscription. I have tried the last 3 months. i go in. Cancel my subscription. Waits 2-3 days and they still take my money... In the start i thought i did somethin...

Casual Listener

Hey. I have been paying for spotify premium over 2 years. And it wont let me cancel my subscription. I have tried the last 3 months. i go in. Cancel my subscription. Waits 2-3 days and they still tak...

Maxim

Spotify Star

326 Views

3 replies

0 likes

Premium
  • 326 Views
  • 3 replies
  • 0 likes

Password

When I made my Spotify account I made it through face book and now I want to change the password but I don't know how

Newbie

When I made my Spotify account I made it through face book and now I want to change the password but I don't know how

Dreadlord

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Paid for Premium and Not getting it

I was charged for the Student Premium amount and not getting it... Please help...

Regular

I was charged for the Student Premium amount and not getting it... Please help... 

Maxim

Spotify Star

385 Views

6 replies

0 likes

  • 385 Views
  • 6 replies
  • 0 likes

I can't change country because i can't log in

I am now living in Spain and can't log in as it says 'You can only use Spotify abroad for 14 days". How can I fix this?

Newbie

I am now living in Spain and can't log in as it says 'You can only use Spotify abroad for 14 days". How can I fix this?

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Solved!! I entered my card and got charged all times I tried, didn't get premium

Hi guys, I'm new to spotify went to get the premium entered my card i got a message that my card has problems but no charges where made and still got charged (I realized this after trying 6 times and got charged 6 times). I'm trying to get a hold wit...

Casual Listener

Hi guys, I'm new to spotify went to get the premium entered my card i got a message that my card has problems but no charges where made and still got charged (I realized this after trying 6 times and...

Jacob

Community Legend

441 Views

4 replies

0 likes

Account
Premium
Subscription
  • 441 Views
  • 4 replies
  • 0 likes

Solved!! Subscription and payment

I received an email from Spotify stating that my credit card provider had recalled a payment, and then they blocked me out of my account. When I tried to get any information about how to reactivate my account, and make the payment in full they email ...

Newbie

I received an email from Spotify stating that my credit card provider had recalled a payment, and then they blocked me out of my account. When I tried to get any information about how to reactivate m...

Maxim

Spotify Star

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Multiple account log-in confusion

A few years back, I tried to create an account for a magazine I was working for, Urban Plains. Somehow, that account ended up connected to my personal Facebook profile. Now when I log in with Facebook, it logs me into my profile, but the username and...

Newbie

A few years back, I tried to create an account for a magazine I was working for, Urban Plains. Somehow, that account ended up connected to my personal Facebook profile. Now when I log in with Faceboo...

crematedman

Community Legend

310 Views

1 replies

0 likes

Account
Login
  • 310 Views
  • 1 replies
  • 0 likes

I'm been charged twice a month

I used to have spotify premium, the regular account, paying $10 a month because I didn't know about the Student discount. I thought I changed my account to student to pay $5 a month but instead, they are charging me both payments a month and it's not...

Newbie

I used to have spotify premium, the regular account, paying $10 a month because I didn't know about the Student discount. I thought I changed my account to student to pay $5 a month but instead, they...

crematedman

Community Legend

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

Double payment

I have today payed for spotify premium(8.des).129,- (NOK)I have tried for a couple of weeks ago to change acount to family premium.149,- when i log in at dot com, it looks like i am a family member, but i cant play with two devices at the same time. ...

Newbie

I have today payed for spotify premium(8.des).129,- (NOK) I have tried for a couple of weeks ago to change acount to family premium.149,- when i log in at dot com, it looks like i am a family member...

Bittencourt

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Fido account activation

Hi everyone, I have recently switched my phone plan with Fido to suit my need better. My previous account has a 2 year premium subscription, and my current plan has a 6-month subscrption, expring in May 2017. My premium account stopped working today ...

Newbie

Hi everyone,    I have recently switched my phone plan with Fido to suit my need better. My previous account has a 2 year premium subscription, and my current plan has a 6-month subscrpti...

Maxim

Spotify Star

582 Views

1 replies

0 likes

Account
  • 582 Views
  • 1 replies
  • 0 likes

Double charged 3 times and the price is wrong. I contacted spotify last month and i heard nothing!

I'm so confused. I am supposed to be paying for 3 people total. My brother myself and my mother however I'm being charged 16.99 a month TWICE! Please help me find a solution...

Newbie

I'm so confused. I am supposed to be paying for 3 people total. My brother myself and my mother however I'm being charged 16.99 a month TWICE! Please help me find a solution...

crematedman

Community Legend

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

koop 3mnd kijg er een?

Hallo,Ik heb 3mnd premium gekocht, de aanbieding van jullie zelf…Ik krijg echter maar een maand na betalen, en nu moet ik het nog recht zien te breien ook.Waarom gaat alles bijna overal fout?Vriendelijke groet Jan Overgaauw

Casual Listener

Hallo, Ik heb 3mnd premium gekocht, de aanbieding van jullie zelf… Ik krijg echter maar een maand na betalen, en nu moet ik het nog recht zien te breien ook. Waarom gaat alles bijna overal fout? ...

januzz

Casual Listener

448 Views

3 replies

0 likes

  • 448 Views
  • 3 replies
  • 0 likes

Solved!! Adding another account to Premium for Family

I am stuck in a loop! I clicked on the invitation, set up a free account, and then clicked on the link to complete the set up. After entering the invitation code and completing the address information, I am directed back to the invitation code page, ...

Casual Listener

I am stuck in a loop! I clicked on the invitation, set up a free account, and then clicked on the link to complete the set up. After entering the invitation code and completing the address informatio...

Bittencourt

Spotify Star

419 Views

3 replies

0 likes

  • 419 Views
  • 3 replies
  • 0 likes