decoupling Spotify account from FB

I initially signed up for a free Spotify account through Facebook. Now I want to upgrad to a premium account and decouple from Facebook. I want to use the same email address associated with my Facebook and initial free Spotify account. Spotify's help...

• sloanman
• Newbie
• I initially signed up for a free Spotify account through Facebook. Now I want to upgrad to a premium account and decouple from Facebook. I want to use the same email address associated with my Facebo...
• 2016-12-23 8:49:47 PM
• 2016-12-23 9:33:28 PM
• Jacob
• Community Legend
• 264 Views
• 1 replies
• 1 likes

O que vocês tem a dizer em defesa da nova política de privacidade?

Leiam isso:http://www.b9.com.br/69182/social-media/em-nova-politica-de-privacidade-spotify-exige-que-usuarios-brasileiros-renunciem-ao-direito-de-sigilo-bancario/

• igorvsilva
• Casual Listener
• Leiam isso: http://www.b9.com.br/69182/social-media/em-nova-politica-de-privacidade-spotify-exige-que-usuarios-brasileiros-renunciem-ao-direito-de-sigilo-bancario/
• 2016-12-22 3:02:15 PM
• 2016-12-23 9:31:03 PM
• Bittencourt
• Spotify Star
• 513 Views
• 7 replies
• 1 likes

Brazilian new privacy policies

Hello team Spotify, I would like to know why I should revoke my banking rights granted by law? Is there any use case for that or is it intentional? Thanks!Mateus

• mateusrsnd
• Newbie
• Hello team Spotify,   I would like to know why I should revoke my banking rights granted by law? Is there any use case for that or is it intentional?   Thanks! Mateus
• 2016-12-23 6:19:53 PM
• 2016-12-23 9:23:24 PM
• Bittencourt
• Spotify Star
• 297 Views
• 2 replies
• 0 likes
• Account
  Security

Can i pay with the same card another premium count? a promotional Premium count

I try to get a promotional count for my GF, in this case 3 months for 1$ .. and i pay for it with my CC. A have used this promo in the past. I dont know why, but Spotify have discount to me, and dont get the premium count.. I try it again, and again ...

• GuilleSosa
• Casual Listener
• I try to get a promotional count for my GF, in this case 3 months for 1$ .. and i pay for it with my CC. A have used this promo in the past. I dont know why, but Spotify have discount to me, and dont...
• 2016-12-23 8:25:35 PM
• 2016-12-23 8:57:20 PM
• Maxim
• Spotify Star
• 326 Views
• 3 replies
• 0 likes

Payments being taken from a card not on paypal

A card not registered on PayPal is having my monthly payment taken from it. When I look at my payment details the card doesn't even show on there. Does this have to be cancelled with the bank?

• Keego278
• Newbie
• A card not registered on PayPal is having my monthly payment taken from it. When I look at my payment details the card doesn't even show on there. Does this have to be cancelled with the bank?
• 2016-12-23 8:24:15 PM
• 131 Views
• 0 replies
• 0 likes

Superuser Contribution Current $.99 offer

I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?

• Meganp16
• Newbie
• I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?
• 2016-12-14 1:47:45 AM
• 2016-12-23 8:23:43 PM
• Alejandro_C
• Spotify Legend
• 184 Views
• 1 replies
• 0 likes
• Account
  Other
  Premium

Superuser Contribution Wrong email addresss and wrong password

I set my Dad up on spotify but used the wrong email address. We can't log in to change the email address because the password keep's coming up as incorrect. The account is a premium account and we have no way of cancelling the subscription. What shou...

• abswoods
• Newbie
• I set my Dad up on spotify but used the wrong email address. We can't log in to change the email address because the password keep's coming up as incorrect. The account is a premium account and we ha...
• 2016-12-13 10:00:12 PM
• 2016-12-23 8:21:13 PM
• Alejandro_C
• Spotify Legend
• 207 Views
• 1 replies
• 0 likes

Superuser Contribution Someone in Australia has apparently used my email address for a Spotify account.

• geezerguy1345
• Newbie
• 2016-12-13 8:52:04 PM
• 2016-12-23 8:20:58 PM
• Alejandro_C
• Spotify Legend
• 245 Views
• 1 replies
• 0 likes

Vodafone 6 meses

Active el dia 19/12/2016 la promoción de Vodafone 6 meses gratis. Pues hoy entro a Spotify y me sale un mensaje que dice esto: Tu suscripción a través de uno de nuestros socios acaba de terminarse, por lo que ahora tienes Spotify Free. Pero no te pre...

• alonzip
• Casual Listener
• Active el dia 19/12/2016 la promoción de Vodafone 6 meses gratis. Pues hoy entro a Spotify y me sale un mensaje que dice esto: Tu suscripción a través de uno de nuestros socios acaba de terminarse, p...
• 2016-12-22 2:50:51 PM
• 2016-12-23 7:53:24 PM
• alonzip
• Casual Listener
• 245 Views
• 1 replies
• 0 likes
• Premium
  Subscription

spotify premium not working

hey i've just upgraded back to premium but logged in with username and password instead of through facebook. when i log into the app through username and password i have no music but when i log in through facebook it says i'm still on spotify free? c...

• billy_sales92
• Newbie
• hey i've just upgraded back to premium but logged in with username and password instead of through facebook. when i log into the app through username and password i have no music but when i log in th...
• 2016-12-23 6:40:49 AM
• 2016-12-23 7:19:41 PM
• Jacob
• Community Legend
• 193 Views
• 1 replies
• 0 likes
• Account

I can not get premium

I get this error when I enter my credit card information;I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. Please help me.

• furiely
• Newbie
• I get this error when I enter my credit card information; I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. &...
• 2016-12-23 3:16:17 PM
• 2016-12-23 7:18:27 PM
• Jacob
• Community Legend
• 169 Views
• 1 replies
• 0 likes

Paying for someone else's spotify account

i live in US and my kid sister lives in UK and I would like to give her spotify for a year as a Xmas present but it seems to be defaulted to US. How can I make sure that I am paying for her UK account? CHeers cucha

• cucha
• Newbie
• i live in US and my kid sister lives in UK and I would like to give her spotify for a year as a Xmas present but it seems to be defaulted to US. How can I make sure that I am paying for her UK accoun...
• 2016-12-23 7:12:07 PM
• 212 Views
• 0 replies
• 0 likes

want to delete available devices

helloI just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?

• Uncle_Pete
• Newbie
• hello I just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?
• 2016-12-23 5:08:31 PM
• 2016-12-23 6:58:32 PM
• Maxim
• Spotify Star
• 156 Views
• 1 replies
• 0 likes

How do I redeem my giftcard?

Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecard sounded like the second best option I clicked on ...

• roxannetje
• Casual Listener
• Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecar...
• 2016-12-23 6:45:20 PM
• 2016-12-23 6:47:59 PM
• Maxim
• Spotify Star
• 287 Views
• 1 replies
• 0 likes
• Account

Bought a premium on sale (lower price for 3 months), didnt get that

So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I change it?

• Madalinsky
• Newbie
• So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I ...
• 2016-12-23 6:25:55 PM
• 2016-12-23 6:45:41 PM
• Maxim
• Spotify Star
• 209 Views
• 1 replies
• 0 likes

Superuser Contribution Locked out of account.

Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors: 1. If I log in using Facebook - "You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, pl...

• mlai
• Newbie
• Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors:   1. If I log in using Facebook - "You do not have a Spotify account connected...
• 2016-12-21 4:15:29 AM
• 2016-12-23 5:29:03 PM
• Kayleigh
• Spotify Legend
• 435 Views
• 1 replies
• 0 likes
• Account
  Login

Cancelling my Premium account?

I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premium account :S After that I cancelled my own premium...

• tayfuncakir
• Newbie
• I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premi...
• 2016-12-23 4:57:05 PM
• 165 Views
• 0 replies
• 0 likes

Superuser Contribution Can't cancel my subscription

I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.

• sophia321star
• Newbie
• I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.
• 2016-12-19 9:48:36 AM
• 2016-12-23 4:56:58 PM
• Kayleigh
• Spotify Legend
• 226 Views
• 1 replies
• 0 likes

Wiped

My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying my monthly rate?

• user-removed
• Visitor
• My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying ...
• 2016-12-23 3:14:21 PM
• 2016-12-23 4:38:11 PM
• KatesHere
• Community Legend
• 231 Views
• 1 replies
• 0 likes
• Account
  Subscription