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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76436 Views

28 replies

0 likes

  • 76436 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94275 Views

9 replies

2 likes

Account
Login
  • 94275 Views
  • 9 replies
  • 2 likes

Changing the email delivery date on a gift subscription

I had entered a delivery date for a gift subscription that I now need to change.How can I have this changed before it's too late?!

Newbie

I had entered a delivery date for a gift subscription that I now need to change. How can I have this changed before it's too late?!

Maxim

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

¿como solucionar problema de pago de spotify con tarjeta

Intento meter mi tarjeta y sale un mensaje donde no me permite pagar la subscribcion premium

Casual Listener

Intento meter mi tarjeta y sale un mensaje donde no me permite pagar la subscribcion premium

manimecker30

Roadie

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

Double account created after responding to 3month/0.99€ offer

Hi,Spotify kept sending me this 3 month / 0.99 € offer althoug I was already a paying premium member. Today I decided to take advantage of the offer but what it did, is that the payment went for another account (not mine/or it might have created a ne...

Newbie

Hi, Spotify kept sending me this 3 month / 0.99 € offer althoug I was already a paying premium member. Today I decided to take advantage of the offer but what it did, is that the payment went for ...

Maxim

Spotify Star

287 Views

1 replies

0 likes

Account
Premium
Security
  • 287 Views
  • 1 replies
  • 0 likes

Year in music email

Still havent gotten my email.

Newbie

Still havent gotten my email.

Maxim

Spotify Star

319 Views

1 replies

0 likes

Account
  • 319 Views
  • 1 replies
  • 0 likes

I'm in a different country than my payment details.

I live in Mexico but my billing info is in the US, I just upgraded to family premium but I can't add anyone because it says the accounts must be in the same country (we all are in Mexico currently). Help please.

Newbie

I live in Mexico but my billing info is in the US, I just upgraded to family premium but I can't add anyone because it says the accounts must be in the same country (we all are in Mexico currently). ...

Maxim

Spotify Star

266 Views

1 replies

0 likes

Account
Premium
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Recupero dati account

Buongiorno, ho un account premium ma non ricordo i dati di accesso. Come faccio a recuperare tutto? Help me! !

Casual Listener

Buongiorno, ho un account premium ma non ricordo i dati di accesso. Come faccio a recuperare tutto? Help me! !

750 Views

0 replies

0 likes

Account
Login
  • 750 Views
  • 0 replies
  • 0 likes

Separating from family plan

If I do a family plan, and my son wants to leave and start his own plan someday, can he keep his music?

Newbie

If I do a family plan, and my son wants to leave and start his own plan someday, can he keep his music?

Maxim

Spotify Star

287 Views

1 replies

0 likes

Account
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Overcharged

Hello,I was overcharged for the month of December. I'm supposed to be on the studdent disscount deal where it's only $4.99/month and I got charged $9.99 randomly. Is there anyway I can get that money back? Because frankly, I'm a poor college student....

Visitor

Hello, I was overcharged for the month of December. I'm supposed to be on the studdent disscount deal where it's only $4.99/month and I got charged $9.99 randomly. Is there anyway I can get that mon...

Maxim

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Spotify not allowing me to do promotions

I recently made an account on spotify and I wanted to do the offer of the three months for $.99 but when I tried to do that, it said that I had already accepted an offer like this which is impossible since I just made the account. What should I do?

Casual Listener

I recently made an account on spotify and I wanted to do the offer of the three months for $.99 but when I tried to do that, it said that I had already accepted an offer like this which is impossible...

Maxim

Spotify Star

511 Views

3 replies

0 likes

  • 511 Views
  • 3 replies
  • 0 likes

Can not log out of my Account on www.spotify.com/de/ in Firefox

Currently I am fighting with the Problem, that it is impossible for me to log out of my account in my Firefox webbrowser.I'm clicking on my username, click on log out and nothing happens, but a little sitereload.

Casual Listener

Currently I am fighting with the Problem, that it is impossible for me to log out of my account in my Firefox webbrowser. I'm clicking on my username,  click on log out and nothing happens, but...

246 Views

0 replies

0 likes

Login
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! Mi suscripción se canceló antes de los tres meses que pague

Me suscribí a Spotify con la promoción de 3 meses por nueve pesos y cancele la suscripción para que al final de los tres meses no se me siguiera cobrando cada mes, pero pasaron 5 días y la suscripción se canceló y me dice que estoy en Spotify free

Casual Listener

Me suscribí a Spotify con la promoción de 3 meses por nueve pesos y cancele la suscripción para que al final de los tres meses no se me siguiera cobrando cada mes, pero pasaron 5 días y la suscripció...

manimecker30

Roadie

2520 Views

3 replies

0 likes

  • 2520 Views
  • 3 replies
  • 0 likes

Account Payment Charge Issue!

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED this fixed ASAP!!!!!!!

Newbie

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED ...

user-removed

Not applicable

1498 Views

3 replies

1 likes

Linux
Mac
Web Player
Windows
  • 1498 Views
  • 3 replies
  • 1 likes

Conta premium no email errado.

Efetuei assinatura da versão premium, porém ativou em uma conta com email fake . Não tenho a senha do email , nem a senha do spotify. Não estou conseguindo cancelar a assinatura, pois pede senha. Tenho os dados do pagamento (pin). Tem alguma forma de...

Newbie

Efetuei assinatura da versão premium, porém ativou em uma conta com email fake . Não tenho a senha do email , nem a senha do spotify. Não estou conseguindo cancelar a assinatura, pois pede senha. Ten...

1103 Views

0 replies

2 likes

  • 1103 Views
  • 0 replies
  • 2 likes

Paying Subscribtion using phone credit (Im3 & Three) (Indonesia)

Hello I was wondering is the subscribtion channel via phone credit is no longer valid? I checked this afternoon and the option is still there but after a few hours it's suddenly no longer an option (Just the ATM & Credit Card option available)

Newbie

Hello I was wondering is the subscribtion channel via phone credit is no longer valid? I checked this afternoon and the option is still there but after a few hours it's suddenly no longer an option (...

sarsunday

Newbie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Lost all songs!

I am about to go on holiday in about 2 hours. I logged out of my account and back in to see if this would sync my songs to another phone. I have logged back in and BAM, all my playlist never existed. I have tried every account and password and its st...

Newbie

I am about to go on holiday in about 2 hours. I logged out of my account and back in to see if this would sync my songs to another phone. I have logged back in and BAM, all my playlist never existed....

196 Views

0 replies

0 likes

Login
Premium
  • 196 Views
  • 0 replies
  • 0 likes

"No support to make subscription"

When I try and upgrade to a family subscription I get the attached message. It's quite irritating, so does anyone know how to upgrade successfully? Thanks

Casual Listener

When I try and upgrade to a family subscription I get the attached message. It's quite irritating, so does anyone know how to upgrade successfully? Thanks

rosse1

Casual Listener

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

CAN'T PURCHASE GIFT CARD

I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date. Any suggestions?

Casual Listener

I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date.  Any suggestions?

Sheens

Casual Listener

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms]Starred playlist is acting really strange

First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first noticed the problem when knew songs weren't apearing on i...

Casual Listener

First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first notice...

TotalLegitREMIX

Casual Listener

399 Views

2 replies

0 likes

Other
  • 399 Views
  • 2 replies
  • 0 likes

Can't log in to my account

I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any account. I have the same email and password as my Fa...

Newbie

I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any a...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

[Other]

EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO TER O PRÊMIO POR MAIS 2 MESES.

Newbie

EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO ...

Bittencourt

Spotify Star

246 Views

1 replies

0 likes

Other
  • 246 Views
  • 1 replies
  • 0 likes