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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654671 Views

13 replies

4 likes

Account
  • 654671 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735294 Views

18 replies

29 likes

  • 735294 Views
  • 18 replies
  • 29 likes

Solved!! Had 7 days trial. Paid for the 3 Month trial, cancelling the subscription minutes later.

It says my premium will end today (the day which the 7day trial will end). So, did I lose the 3 month deal I just paid?

Casual Listener

It says my premium will end today (the day which the 7day trial will end). So, did I lose the 3 month deal I just paid?

Marcelogabrels

Casual Listener

486 Views

4 replies

0 likes

  • 486 Views
  • 4 replies
  • 0 likes

How can I cancel a payment on an account that doesn't exist?

My mother has been getting charged $9.99 by Spotify every month since March. After noticing it on her bank statement, she called her bank but they won't cancel the payment for her. My mother does not currently have, nor has she ever had a Spotify acc...

Casual Listener

My mother has been getting charged $9.99 by Spotify every month since March. After noticing it on her bank statement, she called her bank but they won't cancel the payment for her. My mother does not...

10401

Casual Listener

303 Views

2 replies

0 likes

  • 303 Views
  • 2 replies
  • 0 likes

Downgrade spotify premium

Suddenly, my account has downgraded from premium to free. Can you explain the reason?

Newbie

Suddenly, my account has downgraded from premium to free. Can you explain the reason?

crematedman

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

$12.99

Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for?

Newbie

Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for? 

kmtl91

Newbie

366 Views

2 replies

0 likes

Account
  • 366 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium not working

My Spotify Premium was canceled but I just paid for it and now it's not saying that I have premium

Casual Listener

My Spotify Premium was canceled but I just paid for it and now it's not saying that I have premium

Bittencourt

Spotify Star

543 Views

5 replies

0 likes

  • 543 Views
  • 5 replies
  • 0 likes

Adding a person to my new premium family plan

I subscribed from a premium family plan yesterday. I went back today to add my family members and can not figure out how. I can't find the link option anymore. HELP PLEASE!

Newbie

I subscribed from a premium family plan yesterday. I went back today to add my family members and can not figure out how. I can't find the link option anymore. HELP PLEASE!

Maxim

Spotify Star

230 Views

1 replies

0 likes

Premium
Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! 2 defa ödeme aldı ama üyelik vermedi

3 aylık 0.99 Olan premiumdan buy aldım Parayı çekti ama premium olmadım 2. defa denedim yine Parayı çekti ama premium gelmedi ne yapmalıyım kart ekstresinde 2 kere 0.99 çekilmiş Olarak görünüyor ama bana üyelik gelmedi lütfen ilgilenin bu nasıl bir h...

Casual Listener

3 aylık 0.99 Olan premiumdan buy aldım Parayı çekti ama premium olmadım 2. defa denedim yine Parayı çekti ama premium gelmedi ne yapmalıyım kart ekstresinde 2 kere 0.99 çekilmiş Olarak görünüyor ama ...

s-f5of27_bvo

Newbie

9861 Views

29 replies

6 likes

Account
Security
Subscription
  • 9861 Views
  • 29 replies
  • 6 likes

Can't log in

Hi guys just wondering if anyone can help. I have been logged out and I can't remember my password or username as it has been so long! I have also been logged out of my hotmail account so I can't get to my emails either to reset my password can anyon...

Newbie

Hi guys just wondering if anyone can help. I have been logged out and I can't remember my password or username as it has been so long! I have also been logged out of my hotmail account so I can't get...

LordRollin

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Cancel Subscription

Hello,I mistakenly subscribed to the wrong account today. I have attempted to cancel the subscription. I would like to ask if the amount will be refunded. Please help. Thanks

Newbie

Hello, I mistakenly subscribed to the wrong account today. I have attempted to cancel the subscription. I would like to ask if the amount will be refunded.   Please help. Thanks

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Problems with Subscription

Hi, I'm Antongiulio and I have a problem with using my subscription to Spotify. I received 1 free year of Premium in last February from Vodafone, and until yesterday the account worked. From today my account says that my subscription is a Free one, a...

Newbie

Hi, I'm Antongiulio and I have a problem with using my subscription to Spotify. I received 1 free year of Premium in last February from Vodafone, and until yesterday the account worked. From today my...

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Not picking up any email from facebook

Hi there, I log in with facebook. I wanted to make use of the separate password feature for different devices, but was unable to have a password link emailed as my account shows no email address. I do have two email addresses attached to my facebook ...

Newbie

Hi there,    I log in with facebook. I wanted to make use of the separate password feature for different devices, but was unable to have a password link emailed as my account shows no ema...

crematedman

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Email won't chane

i have no spotify account with a certain email. but on my original spotify account (with a different email) i try to change it with the certain email, but it seems like it's taken when i know it's not. help me?

Newbie

i have no spotify account with a certain email. but on my original spotify account (with a different email) i try to change it with the certain email, but it seems like it's taken when i know it's no...

crematedman

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Student Discount Ended

I'm aware that the student discount is only for a year and I would need to cancel and subscribe again if I wanted to continue receiving my discount but I was unaware it was time for me to do so because I was not emailed and reminded like I was suppos...

Newbie

I'm aware that the student discount is only for a year and I would need to cancel and subscribe again if I wanted to continue receiving my discount but I was unaware it was time for me to do so becau...

Maxim

Spotify Star

334 Views

3 replies

0 likes

  • 334 Views
  • 3 replies
  • 0 likes

Spotify family

for share spotify family I have to live in the same house or in the same state/town?

Newbie

for share spotify family I have to live in the same house or in the same state/town?

LordRollin

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

I can only shuffle play

I have Spotify premium through my Vodafone contract... I've checked that my subscription is indeed premium....but I can only shuffle play tracks from an album or playlist... Is there a way to switch off shuffle play and if not why not?

Casual Listener

I have Spotify premium through my Vodafone contract... I've checked that my subscription is indeed premium....but I can only shuffle play tracks from an album or playlist... Is there a way to switch ...

Nico

Community Legend

328 Views

3 replies

0 likes

Account
Premium
Subscription
  • 328 Views
  • 3 replies
  • 0 likes

Change email

i already changed my email from fb, but spotify account not has been change yet, so i can't receive any promotion or notification from spotify, pls fix problem, thanks

Newbie

i already changed my email from fb, but spotify account not has been change yet, so i can't receive any promotion or notification from spotify, pls fix problem, thanks

Bittencourt

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes