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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

user-removed

Not applicable

6765 Views

5 replies

0 likes

Account
Login
  • 6765 Views
  • 5 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

27406 Views

0 replies

4 likes

Account
  • 27406 Views
  • 0 replies
  • 4 likes

Spotify says I'm abroad; Empty playlists; "Something went wrong" error; Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

derby2

Visitor

53265 Views

79 replies

9 likes

Account
Free
Login
  • 53265 Views
  • 79 replies
  • 9 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

55631 Views

9 replies

2 likes

  • 55631 Views
  • 9 replies
  • 2 likes

Pay through sprint and want to upgrade to family

I have premium and my sprint accountis billed every month how do i upgrade to family

Newbie

I have premium and my sprint accountis billed every month how do i upgrade to family

user-removed

Not applicable

2158 Views

3 replies

0 likes

Subscription
  • 2158 Views
  • 3 replies
  • 0 likes

Unable to get Premium offer

I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer." Someone in my family has used the same credit car...

Newbie

I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer....

Maxim

Spotify Star

301 Views

1 replies

0 likes

Account
Premium
  • 301 Views
  • 1 replies
  • 0 likes

Family premium

Can I pay in full for a 6 month family subscription as a gift? I don't want to have to pay monthly.

Newbie

Can I pay in full for a 6 month family subscription as a gift? I don't want to have to pay monthly.

Maxim

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

help

Hi there, people. I have a question. What if I've put in more credits into my spotify account and I just subscribe for a month.Where can I see the balance of my credit that left in my account? Any idea? Please comment below and help me thanks.

Casual Listener

Hi there, people. I have a question.   What if I've put in more credits into my spotify account and I just subscribe for a month. Where can I see the balance of my credit that left in my acco...

Jacob

Community Legend

501 Views

1 replies

0 likes

Account
Premium
Security
Subscription
Unlimited
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Invalid code for country

A good friend of mine from Saipan sent me 3 months of Spotify Premium as a Christmas gift, I'm from the Philippines and when I tried to redeem the code, it said that the code I've entered isn't valid for my country. Is there any way I can enable this...

Casual Listener

A good friend of mine from Saipan sent me 3 months of Spotify Premium as a Christmas gift, I'm from the Philippines and when I tried to redeem the code, it said that the code I've entered isn't valid...

lancetirol

Casual Listener

8081 Views

2 replies

0 likes

  • 8081 Views
  • 2 replies
  • 0 likes

Superuser Contribution notificacion regalo spotiffy

He realizado la compra de una tarjeta de regalo hace un par de horas y no he recibido ningun correo de confirmación ni s eme ha realizado el pago por la cuenta. Como es un regalo no quiero preguntar al destinatario si le ha llegado o no. Cómo puedo s...

Newbie

He realizado la compra de una tarjeta de regalo hace un par de horas y no he recibido ningun correo de confirmación ni s eme ha realizado el pago por la cuenta. Como es un regalo no quiero preguntar ...

-Perla27

Newbie

460 Views

2 replies

0 likes

  • 460 Views
  • 2 replies
  • 0 likes

Option for labels to release new albums as Premium Exclusive and Buy/upgrade option for Free users

HiI am trying to upgrade from a free trial to a premium for family account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen. I have tried it on my iphone, my mac and I cannot go any further. I...

Newbie

Hi I am trying to upgrade from a free trial to a premium for family account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen.  I have t...

KatesHere

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Solved!! New Premium member, not getting premium benefits

I just signed up for Premium and was wanting to give the service a test drive for a drive I'm making across the country. I'm flying to Texas tonight and driving back to Portland and would like to access the Premium service I signed up for before the ...

Newbie

I just signed up for Premium and was wanting to give the service a test drive for a drive I'm making across the country.  I'm flying to Texas tonight and driving back to Portland and would like ...

kerryb1988

Newbie

5531 Views

66 replies

0 likes

Account
Premium
Subscription
  • 5531 Views
  • 66 replies
  • 0 likes

How do I cancel Spotify Premium 99ct/3months now that I've gotten Spotify Family?

I got Spotify Premium for 99ct for 3 months a while ago but now my mum got Spotify Family for us all and I would like to cancel Spotify Premium because I would have to pay 10 bucks/months soon.If I want to cancel this subscription it only says that S...

Newbie

I got Spotify Premium for 99ct for 3 months a while ago but now my mum got Spotify Family for us all and I would like to cancel Spotify Premium because I would have to pay 10 bucks/months soon. If I...

KatesHere

Community Legend

313 Views

1 replies

0 likes

Account
Premium
Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Canceling my premium sub 3 month for 0.99$

If i cancel my 3 month for 0.99$ premium subscription before due date, will my account still be premium in the remaining days?

Newbie

If i cancel my 3 month for 0.99$ premium subscription before due date, will my account still be premium in the remaining days?

Bittencourt

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Pague 9.99 por 3 meses pero no me dieron los meses

Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?

Newbie

Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?

Bittencourt

Spotify Star

852 Views

4 replies

0 likes

  • 852 Views
  • 4 replies
  • 0 likes

Can't add a family member, says something about 12 months

I pay my family account every month. Sometimes I don't get to pay the current month so cancel it. I started it again but now when I send my family member the link and the enters our address, it keeps saying this: "You can't join this Premium for Fami...

Roadie

I pay my family account every month. Sometimes I don't get to pay the current month so cancel it. I started it again but now when I send my family member the link and the enters our address, it keeps...

rondamalam888

Casual Listener

1014 Views

2 replies

2 likes

  • 1014 Views
  • 2 replies
  • 2 likes

Can't get access to Spotify Student rate because it says I'm already verified

I have two spotify accounts, one from a couple of years ago that is on an older email I don't use anymore, and the newer one is my university-given e-mail address. Whenever I attempt to verify my status as a student, it claims that I have already bee...

Newbie

I have two spotify accounts, one from a couple of years ago that is on an older email I don't use anymore, and the newer one is my university-given e-mail address. Whenever I attempt to verify my sta...

Jacob

Community Legend

308 Views

1 replies

0 likes

Account
Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Rogers/Spotify Premium Problem!?

I was with spotify for a few months, I had oreviously had a premium membership, i logged in with facebook, and never had problems with my account. Unitl I updated my Rogers Account, they gave me a free Premium Spotify Membership for 24 months. My boy...

Newbie

I was with spotify for a few months, I had oreviously had a premium membership, i logged in with facebook, and never had problems with my account. Unitl I updated my Rogers Account, they gave me a fr...

Maxim

Spotify Star

1342 Views

4 replies

0 likes

  • 1342 Views
  • 4 replies
  • 0 likes

Cancelled my Subscription but was still renewed the next month.

I had Cancelled my Subscription but it was still renewed this month, and i go to my account in spotify only to find that the sub was still there, yet i know for a fact that i had cancelled it.

Casual Listener

I had Cancelled my Subscription but it was still renewed this month, and i go to my account in spotify only to find that the sub was still there, yet i know for a fact that i had cancelled it.

Jacob

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

How to enter verification code from globe (service provider)

Hi! Im supposed to have premium spotify in my phone plan globe. So i registered it online and in turn it gave me a verification to upgrade from free to premium. Verification given by way of sms message. Now i cant find any option on where to input th...

Regular

Hi! Im supposed to have premium spotify in my phone plan globe. So i registered it online and in turn it gave me a verification to upgrade from free to premium. Verification given by way of sms messa...

Molara77

Newbie

9415 Views

4 replies

0 likes

Account
Premium
Subscription
  • 9415 Views
  • 4 replies
  • 0 likes

Spotify premium aanbieding voor 3 maanden geld voor 1 maand

Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt.Graag zou ik dit willen oplossen!

Casual Listener

Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt. Graag zou ik dit willen oplossen!     

MDijkers

Casual Listener

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

I have a problem with payment

Hi guys... My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. But now i take warning from spotify to my premium membership will...

Casual Listener

Hi guys...   My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. &nbs...

cugurel

Casual Listener

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

I bought a subscription but it says I've already got it but I haven't.

I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn't be charged ALTHOUGH I WAS CHARGED. I didn't know...

Newbie

I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn...

chloeread

Newbie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes