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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Solved!! Student discount

I just pay for the student discount and I get charged 4.99 from my debit card, but i didn't receive this. What I can do with this?

  • Visitor
  • I just pay for the student discount and I get charged 4.99 from my debit card, but i didn't receive this. What I can do with this?
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Family Subscription While Abroad

I am currently abroad in Australia and my family at home purchased Spotify Premium for our family. I have been here for over 3 months and am returning in a month. My account is now an Australian account, and I cannot change it back. I can't get on to...

  • Casual Listener
  • I am currently abroad in Australia and my family at home purchased Spotify Premium for our family. I have been here for over 3 months and am returning in a month. My account is now an Australian acco...
  • karabu
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Forgot password and email

Hello, i accidentaly deleted my Spotify app, now i need to log in again but i totally forgot my password and email. What should i do? Thank you.

  • Newbie
  • Hello, i accidentaly deleted my Spotify app, now i need to log in again but i totally forgot my password and email. What should i do?   Thank you.    
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 149 Views
  • 1 replies
  • 0 likes

Spotify premium as gift

Hello. I have question about premium. My premium account is registered in the UK. I have a friend in Czech Republic (Czech Republic is supported country) and she's on free account, but I would like to pay for her premium account as gift. Is there any...

  • Music Fan
  • Hello. I have question about premium. My premium account is registered in the UK. I have a friend in Czech Republic (Czech Republic is supported country) and she's on free account, but I would like t...
  • Maxim
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 487 Views
  • 1 replies
  • 0 likes

I was charge but my account cancelled

Dear Spotify i was charge in my credit card No.4100.However my account is cancelled. kindly reverse it in my account. thanks!

  • Newbie
  • Dear Spotify   i was charge in my credit card No.4100.However my account is cancelled. kindly reverse it in my  account.   thanks!  
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Confusion about Family Premium subscription

I just upgraded to Family Premium from the normal subscription. The normal subscription was supposed to expire on the 19th.Now it says "Your subscription renews automatically on 11/14/16. You'll be charged ₱194." What does it mean? I'm confused.Did i...

  • Casual Listener
  • I just upgraded to Family Premium from the normal subscription. The normal subscription was supposed to expire on the 19th. Now it says "Your subscription renews automatically on 11/14/16. You'll ...
  • Maxim
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Cancelled susbscription

Listen i cancelled my subscription today but payment is due 11/11/16.So i checked my bank account and they already took the money.But how is that possible if the payment is due 11/11/16.

  • Newbie
  • Listen i cancelled my subscription today but payment is due 11/11/16.So i checked my bank account and they already took the money.But how is that possible if the payment is due 11/11/16.
  • ashleycxrter
  • Newbie
  • 806 Views
  • 2 replies
  • 0 likes
  • 806 Views
  • 2 replies
  • 0 likes

SWITCH PHONE..CANT LOG ON

  • Casual Listener
  • El32
  • Casual Listener
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Change email

I forgot my password, and I do not use the email I have connected to my user, and therefore I will change it, but I can not since I've forgotten my password and I can not get a new one sent to me since I do not have the email user anymore and I need ...

  • Newbie
  • I forgot my password, and I do not use the email I have connected to my user, and therefore I will change it, but I can not since I've forgotten my password and I can not get a new one sent to me sin...
  • katiepage
  • Regular
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed Premium Family but reverted to free after 17 days

Hi,How come I am back to Free status when I was included as a Family sub-account last October 11, 2016? Shouldn't subscriptions last 30 days?Looking forward to meaningful answers

  • Casual Listener
  • Hi, How come I am back to Free status when I was included as a Family sub-account last October 11, 2016? Shouldn't subscriptions last 30 days? Looking forward to meaningful answers 🙂  
  • liaaramos
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Problem with Spotify premium

Hi. Two months ago I subscribed for the free 2months Premium. Nevertheless it has never worked and in my personal page is always showed the status "free". Now after two months I am being billed by Paypal. How can I block the automatic debit?? Looking...

  • Casual Listener
  • Hi. Two months ago I subscribed for the free 2months Premium. Nevertheless it has never worked and in my personal page is always showed the status "free". Now after two months I am being billed by Pa...
  • focalorenza
  • Casual Listener
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Adding my family

I need help adding my children .....I paid my money for my family account how do they do this

  • Newbie
  • I need help adding my children .....I paid my money for my family account how do they do this
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription(how to cancel)

Hi guys.I am a newbie..I need your help please...How can I cancel my premium trial free since I forget my password and also the email I used in my account is not registered because I made a mistake in typing. I've already registered my account using ...

  • Newbie
  • Hi guys.I am a newbie.. I need your help please...How can I cancel my premium trial free since I forget my password and also the email I used in my account is not registered because I made a mistake...
  • Sophia
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up premium

When setting up premium trial it asks for my mobile number then says after 1 month I'll be charged but also says in the message they sent to my phone verify to pay £9.99 for Spotify premium, I'm wondering I verify will this charge me straight up or b...

  • Newbie
  • When setting up premium trial it asks for my mobile number then says after 1 month I'll be charged but also says in the message they sent to my phone verify to pay £9.99 for Spotify premium, I'm wond...
  • Sophia
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Billing changed to annual and can't change email/password

Ok this is really weird. First off - despite having a monthly subscription for ages, it suddenly changed to annual and I got a massive charge to my credit card. I never selected to change to annual and require a refund and a change back to my old bil...

  • Casual Listener
  • Ok this is really weird.   First off - despite having a monthly subscription for ages, it suddenly changed to annual and I got a massive charge to my credit card. I never selected to change ...
  • jxj7
  • Newbie
  • 411 Views
  • 7 replies
  • 0 likes
  • 411 Views
  • 7 replies
  • 0 likes

Solved!! I'm a student but being charged full price

I'm a student in the UK and I've been paying the student rate (£4.99) since I joined, however in May the price jumped to £9.99. I'm still a full time student so why have I been being charged almost double? Thanks Edit: When I go to Subscription>Chang...

  • Newbie
  • I'm a student in the UK and I've been paying the student rate (£4.99) since I joined, however in May the price jumped to £9.99.   I'm still a full time student so why have I been being charged...
  • user-removed
  • Not applicable
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! t

  • Casual Listener
  • Maxim
  • Spotify Star
  • 667 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 667 Views
  • 6 replies
  • 0 likes

Solved!! Can't log in

Hi,I created a new Spotify account recently because I wanted to give it a second try and did not want to use the old account due to the user name I had picked. To save time, I created the newer account using my Facebook details. After logging out of ...

  • Visitor
  • Hi, I created a new Spotify account recently because I wanted to give it a second try and did not want to use the old account due to the user name I had picked. To save time, I created the newer...
  • CathodeRay
  • Newbie
  • 374 Views
  • 2 replies
  • 0 likes
  • Login
  • 374 Views
  • 2 replies
  • 0 likes

Unable to log in

I am unable to log in spotify account on desktop account.I already reset my password but still problem occured.A error occurs saying "Service is temporarily down.Please try again later.Error code 2".But It's been 4 days already.Don't Know how to fix ...

  • Casual Listener
  • I am unable to log in spotify account on desktop account.I already reset my password but still problem occured.A error occurs saying "Service is temporarily down.Please try again later.Error code 2"....
  • kashyapagyat
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 243 Views
  • 2 replies
  • 0 likes