Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76216 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
93989 Views
9 replies
2 likes
Quisiera saber como es el cobro de este plan, son los 17.000 por las 6 cuentas o por cada cuenta que yo agregue aumenta el valor?
Quisiera saber como es el cobro de este plan, son los 17.000 por las 6 cuentas o por cada cuenta que yo agregue aumenta el valor?
Spotify Star
269 Views
1 replies
0 likes
I have lost my account password and no longer have access to the e-mail account I used to sign up. On the community forms I've seen very similar questions to mine. However, as a solution, the support person gives a link to contact support. I don't un...
I have lost my account password and no longer have access to the e-mail account I used to sign up. On the community forms I've seen very similar questions to mine. However, as a solution, the su...
Spotify Star
351 Views
1 replies
0 likes
So I was billed twice last month, and I was reassured that it would just carry on to the next month. Now, it is telling my payment failed. I was wondering if someone could help me resolve this issue? Thank you!
So I was billed twice last month, and I was reassured that it would just carry on to the next month. Now, it is telling my payment failed. I was wondering if someone could help me resolve this issue?...
Spotify Star
387 Views
1 replies
0 likes
I was a spotify premium subscriber but canceled to join a spotify family group but it seems that I can't do it.When I access the token link sent to me I get the error that I need to be in the same country as the owner of the group.Thing is, spotify d...
I was a spotify premium subscriber but canceled to join a spotify family group but it seems that I can't do it. When I access the token link sent to me I get the error that I need to be in the same ...
Community Legend
764 Views
3 replies
0 likes
Community Legend
241 Views
1 replies
0 likes
So the email connected to my spotify account is hacked and i have no way of accessing it and i dont remember my password because spotify automatically starts up when i turn on my computer. long story short i need to reset my email and password. help ...
So the email connected to my spotify account is hacked and i have no way of accessing it and i dont remember my password because spotify automatically starts up when i turn on my compu...
Community Legend
461 Views
1 replies
0 likes
Logged on for the first time in a few months and I have an account but my desktop doesn't come up. Where do I go to play my music? I had over 400 dear songs saved. Where did Spotify put these?
Logged on for the first time in a few months and I have an account but my desktop doesn't come up. Where do I go to play my music? I had over 400 dear songs saved. Where did Spotify...
Spotify Star
170 Views
1 replies
0 likes
Hi,For some reason it tells me that I'm writing the wrong password when I'm trying to cancel my subscription. Has anyone encountered this issue before? Regards,Pontus
Hi, For some reason it tells me that I'm writing the wrong password when I'm trying to cancel my subscription. Has anyone encountered this issue before? Regards, Pontus
Newbie
376 Views
3 replies
0 likes
Hello,I got Spotify premium free trial on the 17th I believe for my road trip, but as the songs weren't downloading I cancelled it a few days later. It's recently come to my attention that my free trial is back on and I didn't turn it on. So I've bee...
Hello, I got Spotify premium free trial on the 17th I believe for my road trip, but as the songs weren't downloading I cancelled it a few days later. It's recently come to my attention that my free ...
Community Legend
208 Views
1 replies
0 likes
Community Legend
180 Views
1 replies
0 likes
Hello, I have a problem too, I had 6 moths left in my regular spotify premium account and i decided to switch to the family plan because the Q&A said that any remaining time would be used as for the family plan, but when i changed they removed 2 mont...
Hello, I have a problem too, I had 6 moths left in my regular spotify premium account and i decided to switch to the family plan because the Q&A said that any remaining time would be used as for ...
Community Legend
285 Views
1 replies
0 likes
Can anyone tell me if Family Premium counts each account as individual when it comes to playcounts? We are a family of 'Paying' music fans. We don't want to pay $90/month for all of us to use spotify, but want to ensure the artists are getting counts...
Can anyone tell me if Family Premium counts each account as individual when it comes to playcounts? We are a family of 'Paying' music fans. We don't want to pay $90/month for all of us to us...
Community Legend
343 Views
1 replies
1 likes
j'ai crée un nouveau compte, comment supprimer l'ancien tout en basculant les playlists? merci
j'ai crée un nouveau compte, comment supprimer l'ancien tout en basculant les playlists? merci
Regular
890 Views
2 replies
0 likes
I have given my credit card but i am not premium member yet how could it be possible.
I have given my credit card but i am not premium member yet how could it be possible.
Community Legend
238 Views
1 replies
0 likes
I signed up for spotify premium for students and I tried to download the app on my phone, but it says that i am still registered for the free subscription. How do i transfer the account information to my phone so that it registers that I am in fact a...
I signed up for spotify premium for students and I tried to download the app on my phone, but it says that i am still registered for the free subscription. How do i transfer the account information t...
Spotify Star
170 Views
1 replies
0 likes
Community Legend
327 Views
1 replies
0 likes
Today I got an e-mail that says: "Subject: Your Spotify account has been deactivated. Your payment provider recently reverted a non-authorized payment for your Premium account, we have returned the funds and deactivated the account, if you have any q...
Today I got an e-mail that says: "Subject: Your Spotify account has been deactivated. Your payment provider recently reverted a non-authorized payment for your Premium account, we h...
Community Legend
492 Views
3 replies
0 likes
I logged into Spotify went to my account to turn off my premium subscription and I did. Then at the end of the month,I was charged for an extra month after I had already canceled my subscription! Is there any way to get a refund on my credit card?
I logged into Spotify went to my account to turn off my premium subscription and I did. Then at the end of the month,I was charged for an extra month after I had already canceled my subscription! Is ...
Regular
284 Views
1 replies
0 likes
I'm so desperate. When I want to pay my premium it says 'your credit card agent doesn't have a good day today, try it later'. I have enough money on my card. I don't have any problem on my side. Can anyone help me please? I'm so sad&rude.
I'm so desperate. When I want to pay my premium it says 'your credit card agent doesn't have a good day today, try it later'. I have enough money on my card. I don't have any problem on my side. Can ...
Community Legend
286 Views
1 replies
0 likes
Hi I am currently paying for spotify through Apple store and now want to chance from premium to premium for family but for some reason can't.Anyone who knows what to do and why?
Hi I am currently paying for spotify through Apple store and now want to chance from premium to premium for family but for some reason can't. Anyone who knows what to do and why? &nbs...
Community Legend
268 Views
1 replies
1 likes
