Card Problems

I am trying to update my billing information (credit card number) but is not possible to do it, I have been trying to do this for the last two days and you already canceled my premium membership. What can I do?

• jimcachon
• Casual Listener
• I am trying to update my billing information (credit card number) but is not possible to do it, I have been trying to do this for the last two days and you already canceled my premium membership.&nbs...
• 2016-11-17 5:14:17 AM
• 2016-11-17 5:15:32 AM
• jimcachon
• Casual Listener
• 114 Views
• 1 replies
• 0 likes

Superuser Contribution Lost Playlists

Hi, I did two changes in my account. I changed the country I lived and did an upgrade to Family membership.The thing is that I lost all my playlists.... What can I do?

• andreihermida
• Casual Listener
• Hi, I did two changes in my account. I changed the country I lived and did an upgrade to Family membership. The thing is that I lost all my playlists.... What can I do?
• 2016-10-15 9:28:50 PM
• 2016-11-17 4:26:48 AM
• user-removed
• Not applicable
• 301 Views
• 5 replies
• 0 likes

Linking Facebook

We first opened up an account under my husbands name and email. I added friends from my Facebook account. Then we did a family account and now I have my own. I can no longer log into my fb account as it says I've already done so. I think it's linking...

• Foushie
• Regular
• We first opened up an account under my husbands name and email. I added friends from my Facebook account. Then we did a family account and now I have my own. I can no longer log into my fb account as...
• 2016-11-17 3:39:07 AM
• 2016-11-17 4:22:34 AM
• Foushie
• Regular
• 279 Views
• 8 replies
• 0 likes
• Account

Card problems

I have a charge (from Spotify) on one of my credit cards that I do not have listed as my payment option and on top of that the card that is listed as my payment option has not been charged for the last two months. I need to sort this out but am unabl...

• ndykstra
• Newbie
• I have a charge (from Spotify) on one of my credit cards that I do not have listed as my payment option and on top of that the card that is listed as my payment option has not been charged for the la...
• 2016-11-17 2:56:30 AM
• 2016-11-17 3:54:36 AM
• carl_harris
• Roadie
• 181 Views
• 1 replies
• 0 likes

Superuser Contribution Login

Queria trocar o nome do meu login. Como mudar ?

• fdas1996
• Newbie
• Queria trocar o nome do meu login. Como mudar ?
• 2016-11-15 1:29:24 PM
• 2016-11-17 3:13:26 AM
• user-removed
• Not applicable
• 260 Views
• 1 replies
• 0 likes
• Login

Superuser Contribution recuperar lista

Buenos días, como hago para restablecer mi cuenta,no me acordaba el usuario ,ni la contraseña. Ingrese con otro pero cada ves que deseo descargar los temas me pide que que genere una cuenta nueva . Necesito rucuperar me cuenta vieja como hago????

• pablo78
• Newbie
• Buenos días, como hago para restablecer mi cuenta,no me acordaba el usuario ,ni la contraseña. Ingrese con otro pero cada ves que deseo descargar los temas me pide que que genere una cuenta nueva . N...
• 2016-11-15 9:43:00 AM
• 2016-11-17 2:40:24 AM
• user-removed
• Not applicable
• 231 Views
• 1 replies
• 0 likes

Superuser Contribution Charges not Authorised how to refund and stop

When I log into my account March was the last payment as I did not want it any more.Since then I have also changed banks and have a new credit card now I have seen charges to my credit card (new one) for Spotify for September and October 2016 and I d...

• sergents
• Newbie
• When I log into my account March was the last payment as I did not want it any more. Since then I have also changed banks and have a new credit card now I have seen charges to my credit card (new on...
• 2016-11-14 8:17:00 PM
• 2016-11-17 2:18:08 AM
• user-removed
• Not applicable
• 291 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution set up acct years ago. Do NOT know username or email..HOW DO I CANCEL.HELP

• jkcgularg
• Newbie
• 2016-11-14 8:08:15 PM
• 2016-11-17 2:10:56 AM
• user-removed
• Not applicable
• 264 Views
• 1 replies
• 0 likes

Nahuel

Hola una pregunta si quiero el plan familiar por que tienen que vivir en el mismo lugar??? No puedo poner a hermanos que vivien en distintas partes de argentina??

• Nahuelcotto
• Newbie
• Hola una pregunta si quiero el plan familiar por que tienen que vivir en el mismo lugar??? No puedo poner a hermanos que vivien en distintas partes de argentina??
• 2016-11-16 12:04:32 AM
• 2016-11-17 1:35:51 AM
• Catee
• Community Legend
• 153 Views
• 1 replies
• 0 likes

Superuser Contribution Cancellation

I would like to totally remove spotify from my device because I have been charged for the last three months after my one month trial. Any help would be appreciated.

• user-removed
• Visitor
• I would like to totally remove spotify from my device because I have been charged for the last three months after my one month trial.  Any help would be appreciated.
• 2016-11-14 5:54:07 PM
• 2016-11-17 1:09:41 AM
• user-removed
• Not applicable
• 150 Views
• 1 replies
• 0 likes

Superuser Contribution Account hacked, playlist name changed

My account was hacked and the user changed the name and accompanying text of my 'Discover Weekly' playlist to a foreign language/description. How can I change this back or get it reset? FYI I have since logged out everywhere and changed my spotify an...

• hanginglimbs
• Casual Listener
• My account was hacked and the user changed the name and accompanying text of my 'Discover Weekly' playlist to a foreign language/description. How can I change this back or get it reset?   FYI ...
• 2016-11-14 5:19:24 PM
• 2016-11-16 12:53:46 AM
• user-removed
• Not applicable
• 198 Views
• 1 replies
• 0 likes
• Account
  Security

Superuser Contribution New credit card

I've a new credit card with the same number of the older (and a new date of expiration). I've put the new datas in my account. But, every time, the system tell me that there is a problem.What's the problem?

• vladidj
• Newbie
• I've a new credit card with the same number of the older (and a new date of expiration). I've put the new datas in my account. But, every time, the system tell me that there is a problem. What's the...
• 2016-11-14 5:03:10 PM
• 2016-11-16 12:47:22 AM
• user-removed
• Not applicable
• 198 Views
• 1 replies
• 0 likes

Superuser Contribution Please get it back Spotify!

Hi! I am paying my premium subscription through my network provider (Globe Telecom) then I have to replace my premium subscribed network sim card to another sim card for some reasons but when I got back my premium subcribed sim card on my phone the p...

• Joshua_28
• Newbie
• Hi! I am paying my premium subscription through my network provider (Globe Telecom) then I have to replace my premium subscribed network sim card to another sim card for some reasons but when I got b...
• 2016-11-14 12:38:37 PM
• 2016-11-16 12:41:20 AM
• user-removed
• Not applicable
• 159 Views
• 1 replies
• 0 likes

Superuser Contribution Pay faster then deadline

Hi there.Money will be withdrawn on 21.11.16How I can faster? Is there any possibility?Regards,Viktors

• Prosecutor
• Newbie
• Hi there. Money will be withdrawn on 21.11.16 How I can faster? Is there any possibility? Regards, Viktors
• 2016-11-14 12:08:04 PM
• 2016-11-16 12:37:13 AM
• user-removed
• Not applicable
• 232 Views
• 1 replies
• 0 likes

Superuser Contribution Linking account to Facebook

Hi there, I used to have a Spotify account linked with my Facebook. I then joined as a part of Spotify Family (new account, unlinked from previous account) and deleted the original account. I am now trying to link my new account with my Facebook acco...

• symont1
• Newbie
• Hi there,   I used to have a Spotify account linked with my Facebook. I then joined as a part of Spotify Family (new account, unlinked from previous account) and deleted the original account. ...
• 2016-11-14 6:50:09 AM
• 2016-11-16 12:30:29 AM
• user-removed
• Not applicable
• 186 Views
• 1 replies
• 0 likes

Unable to log in

Here's what we got from you: I am paying 9.99 a month for a service I cannot use. Spotify was deleted from my phone and I don't know what my login details are. Can I just cancel the monthly payment with the bank?

• Richardt87
• Casual Listener
• Here's what we got from you: I am paying 9.99 a month for a service I cannot use. Spotify was deleted from my phone and I don't know what my login details are. Can I just cancel the monthly payment w...
• 2016-11-16 11:55:41 PM
• 2016-11-16 11:57:53 PM
• Richardt87
• Casual Listener
• 209 Views
• 1 replies
• 0 likes

Family plan problem

I recently upgraded to premium family but two of the family members log in are being denied. Any suggestions?

• JayMichigan
• Newbie
• I recently upgraded to premium family but two of the family members log in are being denied.  Any suggestions?
• 2016-11-16 9:57:27 PM
• 2016-11-16 10:44:45 PM
• Maxim
• Spotify Star
• 206 Views
• 1 replies
• 1 likes