Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I didn't cancel my premium and it's taken £10 out my bank how do I get it back
Hola, al realizar el pago dice que no paso el cobro, pero en mi Edo de Cta lo tengo cobrado 3 veces, me sigue llegando la notificación de suspención por falta de pago. que hago ?
Me pasé a preimun porque salió una promoción de 6 meses sólo me costará cada mes a 0.99 y acepte porque me pareció una súper oferta pero sólo 2 meses me han cobrado 0.99 y los demás 16 soles aproximadamente. No dan la promoción correcta quiero una so...
Hi! I just signed up and paid for Premium for Family plan but I want to cancel it for this month and not get charged. Is this possible or am I stuck? Thanks,C
Bonjour la communauté Spotify !Celà fait au moins un an que je suis en Premium, que je paye 9,99€ par mois ( PAR PRÉLÈVEMENT AUTOMATIQUE chaque 29 du mois ) jusque là rien d'anormal ! Mais j'ai reçu un mail de leur part, me disant que la transaction ...
Hey, so I recently got an email saying that my card information is about to expire and I need to change my payment information. However, whenever I try to change my payment details, the page gets stuck loading, like this: I have tried it on both goog...
I was a current Premium member and upgraded to Family Premium, I lost ALL of my playlists and it keeps redirecting me to sign up for a trial!!! In the mean time, I am being charged for the privelige of being on a TRIAL!!!!!
Hey guys, So my spotify profile picture and the picture on the 'discover weekly playlist' are different, but both pictures I have had on Facebook. However, I am wanting to make the 'disover weekly playlist' picture the same as my other....because it'...
Iv tried to upgrade with the student upgrade about 4 times now ( with the pay pal option ) but it does not seem to work. Account still says I'm using free subscription. Iv logged in and out several times aswell.. HELP!
Advertised is £9.99 for Spotify, but I pay £12.99?
Hi.My account suddenly went from premium to free. With out me doing anything.Has anyone tried that?
If a family member is in military and uses home address for most mail, can they be added to family plan?
Okay so, I have had Spotify for a while now. Re-downloaded it less than a month ago and decided to go to the premium pack. My Spotify logged out of itself today, and the premium isn't there. Have tried typing in details time after time and it says th...
Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?
Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december. Since the premium time hasnt started yet i figured it would...
Hi, I signed up for premium as a student account under the notice that the first 30 days was free and I wouldn't be charged until 10/29/2016. I was charged last night. It is NOT a pending transaction, it is a completed transaction. Can I get assistan...
Now i have to log in with facebook,But i want to log in to my account with my emailadres and a password. How can i change this?/ how can i switch from facebook-login to email-longin